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165 Reviews of Mazda Lakeland - Service Center
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December 15, 2022
I have never seen a business that charges so much but treats its consumers so poorly. I scheduled my service to ensure I could wait at the dealership, and I was quite precise about the services I need treats its consumers so poorly. I scheduled my service to ensure I could wait at the dealership, and I was quite precise about the services I need, in my case a basic OIL change and replacement of a non-functioning headlight. Not only are they attempting to push for more services that I have already stated that I do not require because it was completed a week ago. They had me wait 5 hours before telling me that the light was functioning and the fault was with the fuse, and they want to charge me $300 for services. I like Mazda cars, but this type of dealer is hurting the brand, and I was considering purchasing another vehicle. I will never, ever return to this location for service or to purchase a vehicle. I will drive to Orlando or Tampa when I need service, and I will consider other brands for my next purchase, and especially the online purchase. I hope this can help some customers out there. More
by Gustavo F.
Employees Worked With
Evan Noriega Thomas
October 25, 2022
I love this Lakeland Mazda dealership. 3 years ago I did my first ever lease with Austin and he stayed in touch, which is what made me want to continue doing business there. I am now on my 3 years ago I did my first ever lease with Austin and he stayed in touch, which is what made me want to continue doing business there. I am now on my second lease. I am happy to drive the hour it takes to get there for my service needs because everyone I encounter is polite, courteous, friendly & knowledgeable. They seem to really care. More
by rtjazzie
Employees Worked With
Nemer Amador (service), Austin (Sales manager)
July 19, 2022
This is an awesome car company and dealership! ! The service and sales people are phenomenal and they have one of the best sales manager Austin! ! The service and sales people are phenomenal and they have one of the best sales manager Austin! More
by BA
Employees Worked With
Evan Noriega Thomas
July 12, 2022
Would have liked to be told more about what was done to my Mazda 6. Everyone was nice. I will be texting to clarify a few more details I'd like to know. I came from one hour away, you are my nearest Maz my Mazda 6. Everyone was nice. I will be texting to clarify a few more details I'd like to know. I came from one hour away, you are my nearest Mazda dealership, and was told there would be a loaner car waiting for me. There never was a loaner car. I was told it had not returned yet. My son and I waited approx. 2 hrs in the lobby. More
by simra11
Employees Worked With
Nemer Amador
April 15, 2022
I could not say enough good things about Lakeland Mazda. When first moving to the Lakeland area, we took my car to Sport Mazda in Orlando. After my experiences at Lakeland Mazda, I will not take my car to a When first moving to the Lakeland area, we took my car to Sport Mazda in Orlando. After my experiences at Lakeland Mazda, I will not take my car to another dealership. My finace and I had the please of having Joli and Austin help us buy out my lease in November. First off, Joli was able to answer all our questions and when we thought about possibly trading my lease in for a new car, he did not pressure us at in our decision. Then Austin was upfront with us, did not pressure us either, and even coming in with a pre-approval, Austin ran numbers to see if he could match our interest rate, which he actually beat, and get is into the same or less payment, which he did. My fiance and I felt respected and felt no pressure like most dealerships make you feel. A few months later, I took my car in for an oil change and to have some concerns looked at as well. These concerns were brought up to another Mazda dealership and the concerns were not addressed. Andres listened to my concerns, asking questions to make sure he understood what exactly the car was doing. I am having a wheel bearing replace and my transmission got a PCM update under warranty. I cannot recommend Lakeland Mazda enough. They are professional, respectful, and truly listen to concerns. More
by natalieschrantz
Employees Worked With
Andres, Joli, Austin
March 23, 2022
Recently purchased my 2nd Mazda from this Dealer. Unfortunately, the ownership changed from the original Owner I purchased my 2015 CX9 from. What a difference. Sure, the brand new dealership is bea Unfortunately, the ownership changed from the original Owner I purchased my 2015 CX9 from. What a difference. Sure, the brand new dealership is beautiful… but they took away the following: fast service times with appointment. It took 2 hours for an oil change and rotation on my 21 CX5 in spite of arriving early for my appointment. No more loaner car offered; this was offered for any service exceeding one hour by previous Ownership. No more video of the service being performed while you wait. Another service the previous owner provided so you could see that the service was indeed being performed. First oil change that was free when you purchased a new Mazda also eliminated. Lastly, oil change @ $69 bucks and rotation at $69 is outrageous. Yes the Employees I dealt with were courteous and polite. The change in Ownership will mean I take my Mazda to the Toyota dealer for service. Why? They’re 4 miles from home - the new Mazda dealership is now 15 miles from home. Their service is much faster…without the loaner car; the quick service; and reasonable prices means I have no reason to use Lakeland Mazda. More
by Lizzieloves2ride
Employees Worked With
Unknown
February 05, 2022
My appointment was at 9:15 and I never left till 1130. That is not including working on my car. They kept me waiting forever to do the test on my car and then they kept me waiting forever for the results That is not including working on my car. They kept me waiting forever to do the test on my car and then they kept me waiting forever for the results and then again for the estimate. My daughter came to get me and had to go up to the counter in question what was taking so long. I ended up picking up my car at 3:30. Again I had to call to see if it was ready. There is a disconnect between their workers and the customers More
by Judyegan27
Employees Worked With
Evan Noriega Thomas
October 23, 2021
Terrible customer service and inconsiderate staff my vehicle was there for over 7 hours and no one ever knew what was going on. The number they gave us for an update was an out of service line that no o vehicle was there for over 7 hours and no one ever knew what was going on. The number they gave us for an update was an out of service line that no one answered More
by Roejones
Employees Worked With
Isaac Mendoza
