Mazda Lakeland

Excellent customer service No pressure from staff in purchasing a new Mazda cx 5 test drove several car the salesperson was very knowledgeable. Itotally felt comfortable and wit No pressure from staff in purchasing a new Mazda cx 5 test drove several car the salesperson was very knowledgeable. Itotally felt comfortable and with confidence in purchasing a new Mazda cx 5. More

Hook up fuse for taillights on new vehicle great service , set up and ensured my new vehicle was ready to drive off the lot. Had a few things they needed to take care of before it was drivable great service , set up and ensured my new vehicle was ready to drive off the lot. Had a few things they needed to take care of before it was drivable. More

Amazing ! ! Marilyn coordinated an appointment for a RECALL on our Mazda & also a car rental while the repairs were being done. BEST customer service I've had in Marilyn coordinated an appointment for a RECALL on our Mazda & also a car rental while the repairs were being done. BEST customer service I've had in a very long time Marilyn was amazin & Harmony in the service department was great ! ! So were the rest of the service department Great ! More

No pressure buying experience After a bad visit at Brandon Mazda, I decided to head to Lakeland. From the momemt Mark greeted me, I knew it was going to be ok. You can definitely After a bad visit at Brandon Mazda, I decided to head to Lakeland. From the momemt Mark greeted me, I knew it was going to be ok. You can definitely tell Mark has been doing this a long time. He was pleasant and nice to deal with and very knowledgeable of the cars. Their sales manager was friendly as well. More

Amazing Experience! I recently purchased a Mazda 6 from Ed Morse Mazda and had the best car buying experience. Staff was amazing and very professional! They are straight I recently purchased a Mazda 6 from Ed Morse Mazda and had the best car buying experience. Staff was amazing and very professional! They are straight to the point and don’t waste your time. Thank you Tony, Sean, and Ed!!! More

went in for oil change and tire rotation. Peter did such a wonderful job and as always made me feel very valued. He checked all the items I was concerned about and more. I always feel confiden Peter did such a wonderful job and as always made me feel very valued. He checked all the items I was concerned about and more. I always feel confident with Peter. Marilyn also went out of her way and did such a great job. Glad she is back. More

Very attentive I researched online for an especific Mazda cx-5 and found exactly what I wanted at a very low price at Ed Morse Mazda lakeland. Texted the number fro I researched online for an especific Mazda cx-5 and found exactly what I wanted at a very low price at Ed Morse Mazda lakeland. Texted the number from the website asking if the vehicle was still in stock and with information about my trade-in and since they were willing to work with me, I drove all the way from Miami. Upon arrival the CX-5, exactly as advertised, was ready for me to see and test drive and unlike most other dealers; Daniel, the sales guy, was very attentive, product knowledgeable and focused on explaining everything about the vehicle instead of just trying to make a sell. I arrived near closing time and Daniel, his manager, and the finance guy stayed 4 hours passed closing time on a Saturday night just to make sure the financing was completed and the deal was done and I didnt have to comeback following day. I left Ed Morse lakeland very pleased with the service given, the new CX-5, price and the great value they gave my trade in. More

Peter was AMAZING! Pete is an amazing person, funny and a great help. I was stressing over my car and the things wrong but he assured me that everything would be taken c Pete is an amazing person, funny and a great help. I was stressing over my car and the things wrong but he assured me that everything would be taken care of and that he would get me the best prices. I got all of my needs met and things fixed, and he even broke down the things done to me. He is a great help and I cant wait to bring my car back. More

Kind and thorough service I was on the road on the way to deal with a family medical emergency in Orlando when a dashboard warning light prompted me to leave the highway and se I was on the road on the way to deal with a family medical emergency in Orlando when a dashboard warning light prompted me to leave the highway and seek help at Ferman Mazda in Lakeland. Ronald Gschwende, the service adviser who assisted me, was extremely professional, thorough, and courteous. Many thanks! More

GM Brian Speas inappropriate and rude treatment of customers On 8/29/17, picked up my car after receiving 2 ignition coils $340 & realized all my coolant had been drained. I asked the service people to please c On 8/29/17, picked up my car after receiving 2 ignition coils $340 & realized all my coolant had been drained. I asked the service people to please come out at assist as this wasn't on when I brought the car in and they filled my radiator with water. It drained out by that night I continued to fill up and returned car in two days from when I picked up to advise I would like them to fix this as it occurred on their premises; I had no coolant or radiator issues as I drive my car for work purposes & regularly check all fluids. Well I was advised they could only give me a discount for about $300 plus & so they sent me to the GM Brian Speas. When I explained this incident occurred at their dealership, he actually accused me of probably knowing it was leaking. However, if my car was in their shop for two days, and they didn't cause the damage, but it was my fault, WHY didn't they tell me in the service department my radiator was leaking and did I want to get it fixed? Who gives a car back to a customer after they paid $340 and it have another repair needed? Brian Speas refused to repair this free of cost and then I asked if I would have to get a lawyer to get my money back for the repair? He immediately told me that because I said the word "lawyer" I had to leave the premises now and the end! I started crying and went and sat in the waiting room and after I calmed down, I realized I'd just have to "get ripped off" and told the first service guy, tell Brian I'd like to just get fixed for the $300 plus, the original offer, and he came back and said Brian declines your offer! Really, I have 864 credit score have given Mazda thousands of dollars in repair work, etc., and my family is due to purchase vehicles in near future and to be treated in such a manner. I have been working a state job for 20 years as a probation officer and I have NEVER been treated with such disrespect by someone in an authority position. This man needs to be reprimanded and relieved of his position as he is just pure evil. Who talks to a customer like this??????? They've lost our business forever because of this man and I will continue to speak out on what he did and let everyone I know in the community about this extremely poor and rude customer service! Oh, and I didn't mention my $200 battery was dead after I got home and my good repair car place, D & J Auto, stated it was likely that when Mazda had my car for two days they left the doors open with lights on and wore out my battery! Wow, thanks again, Mazda for totally ripping my family off! Faith Stuart More