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Mazda Lakeland
Lakeland, FL
341 Reviews
Mazda Lakeland is proud to join the successful Holler-Classic Family of Dealerships, which has been serving the surrounding Central Florida community for 80 years since 1938! Our group's motto, "Never forget your customer - Never let your customer forget you!" comes straight from the mind and heart of the William E. "Bill" Holler, the first of the Holler family to go into the automotive industry. Long before motivational speakers became fashionable, Bill Holler was an institution! Automotive News described him as a spellbinder, a table-pounder, and an evangelist. But he didn't sell cars on personality alone. By understanding customer wants and needs, Bill was able to develop innovative programs to inspire dealers to establish new sales records.
Roger III, Chris, and Jill Holler Rogers (Vice-Presidents of our automotive group) are the great-grandchildren of the fabled Bill Holler. He founded the General Motors Dealers' Son School established to prepare dealers' offspring to inherit the family franchise and his son, grandson, and great-grandchildren were all graduates. From 1929 when General Motors Chairman, C.S. Mott, hired Bill to be Vice President of GM and General Sales Manager of Chevrolet until his retirement in 1945, Bill Holler earned a distinguished reputation as a tireless listener to the dealer, implementing trend-setting innovations and establishing programs to teach the fundamentals of auto sales and quality service still in use today. A believer that a good sales person is critical to our economy, Bill elevated the standards of our profession. In sales literature and speeches he often pointed out that the commander who leads the troops in battle...the volunteer who raises funds for charity...the homeowner who gets the neighborhood involved in a community project...is doing a sales job.
We also have access to extensive inventory across the Holer Classic Family of Dealerships, including dealerships serving Genesis Orlando, Audi Orlando, Honda Orlando, Mazda Orlando, Hyundai Orlando, and a second Honda Orlando dealership serving the Winter Park area. As well as additional inventory at Driver's Mart for Used Cars Orlando.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 341 reviews
February 05, 2022
My appointment was at 9:15 and I never left till 1130. That is not including working on my car. They kept me waiting forever to do the test on my car and then they kept me waiting forever for the results That is not including working on my car. They kept me waiting forever to do the test on my car and then they kept me waiting forever for the results and then again for the estimate. My daughter came to get me and had to go up to the counter in question what was taking so long. I ended up picking up my car at 3:30. Again I had to call to see if it was ready. There is a disconnect between their workers and the customers More
by Judyegan27
Employees Worked With
Evan Noriega Thomas
January 23, 2022
Jorge was fantastic and very honest about the 2017 Kia Optima before we ever got there to see it. Once we got there and my daughter saw the car and drove it we bought it immediately. The paperwork and who Optima before we ever got there to see it. Once we got there and my daughter saw the car and drove it we bought it immediately. The paperwork and whole process was very fast and the best service we’ve ever had. Thank you very much for making a happy 19 year old buy her first car on her own! More
by Wrightones4
Employees Worked With
Jorge Asencio Rivera, Aleena Perryman, Evan Noriega Thomas
January 18, 2022
This dealship purchasesd my Like-New car back from me. A month passed, my loan payoff remained unpaid. It wasn't until I found the 2 MAJOR errors (My Name & Account #) in the payoff check the dealership se month passed, my loan payoff remained unpaid. It wasn't until I found the 2 MAJOR errors (My Name & Account #) in the payoff check the dealership sent to my bank, was my car concidered paid off. Yes, they stated they called the bank a few times to check but with 2 MAJOR Errors the bank could apply it. I called the bank to correct it, after I found the errors. Did it stall the payoff?? YES!! Did it cause MAJOR problems for me, YES! We were given a "We're Sorry", nothing more, for their major error and VERY costly delay for us. I should have learned. I was a FOOL , NEVER Again!! I'm at fault for being a FOOL I thought they were like Ed Morris Mazda.. More
by Ula Know
Employees Worked With
Nothing with Evan. Just Sophia, n a Gal in Finance, Evan Noriega Thomas
December 16, 2021
I had a great experience at Mazda Lakeland. I called, told Tony what I wanted and he took care of everything for me. Tony kept in touch with me until my car was delivered. I couldn’t ask for a better s told Tony what I wanted and he took care of everything for me. Tony kept in touch with me until my car was delivered. I couldn’t ask for a better salesman, his professionalism is outstanding. Thanks Tony. I am a happy Mazda car owner. A very big thank you to Manager Chris, you made my day. I will tell my friends and family to go see Tony and Chris at Mazda Lakeland. More
by lmeadows27
Employees Worked With
Austin finance dept. thank you.
December 14, 2021
Both, Naomi and General Manger, Sophia extended both Both, Naomi and General Manger, Sophia extended both professionalism and respect in my dealings with them. I wish all car dealerships approached se Both, Naomi and General Manger, Sophia extended both professionalism and respect in my dealings with them. I wish all car dealerships approached selling cars in the stress free environment as Lakeland Mazda, More
by ntagain04
Employees Worked With
Sophia
