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Mayse Automotive Group - Service Center

Aurora, MO

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466 Reviews
Call Service Center (800) 295-5590

466 Reviews of Mayse Automotive Group - Service Center

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May 20, 2024

Worse dealership in 50 states took my jeep to be repaired was worse when I picked it up paid 2500 for said repairs now refuse to speak to me or answer my emails bill is rude and Mr mayse the owner is worse v More

by cgarner0218
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Mayse, Bill Baremore
Report | Print
Aug 30, 2024 -

cgarner0218 responded

As you can they have yet to respond to my review because they know they are guilty and they just hope that if they ignore me then this issue will go away for them but i assure you the $2500 they stole from me isnt something that is just going to go away for them nor is the abusive verbal abuse from Matt Mayse. I have proof of my reviee if anyone would like to see these please respond to my review i would be happy to share them with you!

May 09, 2023

Took my car in bc of check engine light and they told me they don't have the tools to work on a Hyundai and handed me a broke off screw and told me to be careful driving the car and I should go to an actual More

by nicolehembree84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Logan shelton, Bill Baremore
Report | Print
May 09, 2023 -

Mayse Automotive Group Inc responded

I am very sorry to hear that your experience at Mayse was not completely positive. This is not the norm, as we take customer satisfaction very seriously here at Mayse. It is never our intention for a customer to leave the dealership with a negative impression of how we do business. We did highly recommend the car be towed. In most cases, we can work on a Hyundai, but we needed special tools to fix the issue. Again, I am very sorry that your perception of our store was not a positive one, and I hope that in the future you are willing to give us another chance to prove our commitment to customer care.

June 21, 2022

Chris in service is the most unprofessional manager I've ever dealt with. Fix that. More

by Taramarietrogdon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Wallace
Report | Print
April 07, 2022

They were very helpful and courteous and I would most definitely recommend them to my friends More

by Janetneeley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Wallace
Report | Print
Apr 08, 2022 -

Mayse Automotive Group Inc responded

Thank you for a great review!

April 06, 2022

I call to have a thermostat replaced. Mayes scheduled me and didn't have a thermostat. Sat in the waiting room 2 hours and then told no part, so rescheduled. The service manager was rea More

by Larry Craig
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Way, Chris Wallace
Report | Print
January 01, 2022

Easy appointment setup and appears to be quality work. Waiting area spotless. Sean was a professional. More

by Hal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Kelso
Report | Print
Jan 04, 2022 -

Mayse Automotive Group Inc responded

Thank you for a great review!

November 11, 2021

Thanks thy got it a lots faster than thy said they would they are a great place to get your repairs done! More

by er_vetkid1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Kelso
Report | Print
Dec 14, 2021 -

Mayse Automotive Group Inc responded

Thank you for a great review!

August 11, 2021

Great service Department. Dealt with Chris. I highly recommend dealing with him. Has been honest and up front with everything. More

by Vfrman02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Wallace
Report | Print
Aug 12, 2021 -

Mayse Automotive Group Inc responded

Thank you for a great review!

Aug 12, 2021 -

Vfrman02 responded

Its nice to go to a dealer that will actually give you the time working on your vehicles. I live in NW Arkansas and two dealers here would not give me the time of day since I did not buy from them for warranty work. I bought the truck from you guys and Chris never asked once If I bought it there until after our conversation about my situation. That was after the work was done too. I will definitely be making the hour and half drive there to get my work done and would buy from you again. Not sure what Chris's last name is, he works the Mopar/Ram part. Great guy, he was honest with me with everything and that means alot. Should give him a pat on the back and a raise. Not many guys like him in the industry. Thanks again.

August 04, 2021

They always take good care of my vehicle and gets me in and out fast will continue to use tbem I never worry about it not being done right More

by rick3ddelivery
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Wallace
Report | Print
Aug 09, 2021 -

Mayse Automotive Group Inc responded

Thank you for a great review!

July 30, 2021

Was knowledgeable about what the problem was and how to fix it. Had an appointment and was taken care of at the appointment time did not have to wait. More

by kwinters51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Kelso
Report | Print
Aug 02, 2021 -

Mayse Automotive Group Inc responded

Thank you for a great review! I am glad that you had a great experience with our service department. As always, don't hesitate to reach out for any of your future automotive needs! We are here to help.

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