Maxwell Ford

Very good customer service - answered our questions, returned our calls in a timely manner...stayed late to close the deal. We would definitely used Maxwell Ford again and also Jeff Lynch who was our s returned our calls in a timely manner...stayed late to close the deal. We would definitely used Maxwell Ford again and also Jeff Lynch who was our salesman. They were not pushy. More

Absolutely HORRIBLE experience! I was looking to purchase a 2011 Escape or a 2012 Escape. I spent nearly two hours looking at the available cars on Thursday 9/8/2011 at Maxwell Ford. I indicated my desires b a 2011 Escape or a 2012 Escape. I spent nearly two hours looking at the available cars on Thursday 9/8/2011 at Maxwell Ford. I indicated my desires but basically located the cars I liked on my own as the dealer who finally approached myself and my parents in the lot was Charles Lewis and he could not answer questions I had (although I had already done my research and knew what I was looking for)and when I asked to see inside some of the vehicles, he stated he would have to go get keys but never did! I narrowed down my selection to two vehicles (a 2011 & a 2012). I went inside with Charles as my father and I indicated we wanted quotes for both of the vehicles I selected for 48 and 60 month terms. I was looking for a deal! I was inside for over an hour while Charles went back and fourth from his desk to the front counter and finally came back with a generic quote form and tried to tell me to lease to meet my terms. I told him no that I wanted to purchase at which time I completed a credit application. 20 minutes later Charles returns and hand writes my asked for terms on the back of my initial info. sheet and tells me to sign this to purchase the vehicle today. I told him no and indicated I would be looking elsewhere and left. The entire time I was at Maxwell Ford I was never approached by a manager or any other sales persons to help. My 65+ year old parents walked around the lot then sat in the car. It appeared to me that Mr. Lewis or anyone else was actually interested in selling me a car. I told him he had my number and call if he got a deal and quote together. I then requested internet quotes from Maxwell Ford and Leif Johnson Ford for the cars I was interested in. Leif Johnson contacted me by phone and email immediately and were able to give me quotes over the phone and with follow-up emails. They were extremely professional. I got a GENERIC email from Charles saying that he spoke to his manager and could meet my terms for purchase on the 2012 (although I had indicated interest in the 2011 & 2012) but did NOT give an actual quote. I still had NOT received a quote as I had asked for in the first place!!! I never had any other follow-up from Maxwell Ford. I took a chance after doing further research that evening and called Maxwell Ford, spoke to Charles and stated that if the 2011 Escape I was interested in was still available I would be in at 9am the next day to purchase it if he indeed to could meet or match (Leif Johnson Ford's)terms as Maxwell had the color car and options I wanted. Charles indicated that the car was available and he would be available at 9am Friday to work out the deal. I was there at 9am sharp and Charles finally met with me at 9:15am after his meeting "upstairs". The window washer was more friendly and helpful than Charles was this morning. The first thing I asked Charles was if the car was available as my father and I could NOT locate it in the lot. Charles had me go to his desk area and he began to ramble on that I was wrong and the car I wanted was the 2012 Escape 4-cyl. at which time I presented him with the sticker price of the car I wanted from online ( and the car he actually showed me the inside of because it was unlocked on the lot!) and told him that was the car I wanted and no other. He would NOT listen to me and when I presented him with the quote from Leif Johnson he told me that was for LEASE!!! Again, NOT listening to me nor reading the information I handed him!!! After another 10 minutes, Charles returned from the front desk, told me that car was sold and that he had in fact shown me a 2012 (NOT the 2011) and proceeded to speak to me like I was mistaken and he said "I'm confused!" What's confusing about, "This is the car I want, Is it still available?" Yes or No???? I got up and walked out informing him I would take my money and my business to someone who wants it!!! The entire experience upset me and I was even more upset when I received a call from Charles at 10am which states again, I was mistaken in the car I wanted!!! I have told every person who will listen today what a horrible experience I had at Maxwell Ford. I do NOT appreciate Maxwell Ford allowing Charles to contact me and yet another Sales person named Mike who left a voicemail stating he wants to work a deal! Where was Mike or the manager when I was on property trying to buy a car! If you truly wanted my business, perhaps you should have stuck with the Ford standards and showed me you cared by showing me the service department, talking about options, details of warranties, a greeting from the manager or even simply opening up the cars to show me the insides! (yes, I am very familier with Ford's standards as my parents just purchased an Explorer last year) They were lucky because they had a good experience at Lewisville Country Ford. I will be taking my money & business elsewhere and I would NOT like to be contacted by Maxwell Ford ever again! Perhaps if they were serious customer service driven professionals, they would have had a manager call me or at least have the un-trained and impersonal Mr. Lewis apologize for accusing me of being WRONG!!!! Anyone wanting to buy a new car, don't waste your time....Try Leif Johnson Ford, they call you back, answer your questions, are patient and willing to work with getting you the right car that YOU WANT!!! This horrible experience has caused me to even re-think my decision about buying a Ford!!! More

We contacted Maxwell through their web special site and were called by Jemma Kechichian. We were told the Escape we wanted was still available, however another person was present at the dealership with ano were called by Jemma Kechichian. We were told the Escape we wanted was still available, however another person was present at the dealership with another salesman, dealing on the same vehicle. Before we left to go to the dealership the other interested party bought the vehicle. Jemma was able to offer us another Escape, at the same price, but better equipped and that we liked even more. We explained our situation as retirees and were shown several options for financing and Jemma came up with a financing solution that worked for our specific requirements and saved us money. Jemma was professional, courteous, knowledgeable, friendly and did not pressure us in any way. This was the most pleasant experience we've ever had buying a car. More

Jeff Lynch was a great listener and understood why we were there and what we were looking for in a used car. He was willing to work with us on the price and made the deal feel very relaxed. Jeff was pr were there and what we were looking for in a used car. He was willing to work with us on the price and made the deal feel very relaxed. Jeff was professional and did not push us into a used car. He communicated with us very well throughout the sales process and then all the paperwork. We bought a 2008 Subaru. Shoppers should not go to a dealer until they know competitive used auto prices and then be patient and take advantage of "Internet prices". I'll go back and see if Jeff can help us when we need another car. More

Jemma was great to work with, very prompt & very courtesy. When she didn’t hear from me for a while she made contact but without pressure or strong arm tactics. She had things ready when pr courtesy. When she didn’t hear from me for a while she made contact but without pressure or strong arm tactics. She had things ready when promised, went over all the details and left me smiling as I drove away in my new truck. She further made a follow up call to make sure all was well and I was satisfied. She is A-1 !!!! What more could I ask for? I will go back again! More

Just purchased a new F150 at Maxwell using their internet quote service. I had done a lot of research up front, new what I wanted and had a good idea of what price I was willing to pay. I contacted ove quote service. I had done a lot of research up front, new what I wanted and had a good idea of what price I was willing to pay. I contacted over 7 dealers and Jemma at Maxwell was the only one who took a look at what I wanted, found me the truck I wanted and gave me a good price straight up. At the dealership, no surprises or strong arm tactics from the sales manager or finance department just a smooth transaction with most of the time spent with Jemma educating me on all the features of my new vehicle. I was really impressed with how smoothly the whole transaction went and walked away with what everybody wants,an honest deal that is a 'win-win'. Great experience at Maxwell. Stellar performance by Jemma and the entire Maxwell crew. More

Jeff did a great job of connecting, relating and closing on the deal. He was very accessible and went above and beyond to make us feel confident that we were getting the best deal on our 2010 Ford Flex pos on the deal. He was very accessible and went above and beyond to make us feel confident that we were getting the best deal on our 2010 Ford Flex possible. He was very informed and went out of his way to stay late (after closing) to close the deal- since we had drove in from out of town. He was not in the least pushy, as we found most salesmen to be, and really let the deal speak for itself. We left the dealership that night feeling very confident, with no doubts in our mind, that we made the best decision in purchasing from Jeff Lynch at Maxwell Ford in Austin. More

Service Dept needs serious help. Maybe ONE mechanic who knows what he/she is doing. A lot less B.S.'ing would be nice, they have an answer for everything they screw up, putting it back on the customer. T knows what he/she is doing. A lot less B.S.'ing would be nice, they have an answer for everything they screw up, putting it back on the customer. Took my truck back 4 times already, missing work and two weeks without my truck. They've installed parts I didn't need and when I point that out, they tell me I did need them. They put the wrong parts and tell me to bring it back, and they'll "put the correct parts on at no cost to you." Gee thanks! Friggin' joke. More

Issue #1 On 10/2009 I brought my Mustang in for an oil Issue #1 On 10/2009 I brought my Mustang in for an oil change and was told I had an oil leak in my rear main seal. I was never given a quote to fix t Issue #1 On 10/2009 I brought my Mustang in for an oil change and was told I had an oil leak in my rear main seal. I was never given a quote to fix this issue, and it took me several times calling the dealership to finally find out how much it would be to fix the rear main seal. Now after that time I did start to notice a small puddle under my car from time to time, I was told this was a very bad leak and being an oil leak I was checking my oil every day. I never saw a change in the level and it seemed to be holding its oil. Issue #2 On 03/2010 I brought my Mustang back into the shop for its next oil change and asked the gentleman how long it would take to get my oil changed and if when it is up on the lift if they could show me this rear main seal leak. I was told it would only be 20-30 minutes to change the oil and they would call me when they were done so I could look at this leak. An hour and a half went by and my car was still not ready and when I finally asked when my car would be ready to be looked at, they took me out to the shop at that time to look at it. Now there was fluid by the rear main seal and when I touched it I noticed it was transmission fluid not oil. When I went to check out and noticed the price of the oil change was really low, I asked what oil they used they said all climate oil. This really upset me because the notes when they changed the oil stated full synthetic, and that is what I have been using in my Mustang. The dealership did offer to put the correct oil in my car, but I did not have anymore time to waste at the dealership, I had to get back to work. Later that night I purchased oil and an oil filter and changed the oil myself back to full synthetic, and I dropped the transmission pan cleaned off the transmission gasket (as they are reusable) and changed the transmission filter and to this day I have not had a leak in my Mustang. Issue #3 On 10/2010 I took my Explorer to Maxwell Collision Center in the Maxwell dealership because my Explorer had been rear ended. I was dealing with Sue Rodriguez, who I must say was such a pleasure to work with, and made my experience with the collision center the best I have ever had. I asked Sue to please take my Explorer to the service department to have the oil changed that I had a free one with my Ford Loyalty card. I know the oil change was completed, but I was unsure if they did the multi-point inspection. After taking possession of my Explorer on 11/12/2010 and driving it less than 100 miles on 11/20/2010 at 5:45 pm I noticed when I was driving when I hit the breaks it was pulling to the right and I started to hear noise coming from the front driver tire. I purchased new break pads and replaced them the next morning to find the front driver inside break pad was metal to metal (attached picture of the pads) and the other front pads were worn down so low that they were almost metal to metal. When I received my Explorer I never got a copy of the oil change bill or the multi point inspection. This really scares me because I could have really messed up my break system causing me hundreds of dollars out of pocket, or even worse getting into an accident, and not just an accident but an accident that could have caused a fatality, due to Maxwell Ford’s negligence. On 11/22/2010 @ 9:20 am I called the dealership to ask them to please fax me a copy of the multi-point inspection, as well as the service invoice. Upon reviewing the multi-point inspection I found that they did know about the break pads and no one from the dealership informed me of the bad state they were in. Further review of the multi –point inspection I found as well they marked my Steering, steering linkage, and ball joins required immediate attention. This again is another issue I was not informed on. After reading the multi-point inspection I called Maxwell Ford collision center and spoke with Sue Rodriguez and asked her if she ever received a copy of the multi-point inspection or if they informed her of the bad condition of my breaks, or steering, steering linkage, and ball joints. Sue had informed me no one from service told her of the issues with my truck, and if they would have she would have called me right away. I called and spoke with Kyle in the service department and I was told he was a new service manager for Maxwell Ford and informed him of all my concerns as listed above. As I was speaking with Kyle I must say I did not feel he addressed this issue with the urgency that it needed and to be honest to me it felt like he did not care about my concerns at all. Kyle did listen to me, but when I was speaking with Sue it seemed like she was more upset that I was put back into my Explorer and no one from the service department told her of the issues with my Explorer. At this point Kyle took my contact information and told me he would have Jim Ramsey call me back and slammed the phone down. I have yet to hear from Jim Ramsey!!! More