Maxwell Ford

Sergey was very friendly and made me feel comfortable while shopping and gave me a fair price on a good car. I was very happy with my experience. while shopping and gave me a fair price on a good car. I was very happy with my experience. More

We had an exceptionally good experience dealing with Maxwell Ford and sales representative, Jemma Kechichian. We used USAA car buying service for certified pre-owned Ford Expeditions and within less tha Maxwell Ford and sales representative, Jemma Kechichian. We used USAA car buying service for certified pre-owned Ford Expeditions and within less that an hour of asking for information from Maxwell Ford,Jemma responded. Her knowledge about Ford products and professionalism immediately convinced us that she would find just the right vehicle. Jemma was efficient,confident,friendly,understanding and showed a good sense of humor which all contributed to the excellent customer service we received. We would definitly recommend Maxwell Ford to our friends and encourage them to ask for Jemma's assistance. We love our Ford Expedition! More

On Saturday, June 23, 2012 I contacted Maxwell Ford at On Saturday, June 23, 2012 I contacted Maxwell Ford at 5000 S IH 35 regarding a pre-owned Silver, 2008 Dodge Avenger SXT with approximately 82,000 mi On Saturday, June 23, 2012 I contacted Maxwell Ford at 5000 S IH 35 regarding a pre-owned Silver, 2008 Dodge Avenger SXT with approximately 82,000 miles, list price $10,995 that I had located on their website. Upon confirming the vehicle was still available and upon completion of my research (Edmunds, CarFax etc), I proceeded to drive over to Maxwell Ford to have a look at the car. I was greeted by my Salesman, Charles Lewis. We began the usual rigmarole and I advised I was only looking and not in a rush to purchase that moment (as I had been shopping around for a few weeks prior and quite frankly had my guard up by this time.) I looked the vehicle over and made arrangements to return later that day when my boyfriend was off work to test drive the vehicle together. As planned, my boyfriend and I returned to the dealer to test drive the vehicle which at that time, all tested out okay. I was told new tires and front brakes were put on the vehicle (an approximate $1,000.00 cost to the dealer) and that it was in excellent condition (other than the dent and detailing service that had not been completed as it was pulled out of the shop for us to look at). After going back and forth with Charles and the General Sales Manager, Steve Cargo (who was not extremely helpful and borderline rude) they allowed us to take the vehicle for the weekend to drive, I’m assuming to promote the sale. After an approximate 20 minute drive, I began to feel a knocking in my steering while driving on a completely smooth straight road. I then began to here a rattling sound coming from the steering column area. My boyfriend drove the vehicle the next day and was also able to reproduce the knocking feeling and rattling sound. After work on Monday, June the 25th before returning to the dealer, we had a trusted certified mechanic inspect the vehicle who confirmed my concerns as well as finding a few others upon a closer inspection. We found the following items: Excessive knocking/rattling in steering, which he also felt was coming from the steering shaft area, poorly machined/rutted front rotors (which were supposedly included in the front brake job) as well as an annoying brake squeal (not sure from front or rear), a coolant leak, an oil leak (although we weren’t completely able to pin point from where as it was dirty; oil pan area) inoperative 3rd brake light on trunk lid, inoperative windshield washer (one hose was tucked up into the hood of the vehicle instead of connected as it should have been), low hanging front bumper, and a pushed in driver’s side AC vent. I compiled a typed list of theses issues and presented it to Charles who then brought in the Sales Manager, Scott Robinson. Charles and Scott were both adamant that the majority of my concerns couldn’t be valid as the vehicle was inspected by their “Master Technicians” and even proceeded to mark of what he felt could not have been problems (brakes and oil leak). Scott agreed to come out and check the vehicle over with us. He agreed to address all of the concerns on our list minus providing an owner’s manual and spare tire. He agreed the steering needed be fixed by what I had told him and that the brake light was a safety concern (his words). We then went back inside and continued our negotiations. Based on my research and the mileage, I felt the vehicle was a little overpriced to begin with, but had previously been told by Mr. Steve Cargo that the price was non-negotiable as the internet pricing was set for a “no haggle experience”. I expressed that I would not be interested in purchasing the vehicle without all the listed items being fixed and that I would also like to be provided all RO’s and parts warranties for the repairs made. Scott stated that they would agree to fix these issues if I signed a paper agreeing to purchase the vehicle. I agreed but stated that I was doing so in good faith that these repairs would be completed and that I did not feel comfortable signing for the purchase of the vehicle until it was completely repaired. He would not agree to repair the vehicle previous to me purchasing it but stated that by him signing the paper it bound them to make the repairs and if repairs were not made it would be “a breach of our agreement and the contract would be null and void” (his exact words). By this time it was once again late in the evening so we agreed to “sleep on it” and come back the next day. On June 26th, 2012 we were told we got a bit better interest rate that we anticipated and the vehicle purchase price had changed to $10,380. We completed all the paper work and left with the vehicle that afternoon. Apparently the paper work had been drawn up on the 25th because that is when everything is dated; however we did not sign or leave with the vehicle until Tuesday the 26th. On Monday, July 2, 2012 I dropped the vehicle off for repairs to be made and was provided a loaner vehicle. On Tuesday, July 10, 2012 I returned to the dealership to pick the vehicle up. I inquired on the work that was done and was told the body work was completed at Maxwell and the car was then sent to a 3rd party, Leonard’s Garage at 4401 South 1st Street, Austin, (512) 445-2892. I was told they corrected the knocking/rattling by lubing the steering shaft because it was “bone dry” and had also replaced the batter due to a check engine light that had come on while in their possession. When asked whether the 3rd brake light, rotors, coolant leak, oil leak and AC vent had been addressed I was told they were unsure and had to go speak with the Sales Manager and the man in charge of the service department. Upon his return, I find out none of these issues were addressed and was asked to leave the vehicle with them once more. They filled my loaner up with gas (because they wanted to “keep me happy” they said) and sent me on my way. Two days later, Thursday, July 12, 2012 I was called to pick the vehicle back up. Again, I Charles asked if everything had been addressed and was told he “believed so”. As I get down the road from the dealership, the steering starts knocking and rattling and as I suspected, the 3rd brake light was still inoperative and the coolant leak or oil leaks had not corrected much less checked, not to mention the grease handprints on my visor and headliner. So basically, all they did was replace the AC vent in the two day period. The following day, Friday, July 13th, 2012 I once again contacted both Scott Robinson and Charles Lewis and advised them the steering still was not corrected and my brake light was still inoperative and requested to be provided with documentation showing that the coolant system had been pressure tested as well as the car being tested for oil leaks. I was told they would take the vehicle back and send it back to Leonard’s Garage to have the steering fixed, all the while somewhat ignoring my other requests. Monday, July 16th, I took the vehicle back in for the 3rd time along with another typed list of the remaining things that needed to be addressed. However, before taking the car to Maxwell, I drove around for 20 minutes to get the knocking going in the steering, contacted Jason at Leonard’s garage and took the vehicle by their shop to show them first hand what issue I was having. Jason sent me on a test drive with Brian who witnessed the rattling and knocking of the steering. I then took the car over to Maxwell with a near full tank of gas, dropped it off, and picked up my loaner (with a quarter tank of gas). On Friday, July 20th, almost a month after purchasing my vehicle, I was told the vehicle was ready to be picked up. They had found a leak in the radiator causing the coolant leak; they found 2 small oil leaks but chose to make no repairs to them. Once again, as I leave the dealer with less than a quarter of a tank of gas, I find the 3rd brake light is still inoperative and the steering still knocks and rattles. I was pleased the coolant leak was repaired however I was quite disappointed to know they verified my concern of an oil leak but chose not to correct it even though they signed a paper saying they would do so. Needless to say, I was burnt out and put off calling them again until Monday the 23rd of July, 2012. I first contacted Scott Robinson and advised him that the steering issue had still not been corrected and I wanted to know what they were going to do to resolve this once and for all. Scott basically told me that repairs were not successful because “apparently there was no defective part”. I simply advised that if they did not stand behind our contractual agreement I would have to enlist the services of an attorney where he promptly cut me off and hung up in my face. I then contacted Charles Lewis who went on to say that with the age/mileage of this vehicle I can not expect it to be “showroom quality” and that I “may have to live with some rattles”. Upon contacting Jason back at Leonard’s to discuss what their findings were and what repair was performed I was told the steering shaft had been lubed again, the same exact ineffective repair that was performed the first time. I then took the vehicle to South Point Dodge. After once again driving around for 20-30 minutes I took Service Advisor, Allan Becerra on a test drive. He too acknowledged the steering knock/rattle and advised I would need to leave the vehicle with them for diagnosis. I filled him in on the history and he stated he knew Steve Cargo personally and would contact him on his cell to see what they could do to help me out. When contacting Allan back, he advised they would be willing to look at it but was told that Maxwell would no longer provide me a loaner vehicle and there was no guarantee that they would cover the cost of repair. A couple of weeks later, I contacted Jason at Leonard’s Garage to ask them to fax me the RO from the 2nd shaft lubing. He asked me how the steering was and I advised it was not corrected but due to the dealer’s unwillingness to fix it and provide me alternate transportation, I was taking other avenues. He told me that if I needed anything to let them know and that all they had to do was change out the part and it would fix it permanently. He also stated he would even contact the dealership to see what they could do to help…of course I never heard back from him or Maxwell Ford. The vehicle has still not been repaired as I do not feel I should have to claim this on my extended warranty I purchased and pay the $100 deductible for an issue the dealer should have corrected in the 16 days they had it. I did however correct the small brake light issue by purchasing a $5 bulb from Autozone, yet another thing they could have easily done. My brakes still squeal on every stop and the steering has actually gotten worse; it now makes noises on turns and makes a horrible groaning noise when turning the wheel from left to right while cold and in park. The steering rattle sounds like it is going to fall apart in your hands. Also, intermittently, when turning with the blinker on and straightening back out, the opposite blinker will come on for a couple of seconds as if something is catching on the blinker arm. I feel the actions taken by Maxwell Ford were deceptive and they completely and knowingly breached our contract. I have spent much time, money and gas attempting to resolve these few little issue that, had they been handled with care and urgency could have been corrected on the first attempt not to mention they sold a vehicle that really was not yet in the condition to be sold. Unfortunately for them, they sold it to someone who is not completely stupid or they would have been totally off the hook. I sure they bargained on someone buying “as is” and not being held accountable for the defects their “Master Technicians” conveniently missed. This experience has left a bad taste and I will never do business with Maxwell Ford again – I would suggest the same to you!! More

Jemma Kechichian is an awesome sales person and I ENJOYED buying a car from her, which is very rare. She is extremely helpful and knowledgeable and is very straightforward. If you're looking for a car, I h buying a car from her, which is very rare. She is extremely helpful and knowledgeable and is very straightforward. If you're looking for a car, I highly recommend her. More

I am in the united states air force and I was in town on leave and need to purchase a car. I have used the dealership before so it was the first place I went. Right away Jeff set me down and found out what leave and need to purchase a car. I have used the dealership before so it was the first place I went. Right away Jeff set me down and found out what I needed. He showed me a few cars and eventually we found the right one. He was very helpfully as well as the rest of the staff! I highly recommend this dealership! More

I used to own a 2008 Mustang GT that I took there for service and they did an great job on fixing my car everytime. I went to buy a 1012 Ford Focus and Jeff Lynch and Dustin Krieger were very helpful on service and they did an great job on fixing my car everytime. I went to buy a 1012 Ford Focus and Jeff Lynch and Dustin Krieger were very helpful on getting the car I wanted at a price that I wanted. Im very excited about my new car! My whole family has bought from Maxwell and had great experiences. I will continue to tell friends and family to go to Maxwell if they are looking for great service and customer service. More

I have bought several vechicles from Maxwell Ford. I I have bought several vechicles from Maxwell Ford. I personnally owned a 2008 and 2012 Mustang. The 2008 Mustang has gone in for service and the exp I have bought several vechicles from Maxwell Ford. I personnally owned a 2008 and 2012 Mustang. The 2008 Mustang has gone in for service and the experience was outstanding. Every question was answered prompt and courtious. I have recommended Maxwell Ford to my son and daughter. Both of my children have purchase vechicles from Maxwell Ford. They both are very excited about the service and treatment they recieved. I would recommend Maxwell Ford to all my friends and relatives. Jeff and Dustin were both very talented in working within my budget. sincerely, Guy Goarin More

The sales experience was very pleasant, Jeffery was very helpful in every aspect of the buying experience, He called while we were on our way to the dealership to give better directions than my GPS unit. Th helpful in every aspect of the buying experience, He called while we were on our way to the dealership to give better directions than my GPS unit. This was a cash deal so very little paperwork was required. Overall My wife and I thought this was one of the most pleasant car buying experiences we have had More

We were greeted by a salesman in the lot, we were looking at a BMW 330i they had. Firstly it was marked on the car at 4000 dollars more than they had it listed on the internet, so our guard was up at the st at a BMW 330i they had. Firstly it was marked on the car at 4000 dollars more than they had it listed on the internet, so our guard was up at the start. The car was nice and in good shape, so we asked to drive it. The salesman went in to get a dealer plate, unknown to us, some of his other customers had popped in. He left us waiting in the showroom for 20 minutes while he attended to people that came after us, my wife and I were so disgusted that we walked out. I called the sales manager to report what happened, he was unavailable. I have as of yet, never received a phone call nor an apology for our unprofessional treatment. -THE SUM UP- The salesman we dealt with needs to learn proper etiquette, this seems consistent all the way up the ladder. I would rather pay 2000 dollars more for a car if the sales process was professional and honest. More

We had an absolutely wonderful experience with this dealership and particularly with sales associate, Jemma Kechichian. She was a pleasure to work with and after driving foreign cars for 20 years, I a dealership and particularly with sales associate, Jemma Kechichian. She was a pleasure to work with and after driving foreign cars for 20 years, I am back to Ford, in no small part due to her excellent customer service. The 2012 Ford Focus is proving to be an amazing car and I thank her for her knowledge and great customer care. She found us exactly what we were looking for at the best possible price - we really trust her. Great experience for us! More