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Maxwell Ford
Austin, TX
1,663 Reviews
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November 17, 2012
Just bought my second F-150 at Maxwell Ford from Jeff Lynch, and I am very pleased on the way I was attended. I told Jeff what I was looking for and he found the exact truck I needed. I had a couple Lynch, and I am very pleased on the way I was attended. I told Jeff what I was looking for and he found the exact truck I needed. I had a couple problems with my previous truck and the service department (Tim King) did a great job in assisting me in repairs. More
by ttulbb1
Employees Worked With
Jeff Lynch
November 17, 2012
I would highly recommend this dealership to anyone! I told Tyler what I was looking for and the price I thought was good, not only did he have the exact truck I wanted but at a price that couldn't be bea told Tyler what I was looking for and the price I thought was good, not only did he have the exact truck I wanted but at a price that couldn't be beat. I drove in from Houston for this deal.. They had the truck and paperwork ready. It was an in and out deal. If anyone is looking for a new ford I highly recommend giving Tyler at Maxwell a call. More
by Swalters10
Employees Worked With
Tyler West
November 12, 2012
I was very happy with my 2009 Focus when I first purchased it. The only thing that kind of threw me off was the fact that Jeff ASKED me to give him 5 stars on a review. That is ridiculous, I will gi purchased it. The only thing that kind of threw me off was the fact that Jeff ASKED me to give him 5 stars on a review. That is ridiculous, I will give you however many stars you deserve (which is very little due to the service we have had after we gave them our money). The day after we bought it we were hearing an odd noise coming from the tires. We called to see if we could take it in for them to check it out and they said they could take a look at it that day. Well, they weren't able to look at it until the next day after I had to find a ride to work. Jeff said there was nothing "major" wrong with it. I'm sorry, but there shouldn't be ANYTHING wrong with it. He apologized saying that he worded that wrong and there was nothing at all wrong with it. My boyfriend was not pleased with that answer so he called to talk with the service department. When he talked to them they told him that the noise was because the tires were cupping. In my opinion, they should have had new tires put on the car for safety reasons. We decided to get a second opinion just to make sure there was nothing else wrong with the car. The guy we took it to said both the front and back were out of alignment pretty bad and that it had to have happened by hitting a curb or something (which I did NOT do). We ended up having to pay $80 to get it aligned. When I took in the bill to Maxwell they didn't want to pay anything since it could have happened by hitting a pot hole right after we left the dealership. I'm pretty sure I would have remembered hitting something major seeing as I had the car for less than a week! After arguing back and forth with them they agreed to pay for half. It should have already been done but them but half is better than nothing. And guess what happened a few months later? I got a letter in the mail the end of October from Sirius radio saying that my 3 month trial is up in November. This was the first time I even heard of having a free trial so I called sirius to explain that I didn't know I had the trial and asked if it could be extended. They let me know that it is the dealerships responsibility to let us know since it is negotiated into the price of the vehicle and that I would have to talk to them about getting it extended. Well, here I am two and a half weeks after I called Jeff about it and he still hasn't called me backt. I called to find of what was taking so long a week ago and his excuse was that he hasn't been able to get ahold of them. I was able to talk to someone the first time I called so I find that hard to believe. So after my experience with their customer service, I would not recommend them. I love my car but the dealership just doesn't give a crap about you after they sell you the car. More
by amkelley2
Employees Worked With
Jeff Lynch
October 21, 2012
I will say i made the salesman's job a bit easy, since i am a researched buyer. I will learn as much as i can about something I'm interested in before i buy it, so when i drove up to Maxwell Ford to look a am a researched buyer. I will learn as much as i can about something I'm interested in before i buy it, so when i drove up to Maxwell Ford to look at a used Infiniti QX4, all i really needed help with was seeing the vehicle, test driving it, and then ultimately finalizing the sale. I didn't require info on the vehicle, nor did i need help deciding which vehicle was right for me. I drove in knowing exactly what i wanted to see. That being said, Edgar Cruz was quick to help me, and made the whole "sales" experience as effortless and simple as possible. We went for a test drive, and he was more than happy to oblige my somewhat "excessive" testing when test driving. When i had decided i wanted to buy the car, we started the paperwork process, which even the best of salesman couldn't make a pleasant process, but none the less, Mr. Cruz did a fine job of making it as painless as possible. The process of buying cars at dealerships has never been something i enjoyed, but i will say my dealings with Mr. Cruz and Maxwell Ford was the best experience I've had at a dealership yet, they were kind, friendly, and worked with me on my requirements. As for the haggling, the only issue i had during the "Haggle" process, was what they valued my trade, which was low low low (again, reason i hate dealerships). I was stern but polite with Mr. Cruz, and said they had to do better. Mr. Cruz asked me what i expected, and after telling him, after a quick visit with the powers that be, he came back with some more acceptable numbers. Still below what i thought my trade was worth, but within the range i deemed acceptable. We came to an agreement, pending financing numbers, which were better than i expected. I do not blame Mr. Cruz for the low ball offer on my trade, nor do i blame Maxwell Ford. This is simply something one would expect from a dealership, and if your not firm in what you expect, and arm yourself with some knowledge prior to your visit, they can take advantage of you. To be clear, i expected a low offer regardless of what dealership i visited. Financial department visit was quick, easy, and well explained. Unfortunately i cant remember the name of the guy i dealt with, but he was very nice, and walked me through the things i didnt understand, and further informed me on the things i did. They were able to get me a better interest rate than i expected, and got my payments right where i wanted them for a short term loan. Overall i left the dealership pleased. I cant speak to the full extent of Mr. Cruz's knowledge about the vehicle he sold me, since A: it was an Infiniti brand at a Ford dealership, and B: I believe Mr. Cruz recognized that i had studied up on the car before arriving. However, being a car guy myself, i did ask him some questions about some of the new Ford models, particularly the Focus ST, the Mustang GT 5.0, and the new Eco-boost engines. He seemed very knowledgable on these topics, so i got the feeling he was competent at giving accurate info on cars he sells. The dealership was clean, and had a nice waiting area. As stated above, this was the best dealer visit ive ever had, but i hate dealerships in general, so in MY opinion, there were much more pleasant ways to spend a saturday morning, but this was the best of my experiences at dealerships. The experience was far from horrible though, and they did get me in and out a lot faster than i had anticipated. im a good hour drive from Maxwell Ford, so a repeat visit in the future wouldn't be ideal for me unless they had a specific car or the best price, but if those circumstances did present themselves, i would not hesitate to make the drive up to do business with them again, and i would encourage anyone in the Austin area to pay them a visit. The salesman who i dealt with is named Edgar Cruz. I believe him to be a good salesman, not because its his job, but because he seemed to be a genuinely nice guy. He never gave me the impression he was trying to sell me something, but rather followed me along the process, and kindly opened the doors to help me get to where i wanted to go with my car purchase. I would definitely recommend Mr. Cruz. More
by garrettq
Employees Worked With
Edgar Cruz
October 14, 2012
Jemma was great to work with, very knowledgeable and extremely friendly. She showed true professionalism and did everything she could to make sure I felt good in the decision I made. extremely friendly. She showed true professionalism and did everything she could to make sure I felt good in the decision I made. More
by Lester Trevino
Employees Worked With
jemma Kechichian
October 06, 2012
The service and attendance we have received was great and very professional. All she has recommended was accordance with our expectations and we will really recommend this dealer to our friends. Thank you so very professional. All she has recommended was accordance with our expectations and we will really recommend this dealer to our friends. Thank you so much! More
by fer.r.deazcarate
Employees Worked With
Djemma Kechichian
September 28, 2012
Contacted Jemma through internet sales previous day,and went to the dealer the next evening. Was received quickly, and allowed to inspect, and drive the car I wanted within five minutes. Negotiated a bette went to the dealer the next evening. Was received quickly, and allowed to inspect, and drive the car I wanted within five minutes. Negotiated a better price than internet advertised by paying cash. Left with the car two hours after arriving. Smooth sailing. More
by csneed
Employees Worked With
Jemma Kechichian - Knows her job well
September 27, 2012
Stacy did a great job helping me with my truck & I couldn't be more pleased with her service. She made things quick & painless. I'll recommend her to anyone I know looking for a new or used vehicle couldn't be more pleased with her service. She made things quick & painless. I'll recommend her to anyone I know looking for a new or used vehicle More
by Grunt0311
Employees Worked With
Stacy Johnson
September 26, 2012
Overall a great experience, Edgar Cruze helped me find the exact car i was looking for. The service a great, and I will definitely recommend him anyone i know looking for a new car. I will definitely be b the exact car i was looking for. The service a great, and I will definitely recommend him anyone i know looking for a new car. I will definitely be back for my next vehicle. More
by cliffkammerdiener
Employees Worked With
Edgar Cruze
September 25, 2012
Edgar cruz knew exactly what I was looking for. The first car that he showed me was the one that I purchased even though I ensisted I on looking at other cars. I would recomm nd him to any of my friends and car that he showed me was the one that I purchased even though I ensisted I on looking at other cars. I would recomm nd him to any of my friends and family that are in the market for a car. Thank you edgar for a job well done. More
by chikis.tobias
Employees Worked With
edgar cruz
