Maxwell Ford

Good the second go around Update.....Mike Rogers and Paul rectified the situation by comping me a rental car and taking care of my car the following day. I appreciate the se Update.....Mike Rogers and Paul rectified the situation by comping me a rental car and taking care of my car the following day. I appreciate the service but wished it would have been taken care of the first day I took in my car in for service. My fist visit after purchasing a new car was not a good. After having to wait two weeks for a scheduled appointment, I brought my car in at 8AM. I was supposed to meet Brant, but he was not in? I met with Paul and gave him a detailed list of my issues. After waiting 10 hours and not hearing anything from the service department, I called Paul's direct line and he did not answer. When I finally reached Paul after calling the main service line, he informed me that they did not get to my car today??? What's the point of having an appointment and why didn't I get a call to update me? As you can understand I was frustrated and upset, but appreciated the dealership doing the right thing and taking care of the issue in the proper manner. Thanks again for rectifying for a bad situation More

review Ford is th he best car place ever and has good service ever and I will tell everyone about the services and ford make you fill at home Ford is th he best car place ever and has good service ever and I will tell everyone about the services and ford make you fill at home More

Excelent Buying Experience David Terrel at Maxwell Ford is the best car salesman I have ever met. I felt so very comfortable, no rush, no closing pressure. Fantastic product kn David Terrel at Maxwell Ford is the best car salesman I have ever met. I felt so very comfortable, no rush, no closing pressure. Fantastic product knowledge and a passion for the Ford Product line. David has an awesome personality and is very comfortable to work with. David really found the best deal for me both on the trade in and on the new purchase and alerted to me Ford discounts for financing that I would not have known about. I feel in good hands with David Terrel. This was the 2nd vehicle I have purchased from him. Reffered him to my friends who also bought from him and had a fantastic experience as well. More

Beat the deal I had in place with Riata by $1000 ... and with a better equipped truck! Everyone was professional, and I never felt pressured. with a better equipped truck! Everyone was professional, and I never felt pressured. More

After a shaky initial visit to Maxwell Ford due to lack of communication. I returned for a second visit after speaking with Management/GM. Well I am happy say that the whole car buying experience was gre of communication. I returned for a second visit after speaking with Management/GM. Well I am happy say that the whole car buying experience was great the way it should be. Leo Abad Sales Manager Rocks!! He's awesome and he made the whole process run very smooth! Chris Saumers stepped up and assisted along the way!! I had the enjoyment of buying a car with no worries of any kind!! Maxwell Ford has definitely earned my repeat business! More

I had been working with Chris Saumers Internet Mgr online/phone for about two weeks in search of a 2014 Mustang. They finally had one that I was interested in. I had spoke to Chris Saumer in early mo online/phone for about two weeks in search of a 2014 Mustang. They finally had one that I was interested in. I had spoke to Chris Saumer in early morning and again in the afternoon letting him know I was going to be traveling up there from San Antonio. When I finally arrived there @ the dealer about 5 oclk. The front desk paged him multiple times for me, after waiting for about 10 mins they finally told me he was on a test drive. I was given another Sales rep (Zach) who was going to assist me in place of Chris Saumers and that Chris had given him all my info on what vehicle I was there to see. Well not the case, the guy tried to help, but not really having a clue much less as to what car i was there to see he even asked if I had the stock number to the car, really!! I mean come on, I told him i knew year/make/model/color/msrp. So we go on a hunt for the car, well no luck!! We then go back inside and I waited again, he tells me he's having no luck locating the car and then tells me its probably been sold!!! Then he goes and asks another worker and then takes off, not really saying anything to me. I waited for just a few more minutes trying to stay optimistic and calm thinking that he's wrong and the car has not been sold and I just didn't spend over an hour traveling up here for nothing!! So I finally said the xxxx with this and i just left thinking you know these guys in particular CHRIS SAUMERS doesnt deserve my business/money or time!! I only choose to look at this dealer because it was a one of the dealers of USAA certified buyers program. Now I understand why they have such a bad score on just about every rating site out there. Go try another Ford Dealer in Austin before this one. More

Time for the 60,000 mile service. Called for an appointment and ended up taking it in same day. Received the serviced car back ahead of expectation. The service representative -Tim - was professi appointment and ended up taking it in same day. Received the serviced car back ahead of expectation. The service representative -Tim - was professional. I ended up getting the service done sooner, faster than expected, costing less than estimated, Recommended. More

Best truck buying experience I have ever had! The entire staff was friendly and helpful. Stacy Johnson is the best sales professional at Maxwell Ford see her today! staff was friendly and helpful. Stacy Johnson is the best sales professional at Maxwell Ford see her today! More

Excellent Sale person, not pushy, but very helpful. New Car Sales Manager was great and ensured that there were no problems even after the purchase. Car Sales Manager was great and ensured that there were no problems even after the purchase. More