Maxwell Ford

Do NOT buy a car or truck from this dearlship I came in on an internet special and while there is always fine print, I looked at each one carefully to check the disclaimer and trim requirements I came in on an internet special and while there is always fine print, I looked at each one carefully to check the disclaimer and trim requirements on a truck. They would not honor their advertised rebates. Friendly enough sales staff but very inauthentic business practices. Note : There were (16) rebates listed on their website avail for a F150 There is no reason it wouldn't qualify and sales manager would not comment. More

No service performed - kept car all week - no calls returned I brought my car into the Service Dept. May 12, 2015. I never heard from them again. I had to call the service manager on the 15th to find out the s I brought my car into the Service Dept. May 12, 2015. I never heard from them again. I had to call the service manager on the 15th to find out the status of my car repair. They never even performed a diagnostic on the car. They said they took it out on the road to test the issue I brought it in for, but there was no mileage change on the paperwork or odometer. They said the car had too many miles to bother to do a diagnostic that I should just blindly( my word) just completely replace the engine. When I questioned why they didn't perform a diagnostic or call me and ask my if wanted any kind of diagnostic, but simply just say "replace the engine", there was no direct answer. It's my decision if I want them to perform a diagnostic and to give me options to make a decision, not for them to decide they didn't want to do it. Service Advisor never returned any of the calls I left all week. I have been a loyal customers, with two cars, to Maxwell Service. I'll never go back. You shouldn't either. More

great service !!!!! Great Salesman makes Maxwell Ford a GREAT dealership ! i wanted to review one of the best salesmen I have ever had the pleasure of working with. Mr. C Great Salesman makes Maxwell Ford a GREAT dealership ! i wanted to review one of the best salesmen I have ever had the pleasure of working with. Mr. Carlos Ortiz at Maxwell Ford helped me to acquire the perfect vehicle at the perfect price !!! He listened carefully to me as I described what I was looking for in a car as well as the budget I needed to work with and I got a vehicle that surpassed all my wishes at a price that fit my budget perfectly!!! I was so impressed with his patience, and sincere desire to find a car that I would be happy with on every level. I have had many salesmen in the past work me over due to their desire to sell me a vehicle based on THEIR desire to either move a vehicle, earn a commision , or any of a number of selfish reasons that made it clear to me that my needs were not a priority. Carlos would rather not sell me a vehicle at all than sell me the wrong one. I was so delighted with the excellent level of customer service that Carlos provided that I referred my boyfriend to Carlos and now both my boyfriend and I have excellent new vehicles we enjoy driving and are delighted to own !!! There was never any pressure, just honesty, courtesy and dedication !!!! Thank you Carlos Ortiz ! More

Extremely Professional I would recommend Maxwell Ford to anyone whether you are old school or you like to shop on the internet. In particular, Jeff Lynch is an outstanding I would recommend Maxwell Ford to anyone whether you are old school or you like to shop on the internet. In particular, Jeff Lynch is an outstanding sales consultant and is excellent to work with. I recommend asking for him, if you haven't already. More

Excellent buying experience Christopher helped us with our new Ford explorer and he showed us various options within our budget. We were able to get the vehicle for a good price. Christopher helped us with our new Ford explorer and he showed us various options within our budget. We were able to get the vehicle for a good price. More

Still waiting on a canceled extended warranty and gap insura Horrible liars, They do not return phone calls and do not do what they say they are going to do. People dealt with some finance lady named Djemma an Horrible liars, They do not return phone calls and do not do what they say they are going to do. People dealt with some finance lady named Djemma and Business manager Fernando horrible!!!!!!!!!!!!!!!!!!!!!!!!! Stay far away from this place More

Car has been there 3 weeks. No sympathy for a loaner. They stated the part would take a while to get in and they said it would be 10 business days at the latest. NOW they are saying it is not going to be They stated the part would take a while to get in and they said it would be 10 business days at the latest. NOW they are saying it is not going to be done for another week?! This is THEIR fault for not keeping on top of the work. There is no alternative means for transportation to and from work for us. We had to take weeks off and it has hurt company productivity so much. Now it is going to be a month that the car has sat there and they said oh yeah you can just take the car back since it is drivable but there will be no ac or no radio. NO WE TOOK IT IN TO GET FIXED NOT TO BE GIVEN EXCUSES AND NO ALTERNATIVE VEHICLE. THIS IS COMPLETELY UNACCEPTABLE. I HAVE NEVER SEEN THE AUDACITY OF A SERVICE WRITER TO SAY THAT. GRAY IN THE SERVICE DEPT HAS LET US DOWN AND PUT US THROUGH A FIASCO NO ONE SHOULD DEAL WITH. PLEASE STAY AWAY. More

Excellent! Chris in the Internet department made the while buying process seemless. Called about a car, told him the price we needed it at and he made it happen. Chris in the Internet department made the while buying process seemless. Called about a car, told him the price we needed it at and he made it happen. My parents love their Taurus. Will be making the trip from New Braunfels again to work with him! More

Fast, fair I was in and out in a reasonable time. I was charged a fair price. I had a better experience than I had a few years ago. I was in and out in a reasonable time. I was charged a fair price. I had a better experience than I had a few years ago. More

Thanks for putting me in my dream car! Since I was Teen I always wanted a Honda S2000. It was hard finding one now in great condition and at a reasonable price but I was able to find one in Since I was Teen I always wanted a Honda S2000. It was hard finding one now in great condition and at a reasonable price but I was able to find one in Austin at Maxwell Ford. I just moved to Houston, I owed $19,700 on my Jeep and my co-signer was in Michigan...it was complicated to say the least. They gave me a great trade-in deal which covered almost all of what I owed and with a little bit of magic I was in my pristine conditioned S2000 driving back to Houston with the biggest smile on my face. Thank you and a special shout out to David Terrel and Howard for their terrific salesmanship and thanks to Tyler for crunching those numbers! More