Maxwell Ford

Excellent Car Buying Experience I had one of the better car buying experiences I have ever had with Kimble Hayes at Maxwell Ford. From the time my family walked on the lot, till the I had one of the better car buying experiences I have ever had with Kimble Hayes at Maxwell Ford. From the time my family walked on the lot, till the moment we drove off in our new vehicle, we were treated with nothing but kindness, respect, and honesty. Kimble worked with us to make sure we got the preowned vehicle we wanted at a price we could feel good about. The preowned Ford selection was second to none of the other dealerships I visited. Next time myself or anyone I know is looking for a vehicle, I will make sure to send them over. Thanks again Kimble! More

Excellent customer service Excellent customer service! Thanks so much, Jeff Lynch, for your help and honesty-would recommend you to anyone looking for a new (or used) vehicle. Excellent customer service! Thanks so much, Jeff Lynch, for your help and honesty-would recommend you to anyone looking for a new (or used) vehicle. More

Top Notch I would like to say that if you think you deserve something for nothing, well you are wrong. I have worked my xxx off to get where I am and I'm xxxx p I would like to say that if you think you deserve something for nothing, well you are wrong. I have worked my xxx off to get where I am and I'm xxxx proud of it. When I made the decision to purchase a new truck I tried other dealers but none can hold a candle to what Maxwell Ford offers. You think prices are high, try buying a Chevy, those trucks are paper thin compared to what Ford offers and the truck I bought has a xxxx of a lot more "bang for the buck". Chevy is what your half wit cousin drives to dance halls and social gatherings on Saturday night. A Ford is what your old man drove to earn a paycheck and while doing so he passed those values on to you. So keep working hard and earn that paycheck. Your wife or girlfriend will love you for it. More

Service Department review This review is the culmination of several visits from the past year or two. I have never written a negative review before, but my experiences with thi This review is the culmination of several visits from the past year or two. I have never written a negative review before, but my experiences with this service department in particular has led me to post this. I bought my truck from another Ford Dealership, but I live in South Austin, so I thought I would get my truck serviced at my nearest dealership. I have had nothing but positive experiences with the other dealership, so I figured I would get another similar experience here. On the first few attempts at obtaining warranty service work for an issue which I aligned with my regular oil changes, I walked in (when they opened), made appointments, and tried everything I could in order to get my trucked serviced within my busy schedule. At the end of the day, I would always get a phone call stating "we were unable to get to your service work today, so we'll try to get to it tomorrow". Being a busy person and thinking either by walking in or setting an appointment, they would surely be able to get it done, but that was never the case. To the shops credit, they would do the oil change, but the warranty work was never completed. Finally, I found the perfect time to take my truck in. I was leaving on vacation for 5 days and thought, surely, this would be enough time for them to complete the work and I can pick up my truck when I return. NOPE! My truck was not ready until 2 days after I returned! Finally, the last straw occurred recently, as I gave the shop one last shot to make right. I took my truck in for a regular oil change. I paid for the Works, which includes an oil change and tire rotation. Was I surprised when I figured out that the tires were NOT rotated? Nope! How do I know this? From a marking on one of my tires that was still in the same tire position. This service department is a case study in incompetence, poor customer service, and frustration. I was not surprised to see the many negative reviews as I perused the yelp reviews. Do not utilize this service department unless you are prepared to be frustrated, angry, fed up, and NOT have your vehicle serviced as it should be. I will never again feel like an idiot waiting for someone to help me at the service bay (even when I did have an appt), as the Maxwell Ford employees looked at me from their offices, walked passed me, and would not even attempt to ask me if I needed help (EVERY SINGLE TIME). I guarantee all of the above will happen if you take your vehicle here. More

DONT BELIEVE THEIR INTERNET PRICING!!! I had my eye on an explorer so i did my research. I found a 2016 limited on their website. I called to make sure that price would be honored, actually I had my eye on an explorer so i did my research. I found a 2016 limited on their website. I called to make sure that price would be honored, actually i called twice, and went in once & every time i was told they would. So i finally went in last night and when we sat down to talk numbers i was told it was 42 k instead of their advertised 35K, i knew i didn't qualify for 2 offers they had so i knew it would be 37 K which i was aware bc i had been told that by another sales guy when i came in the 1st time. I had an offer from covert for $40k OTD but i didnt want to wait for the truck to come in, i thought it would take to long. but i should have. Maxwells offer was $44k OTD. More

Fast and easy car buying experience We went into Maxwell Ford looking for a new car that feels safe, reliable and modern. Jennifer Odom was our sales person and she was so easy to work w We went into Maxwell Ford looking for a new car that feels safe, reliable and modern. Jennifer Odom was our sales person and she was so easy to work with and made our experience so fast and simple! More

Happy Jose and Miguel Ochoa are some of the best people you can run into. Lucky for me, they were my salespeople. I have been coming back and forth for fina Jose and Miguel Ochoa are some of the best people you can run into. Lucky for me, they were my salespeople. I have been coming back and forth for finance paperwork or truck issues and every single time they greet me and always handle my issues on the spot politely and on point. I traded my truck in and no hassels with them, same exact experience as always. I will be loyal to both gentlemen as they have earned it. My friends and family will be sent to them and I recommend them to all who want professional people helping have a great experience in purchasing a vehicle. More

Unethical Practices To whom it may concern, Today, 1/20/2016, I went to the Maxwell dealership on 5000 IH-35 Austin, TX 78745 and dropped off my vehicle for an estima To whom it may concern, Today, 1/20/2016, I went to the Maxwell dealership on 5000 IH-35 Austin, TX 78745 and dropped off my vehicle for an estimate on what it would cost for my 2009 Ford F-150 to get the brake pads redone. I apologize for the lengthiness of this note but if you are getting service at this location it would be best for you to read through. I had a coupon I get on a monthly basis and my brakes were starting to make noise so I decided to go and use it. I often get my oil changed here and have also purchased several vehicles from Maxwell so I’ve always felt like they are reputable company. Today that changed. I dropped off my vehicle around 8:00am and took the shuttle back to work. On the way back to work I got a phone call saying from the representative named Anthony Vento that I may need may brake work done and further replacements and that they would call me back. At 9:12am I receive a phone call from Anthony and he states that what I thought would be roughly $200 or so with tax and whatever else would really end up being $1350 because they were taking $150 off with my coupon. They also told me I had a leak with a power steering belt as well. At that point I said “I understand my brakes need to be done but do I really need the back rotors replaced also”. “Can you figure it out and let me know what it would cost if I didn’t replace them and what the cost would be then”. (I was only expecting to pay $200 or so when I first got there) Anthony told me he was going to speak to his technician and see if I needed them and call me back. I ate breakfast with a coworker and was telling him how expensive it seemed and as we spoke I called “Brake Check” and they let me know they could do it for around $600 plus tax or so for everything I was getting at Maxwell. I was pretty surprised so called Anthony back at 10:19 since I hadn’t heard from him and let him know through a message I would rather hold off on the brakes since I had found a more reasonable place but wanted to move forward with the oil change and the power steering hose. I called back at 11:57, 11:58 and 11:59 until I got answer because his mailbox was full and I could no longer leave messages. At that point he told me the back rotors were too worn and would need to be replaced also. I told him I had called brake check and that it would be too expensive for me to fix them there at Maxwell, when he said that they were already working on the vehicle. I told him I was still waiting on the final price and he thought I approved the work when I was still trying to find pricing. I also told him I had left him a message and had said I didn’t want the work done. At that point he told me he had misunderstood and thought I wanted the work done. I told him I wasn’t sure where he got that from since I was still trying to see if the back rotors even needed replacing. He told me he was going to talk to his managers and get back to me on the confusion. I waited for a bit and called him back at 12:28 and told him if he had spoke to his managers and wanted all work stopped on my vehicle at that point. At that point he told me “that was problem, my truck was completed”. I couldn’t believe what was going on. I told him I was really confused and didn’t know what was going on, and that I hadn’t gave a “go” for any work. He told me he misunderstood and that he thought I wanted the work complete. I told him I never gave a “yes” to go ahead and that I had gone in to spend $200 per there coupon and now I was looking at $1350 plus. He told me he was going to speak with his manager and get back to me. Anthony called me back at 12:55 and told me he had spoken the parts manager and the service manager and they were reducing the price but they would not get me to the “Brake Check” price. I told him I didn’t know what was going on and that I wanted to speak to someone in person and would be headed there as soon as my work permitted and that I wanted to speak to his manager as well. He then proceeded to tell me I needed to meet him half way with the price because of what they were they doing for me… Sorry, but this continues for… I get dropped off at the dealership and Anthony tells me to wait for his manager (Ruben Fernandez-Service Director) in the lobby. I sit there for about 15 minutes as I hear him laughing with the people in his office but its fine, I’m a manager also and I know he is attending to his business. After a while Ruben calls me into his office and shakes my hand and stares at me for a bit and asks me how he can help me. I ask him if he knows what my situation is and he states he does and proceeds to tell me with both hands behind his head and reclined on his chair that I just had $1300 worth of repairs on my truck and that he is not letting it go without payment. I explain to him my situation and talk to him about everything that has happened and he tells me that he spoke with his team and he feels I agreed on the repairs and that is what it should be. At that point I ask him why I would feel inclined to call other establishments and ask for price quotes when I would have agreed at with Maxwell ford. It just did not make sense. His arrogance astonished me when at that point he was asking me to pay a very substantial bill. At that point I asked him to call Anthony because I felt it necessary to have him tell me that I had agreed to any type of work done on my vehicle at all. He called in Anthony and while he did so he had another phone where he explained to what I can only assume was another unsatisfied customer about how understaffed he was, and how he knew his department was broken, but that he should understand that he had moved his vehicle in front of 25 of other vehicles so he didn’t understand while he was still unhappy. At that point I understood the level of service I would be getting. Anthony walked into the room along with the service manager whose name I believe is Paul Ward. I asked Anthony at what point he believed I agreed to have the work done and he said when I said “it needs to be done” was like me saying “go ahead and do it”. At this point Ruben tells me “I would have thought the same thing”. “To me it’s a yes and go forward with it.” At that point I call my cousin who is an attorney because I cannot I am getting treated this way and pretty much ambushed and he tells me I’m not releasing the vehicle, I’m following everything by the book. Then Ruben tells the service manager tell him (me) what you heard. Service Manager tells me, and this is a quote “I was walking by and I heard you say go ahead and do it, let me know when it’s done”. I have never met this person, or spoken to him but they recognized my voice and knew I was telling Anthony to go forward on the work on my vehicle. I ended up paying today $801+ change. My name is Israel Villalon. I’ve worked for Target for almost 15 years as an Executive Team Leader. I’m not afraid to say who I am because I know I did nothing wrong. I just want everyone to know about the unethical behavior that is happing at this establishment. It was embarrassing what happened to me today. I have never met such an un-genuine person as Ruben today and getting taken into an office only to be made to feel like a liar. I have always been a Ford guy and like I said previously have purchased several vehicles from Maxwell but well look elsewhere going forward along with my family and friends. I will also make it my duty to make sure everyone knows about what happened to me today at Maxwell Ford – Motor Mile –South Austin. More

2001 Oil change fiasco I took my 2001 Ford Escape in for a check on the oil plug since the oil change shop was not wanting to change the oil do to the aluminum threads ? It I took my 2001 Ford Escape in for a check on the oil plug since the oil change shop was not wanting to change the oil do to the aluminum threads ? It has now been 5 days 800 dollars later the vehicle was not leaking oil in anyway they want too replace the oil pan gasket to stop s leak ? It will be in for a total of 7 days when it went in originally for only an oil change The service manager admitted they go not have enough service engineers to keep up with the work load Don't bring your car to this dealer it the run very poorly More

Loyal Customer Service For years I had complaining about an ongoing issue with my F-150. After taking my vehicle for service several times and filing a claim with Ford, the For years I had complaining about an ongoing issue with my F-150. After taking my vehicle for service several times and filing a claim with Ford, the issue was finally corrected. Miguel Zambrano in the service department was able to accomplish what seemed like the impossible. Although it took some time, he managed to get the repair approved and covered under warranty. His loyalty and patience with his customer is commendable. He has renewed my faith in Maxwell's Service Department. The one thing Maxwell does need to improve is not allowing customers to schedule service when they know they are backlogged and unable to get to your vehicle for several days. More