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Maxwell Ford

Austin, TX

4.7
1,663 Reviews

5000 IH-35 S

Austin, TX

78745

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Showing 1,663 reviews

October 13, 2024

We took our car (that we bought from Maxwell) in because the maintenance light kept coming on. We explained that the engine would act up and the light would come on. They did $577 worth of things and we are More

by Pennylucas44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shaff sheikh
Oct 18, 2024 -

Maxwell Ford responded

Pennylucas44, We truly value your business and thank you for bringing this to my attention. Please contact me directly at jmay@maxwellford.com. I would like an opportunity to resolve this issue and to know more about your experience. I look forward to speaking with you. Jim May Service Director

October 13, 2024

Did an outstanding job. Attentive, responsive, communicative. Took care of problems. Thank you. Excellent job. More

by Berry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Sommerville
Oct 18, 2024 -

Maxwell Ford responded

Hi, reviews like this give us motivation and help us ensure we provide high-quality care. Thank you, and have a fantastic day!

October 11, 2024

Went to go get an oil change twice over here and i don't know what they got going in there. But a oil change should not be $161 which is insane to me since if I would to do it myself or go to another shop i More

by Jack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Greg Kimball, Steve Cargo
Oct 18, 2024 -

Maxwell Ford responded

Jack, Thank you for sharing your feedback about your recent oil service visit. We understand your concerns regarding the cost. We strive to offer fair and competitive pricing for all of our services. If you would like to discuss your concerns further, please don't hesitate to contact me at jsullivan@maxwellford.com. Your satisfaction is our top priority, and we want to ensure that you are completely satisfied with your experience. John Sullivan Service Manager jsullivan@maxwellford.com

October 11, 2024

Muy bueno amables tratan de ayudar a la gente tienen buenos precios buenas trocas y carros si lo recomiendo More

by 82mateo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Evert Flores , Greg Kimball, Steve Cargo
Oct 13, 2024 -

Maxwell Ford responded

Hola, ¡estamos muy contentos de poder brindarte una experiencia positiva! Háganos saber si hay algo más que podamos hacer por usted; ¡Estamos más que felices de poder ayudar!

October 11, 2024

This is the second car I buy from Maxwell Ford. Their customer service and attention to detail is always great. A big thank you to Eddie who I helped me find the best post-grad car! He was upfront More

by AlejandraP
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eddie
Oct 13, 2024 -

Maxwell Ford responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

October 10, 2024

Jonathan was great. Professional, friendly, kind and knowledgeable. The process was smooth. Great service and I didn’t even have to leave the lot. More

by Eli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan
Oct 13, 2024 -

Maxwell Ford responded

Hello Eli, we're happy you found Jonathan to be so supportive during your experience here at Maxwell Ford. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 10, 2024

Jackie is my go to service advisor, she’s been taking care of my vehicles for years. Always appreciate her help. More

by Austin York
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jakie Wiora
Oct 13, 2024 -

Maxwell Ford responded

Hello Austin, we're happy you found Jackie to be so supportive during your experience here at Maxwell Ford. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 09, 2024

Great service and timely. Service advisor was great and responded quickly when the service was completed. More

by Dale.klein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cindy Beltran
Oct 13, 2024 -

Maxwell Ford responded

Hi Dale, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

October 09, 2024

Always a great experience at Maxwell ford! From dealership to vehicle maintenance, they always make sure to meet your expectations! More

by kelsey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron
Oct 13, 2024 -

Maxwell Ford responded

Hi Kelsey, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

October 08, 2024

My first maintenance appointment. All employees are pleasant, informative and helpful. Fast and efficient. Great service. More

by laural_jimenez
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Cameron Chenie
Oct 12, 2024 -

Maxwell Ford responded

Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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