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Maxwell Ford

Austin, TX

Overview
Reviews
Vehicles
4.7
1,663 Reviews
Call Dealership (512) 916-2696
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5000 IH-35 S

Austin, TX

78745

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Showing 1,663 reviews

October 17, 2024

Good, fast, reliable service! Service Advisor Nico was a delight to work with. Thanks Nico! More

by lisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nico
Report | Print
Oct 19, 2024 -

Maxwell Ford responded

Hi Lisa, thanks for your praise and kind comments about Nico. Please don't hesitate to reach out to us if there's anything more we can do!

October 16, 2024

The service advisor did not return calls or wasn't truthful. Service manager was honest and straightened everything out. More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service advisor
Report | Print
Oct 18, 2024 -

Maxwell Ford responded

Mark, Thank you for speaking with us about the poor communication. We truly appreciate your business and hope everything was resolved to your satisfaction. If there is ever anything I can assist you with in the future, please feel free to contact me. James May Service Director jmay@maxwellford.com

October 16, 2024

Kyle is the goat, helped me through the process. Pretty quick and simple. Got what i needed and more More

by Juan r
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle lunning
Report | Print
Oct 18, 2024 -

Maxwell Ford responded

Hello Juan , we're happy you found Kyle to be so supportive during your experience here at Maxwell Ford. Please don't hesitate to reach out to us if there's anything more we can do!

October 15, 2024

Maxwell Ford made my car buying experience the beast and easiest of all time! They were beyond professional and considered all my buying needs! More

by sethhale09
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew, Steve Cargo
Report | Print
Oct 18, 2024 -

Maxwell Ford responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 15, 2024

Very professional Kyle was able to help me get what I need and explain the inspection report in great detail. Definitely recommend. More

by isaacdiaz0630
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Lunning
Report | Print
Oct 18, 2024 -

Maxwell Ford responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Maxwell Ford! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 15, 2024

They flushed my transmission fluid and two days later my transmission won’t go into gear More

by jasonhall822
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Greg Kimball, Steve Cargo
Report | Print
Oct 18, 2024 -

Maxwell Ford responded

jasonhall822 We truly value your business and thank you for bringing this to my attention. Please contact me directly at jsullivan@maxwellford.com. I would like an opportunity to resolve this issue and to know more about your experience. I look forward to speaking with you. John Sullivan Service Manager jsullivan@maxwellford.com

October 15, 2024

Megan #2 was my absolute favorite person to work with and made my overall experience so smooth! I had a very tricky electrical issue that required my car to be in the service center for longer than expected. More

by k.cayerrodriguez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan #2, Greg Kimball, Steve Cargo
Report | Print
Oct 17, 2024 -

Maxwell Ford responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Maxwell Ford! We are always more than happy to assist you if anything else comes up. Take care!

October 14, 2024

Very polite people at Maxwell Ford Austin . I came in for an oil change and the wait wasn’t long. Go check out Maxwell Ford Austin for any service you might need ! More

by Fernando
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Kimball, Steve Cargo
Report | Print
Oct 17, 2024 -

Maxwell Ford responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

October 14, 2024

Very helpful and they go out of their way to make sure you are taken care of More

by Cristie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Kimball, Steve Cargo
Report | Print
Oct 17, 2024 -

Maxwell Ford responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

October 14, 2024

Maxwell has treated me excellent as being attentive to what I need done as far as vehicle services and other needed advice and requests. More

by pahasapa01
Recommend Dealer
Yes
Employees Worked With
Did not getting his name.
Report | Print
Oct 17, 2024 -

Maxwell Ford responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

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