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Maxwell Ford

Austin, TX

Overview
Reviews
Vehicles
4.7
1,663 Reviews
Call Dealership (512) 916-2696
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5000 IH-35 S

Austin, TX

78745

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Showing 1,663 reviews

November 25, 2024

Easy to work with and friendly service agents. My car was in and out in no time! More

by William Byus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle, Services Agent
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November 25, 2024

"An Extremely Frustrating Purchase Experience with Unreliable Vehicle and many Ongoing Issues Since Day One." More

by Ornelas
Recommend Dealer
No
Employees Worked With
Greg Kimball
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Nov 25, 2024 -

Ornelas responded

I am writing to express my frustration and disappointment regarding the 2014 Lincoln we purchased from your dealership on March 2, 2024, for my son, who is preparing for college. Since the purchase, we have faced multiple issues with the vehicle that have required unexpected repairs and additional expenses. Shortly after taking delivery, the check engine light turned on, and the air conditioning stopped working. Pressing the brakes caused the vehicle to shake, necessitating additional service. We were also informed of issues with the turbo and a major oil leak, which required us to pay an additional $250 deductible. Furthermore, we were not initially made aware that the water pump needed replacement. Currently, the air conditioning and front sensor are still nonfunctional. We recently had the turbo repaired, only for the motor to fail shortly afterward. Now, we are being told that we must pay an additional $5,000 out-of-pocket, as the extended warranty only partially covers this issue. This has been an incredibly frustrating experience, especially as loyal customers who have previously purchased multiple vehicles from your dealership without encountering such problems. This car has been with us for only seven months, and from day one, it has required attention due to issues that should not be present in a recent purchase. I respectfully request that you address these ongoing issues promptly. We expect that the necessary steps will be taken to ensure this vehicle is reliable and safe for my son to drive.

November 25, 2024

Awesome customer service, super friendly and in/out very quick. Definitely recommend.waiting room is nice and clean More

by Laura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Kimball, Steve Cargo
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November 25, 2024

Went in for a brake fluid exchange. They took care of me fast! Great service! More

by ernest-rodriguez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Evans *****
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November 23, 2024

Shaff is an excellent service advisor very tentative and informative. He was detailed oriented while explaining service options available to me. More

by vance.edgar8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaff
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Nov 25, 2024 -

Maxwell Ford responded

Hi, thanks for your praise and kind comments about Shaff. Please don't hesitate to reach out to us if there's anything more we can do!

November 23, 2024

I love the Service Dept here. I’ve been taking my truck here for a couple years because I’m always in and out relatively fast for oil changes or I can take a shuttle from the Deal More

by JD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie W.
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Nov 25, 2024 -

Maxwell Ford responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

November 22, 2024

I brought my vehicle in to Maxwell Ford service. My service advisor was Cindy . She was very professional. She kept me in the loop regarding my vehicle. I came in for for oil change but, since this More

by bdubya36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cindy Beltran 5 stars
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Nov 25, 2024 -

Maxwell Ford responded

Hi, thank you for your kind review; we are happy to pass along your comments to Cindy here at Maxwell Ford! We are always more than happy to assist you if anything else comes up. Take care!

November 22, 2024

Took truck in for oil change, had all recommended services performed including all the extras recommended by the dealer including fuel filters, fuel system valve flush and cleaning, engine and cabin More

by williams.ryan1203
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kyle Lunning
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November 21, 2024

First time getting maintenance all I can say is very Great customer service very helpful and very fast service . More

by Carlos Peña
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cindy Beltran C
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Nov 22, 2024 -

Maxwell Ford responded

Hi Carlos, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

November 21, 2024

I went to the Ford dealership and Jonathan muñoz was very helpful and polite-he was able to do the work needed on my truck in a short time. That was really good for me...thank you More

by Chuy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan muñoz
Report | Print
Nov 22, 2024 -

Maxwell Ford responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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