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Maxwell Ford
Austin, TX
1,660 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,660 reviews
November 23, 2024
I love the Service Dept here. I’ve been taking my truck here for a couple years because I’m always in and out relatively fast for oil changes or I can take a shuttle from the Deal I’ve been taking my truck here for a couple years because I’m always in and out relatively fast for oil changes or I can take a shuttle from the Dealership home if it’s in med of a good service. Jackie has been my Service Advisor and she’s been a blessing with my Raptor which has its issues now and again. I was surprised how inexpensive oil changes are here so I’ve just chosen not to DIY them like most owners I know do. More
by JD
Employees Worked With
Jackie W.
November 22, 2024
I brought my vehicle in to Maxwell Ford service. My service advisor was Cindy . She was very professional. She kept me in the loop regarding my vehicle. I came in for for oil change but, since this My service advisor was Cindy . She was very professional. She kept me in the loop regarding my vehicle. I came in for for oil change but, since this was my first maintenance being done since I bought the vehicle back in June. I was advised that other things needed to be done to bring maintenance current. After being advised of this . I gave approval. I was very satisfied with the additional service and now my jeep is running much smoother. Thank you Cindy. More
by bdubya36
Employees Worked With
Cindy Beltran 5 stars
November 22, 2024
Took truck in for oil change, had all recommended services performed including all the extras recommended by the dealer including fuel filters, fuel system valve flush and cleaning, engine and cabin services performed including all the extras recommended by the dealer including fuel filters, fuel system valve flush and cleaning, engine and cabin filter and brake fluid flush. Upon accelerating while driving off the lot, vehicle immediately transitions to reduced power mode and check engine light comes one. Pull back into dealer, told they will look at it after lunch. 3 days later I’ve not had one update, I have called the service advisor multiple times and keep being told “he’ll send a message to check on it”…no updates, no progress and no communication….terrible. Go to the Coverts where they care about customers. More
by williams.ryan1203
Employees Worked With
Kyle Lunning
November 21, 2024
I went to the Ford dealership and Jonathan muñoz was very helpful and polite-he was able to do the work needed on my truck in a short time. That was really good for me...thank you helpful and polite-he was able to do the work needed on my truck in a short time. That was really good for me...thank you More
by Chuy
Employees Worked With
Jonathan muñoz
November 21, 2024
Great service advisor. Comfortable waiting lounge. Must match quoted services to prices advertised on the dealership’s Menu of Services brochure to provide transparency, Comfortable waiting lounge. Must match quoted services to prices advertised on the dealership’s Menu of Services brochure to provide transparency, enhance customer satisfaction and to avoid the perception of a bait and switch approach to doing business. More
by Ian
Employees Worked With
Shaff Sheikh
November 21, 2024
The service team is professional knowledgeable and friendly Lynne review service record prior to visit and is ready with a smile and history of what has been done and will recommend service but is n friendly Lynne review service record prior to visit and is ready with a smile and history of what has been done and will recommend service but is not pushy! More
by bethp524
Employees Worked With
Lynne Thurmond
