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Max Ford Manhattan - Service Center
Manhattan, KS
37 Reviews
37 Reviews of Max Ford Manhattan - Service Center
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April 23, 2025
We purchased my 2024 Hyundai Palisade Calligraphy in July 2024. After a couple of months it developed a rattle in the back end. Max's service department was extremely understanding and helpful trying to loca 2024. After a couple of months it developed a rattle in the back end. Max's service department was extremely understanding and helpful trying to locate and fix the issue. The first two attempts did not work so when we took it back in for the third time we were told that they would not give it back until it was fixed. They gave us a brand new 2025 Palisade as a loner and ended up having my car for 3 months. They called in engineers from Hyundai to see if they were able to locate the issue. I was not thrilled that it took so long, but Joleane in the service department was so nice, and was constantly sending me updates so that I knew they were continuing to work on it. When I finally got it back, I was even refunded two months worth of payments that I had made to make up for not having my car. This was initiated by the service manager, Troy. Totally unexpected (especially since I was driving a brand new car for a loaner) but completely appreciated. I will most definitely buy another vehicle from them, for the service department alone. I absolutely love my Palisade! More
by colclays
June 28, 2023
Angela has gone above and beyond to help me resolve an issue! She has stayed in touch with me to give me progress updates and has even done research and digging to help make my experience less stressful. issue! She has stayed in touch with me to give me progress updates and has even done research and digging to help make my experience less stressful. It has been a blessing to have her assistance! More
by Morgan
Employees Worked With
August 09, 2022
Service is incompetent. No one knows anything. They just don't care. Two months and still waiting for repairs. No one knows anything. They just don't care. Two months and still waiting for repairs. More
by str8husler
Employees Worked With
Troy, jolene, Matt Haase, Mark Smolikov, Randy Stelter
May 14, 2022
It was an easy experience. They were very nice and made me feel valued and I important. They were very nice and made me feel valued and I important. More
by mama_scout99
Verified CustomerEmployees Worked With
Other Employees :
Matt Haase, Mark Smolikov
April 02, 2022
We were told an hour tops at 3 hours we needed a loaner to leave for a few hours as I had to work for a few hours in the afternoon to leave for a few hours as I had to work for a few hours in the afternoon More
by allforkhloey
Employees Worked With
November 04, 2021
Awesome customer service! Made the process as easy as Awesome customer service! Made the process as easy as possible, Would definitely recommend to friends and family ! Awesome customer service! Made the process as easy as possible, Would definitely recommend to friends and family ! More
by Kari.bravo
Employees Worked With
Matt Haase
August 10, 2021
I went in to have my car repaired….and walked out with a new car🤷♀️🤷♀️. What more can I say…lol. Wasn’t on my “to do” list for that day at all. Now I just need to learn all the features,buttons and c new car🤷♀️🤷♀️. What more can I say…lol. Wasn’t on my “to do” list for that day at all. Now I just need to learn all the features,buttons and controls. More
by jsb953
April 27, 2019
Electric fuse issue I came into the dealership with a issue with my headlights. They went above and beyond to go out of their way to help me. They did not have the part b I came into the dealership with a issue with my headlights. They went above and beyond to go out of their way to help me. They did not have the part but went to their lot to find the piece I needed. Much appreciation on their kind service and willingness to help More
by Robert
Employees Worked With
Jarrod Wege and Troy Woudstra
July 13, 2018
Battery Warranty work on vehicle for battery. Work was done in a timely manner and to standard. I’m very pleased with the experience so far. Warranty work on vehicle for battery. Work was done in a timely manner and to standard. I’m very pleased with the experience so far. More
by THE29BMAN
Employees Worked With
Willie Thomas
