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Maus Nissan of North Tampa - Service Center

Tampa, FL

4.5
689 Reviews

689 Reviews of Maus Nissan of North Tampa - Service Center

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January 16, 2021

The gentleman that I dealt with in the service department on two occasions now was not very nice or helpful. I do not get the feeling that this dealership cares about getting my business. More

by Peanuttawnymoxie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Leo Rizo
Jan 18, 2021 -

Maus Nissan of North Tampa responded

Peanuttawnmoxie thank you for bringing this to our attention. We empower our staff to take care of and attempt to exceed our customers expectations. If you have a couple of minutes and are willing to let our service director know what happened he would be glad to listen. Brandon Cruz bcruz@mausfamilyauto.com or 813.931.6655

Jan 21, 2021 -

Peanuttawnymoxie responded

The first encounter I had with Leo I brought in my coupon print outs and was only able to use two coupons so I CLEARLY stated to him that I wanted the rest of them back when I gave them to him. He did not give them back so I went in and asked for them and he blew it off and said he threw them away. It would be nice for him to consider and really listen to what the customer needs and requests. Second time-I brought my car in to have my in cabin air filter and the engine air filter changed. A few days later I tried to open my trunk and the remote and the dashboard button would not work. I know they go through the glove compartment for the in cabin air filter so I checked the button to make sure it was on-it was. Now I use the trunk often and I know for a fact it was working before I brought the car in for the filter changes. I brought the car back and explained that after I had the work done my trunk was not working. He was not very friendly about telling me that the work they did could not have anything to do with it and that I would have to pay $145 to run a diagnostic on it. He said that if they found that it was something they did they would not charge me and I said how would I know either way. He was not even the one to come and tell me that they would fix it but that I would have to pay the $145 anyways because I signed the paper. They never told me how much that costs to fix and I have no way of knowing for sure what it costs. I have dealt with Ferman Nissan since I bought the car in 2015. They were always very kind, friendly and helpful. When you guys took over I continued to come to your dealership hoping to get the same great service but I feel like I just got taken advantage of. Now I have to find another place to take my car. Thank you for taking the time to listen to my concerns.

January 02, 2021

Everyone was very kind and courteous but I did leave with a feeling that they were trying to make me worry about my current car to convince me to buy a new one. The sales person Bladimir was very kind and he More

by sabilewsounds
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bladimir Leinz
Jan 11, 2021 -

Maus Nissan of North Tampa responded

Thank you so much for your positive and honest feedback. We do apologize for any pressure you felt from our team, as we always strive to make our customers feel comfortable and at-home with us. We're pleased to hear Bladimir provided you with an excellent experience, though, and we appreciate the opportunity to have served you!

December 07, 2020

Speedy, efficient care every time! Good service and friendly service. Would highly recommend the sales department as well as the speedy service department. My next car will still be a Nissan! More

by lili228
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leo Rizo
Dec 11, 2020 -

Maus Nissan of North Tampa responded

We're pleased to see this! Thank you so much for the great review, lili228!

November 28, 2020

The staff was great to deal with and Cruz kept us informed on the progress of the work, even during the holidays. Great job ! Thanks More

by Ja
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2020 -

Maus Nissan of North Tampa responded

We're glad to hear Brandon provided you with an excellent experience! Thank you for taking the time to share this positive feedback!

October 28, 2020

Great communication by Tony. Rene was my driver. He was very respectful & a good conversationalist. Justin gave me a quote for my car while I was there. Always fast, friendly service and great communicat More

by lorajean
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Skelton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rene
Oct 30, 2020 -

Maus Nissan of North Tampa responded

We're pleased to hear this, lorajean! Thank you for taking the time to leave this great feedback!

October 22, 2020

Thank you Maus Nissan for having Leo as a service advisor. During these difficult times, it can be trying to spend a significant amount of money to keep your car running efficiently. Leo exceeded m More

by cycles02
Recommend Dealer
Yes
Employees Worked With
Leo Rizo
Oct 26, 2020 -

Maus Nissan of North Tampa responded

We're so glad to hear Leo took good care of you! Thank you for taking the time to share about your positive Service experience with us. We appreciate the opportunity to serve you!

October 21, 2020

Checking in and out was a breeze. Tony showed concern about items that needed to be addressed and taken care of also got my discount. More

by Hlcardona
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2020 -

Maus Nissan of North Tampa responded

We're please to see this, and we appreciate your business and positive review! Thank you so much.

October 21, 2020

I just want to start of saying that this review is only for the fact it took so long, everyone was friendly and kind. It took 2hrs to get an oil change when there was no line for service. I arrived 40min e More

by Nategomez8
Friendliness
Recommend Dealer
No
Employees Worked With
Leo Rizo
Oct 26, 2020 -

Maus Nissan of North Tampa responded

Thank you so much for your feedback, Nategomez8. We're sorry to hear you experienced an extended wait time during your last service with us, and we hope to provide you with a much quicker experience next time.

October 14, 2020

Great customer service thanks to Leo Rizo and Brandon Cruz. Brought my vehicle in for service and was greeted warmly by these gentlemen. The whole service experience is well executed and fast. Thanks!! More

by Mike23!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leo Rizo
Oct 20, 2020 -

Maus Nissan of North Tampa responded

We're glad to hear Leo, Brandon and our team provided you with an excellent Service experience! Thank you for taking the time to share your positive feedback with us.

October 13, 2020

Ease of scheduling appointment for vehicle service on short notice. Tony was quick and efficient getting my vehicle back to the wife quickly without issues More

by Jsilva3152
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2020 -

Maus Nissan of North Tampa responded

We're pleased to hear this! Thank you for taking the time to share your positive feedback. We look forward to continue serving you in the future!

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