Maus Nissan of Brooksville - Service Center

When they send a inspection report which says stuff that needs to be fixed on your vehicle, it doesn't show in the price that the price is only a labor charge. When I went to check out I was surprised with needs to be fixed on your vehicle, it doesn't show in the price that the price is only a labor charge. When I went to check out I was surprised with additional 120$ of parts. Also the way they clean brakes is unsatisfactory, my brakes smelled and made noise for 2 weeks after service, they've never done that before. As for the staff and speed of service, pretty good. More

All staff at the dealership are fully committed to ensuring that everyone that enters are treated appropriately and with respect to ensure their needs are met. ensuring that everyone that enters are treated appropriately and with respect to ensure their needs are met. More

I gave a rating of 2 because service in regard of timeliness, courtesy and issues with performance after service was OK. Nevertheless, there is an issue of transparency on charges for service. When timeliness, courtesy and issues with performance after service was OK. Nevertheless, there is an issue of transparency on charges for service. When I went in for service a month ago it was identified that I needed to change my rear breaks. As I was short on time and money I decided to postpone for a later date. I had received other discounts for this type of service from New Port Richey and Wesley Chapel Nissan service centers. A week ago I got a an email with similar discount offers for which I decided to make a reservation for service at your facility. I came in left my car for service and left. When my car was ready I went in to pick up and pay. Since I was in a hurry I paid without checking charges and discounts applied. To my surprise when I checked charges I noticed two things that were unexpected. The first was shop supplies fees for almost $40 dollars. This was never mentioned. The second was the promoted 15% discount was never applied. I left a note to the service agent about this and he mention that shop supplies always applies for service and that he was unaware of the 15% discount promotion. For purposes of transparency I would suggest that extra charges should be mentioned to the customer prior to leaving the car for service or when reserving to avoid these types of situations. More

Always friendly, informational , and professional. The wait isnt bad , & they make it comfortable and easygoing while you’re there. The wait isnt bad , & they make it comfortable and easygoing while you’re there. More

The service department's customer service is lacking. They seem unwilling to support their product or work together to find solutions and make a sale. The sales department was disengaged and ill-prepared They seem unwilling to support their product or work together to find solutions and make a sale. The sales department was disengaged and ill-prepared to do business. More

Great experience I was very happy with my service. MAUS Care package was definitely worth it! MAUS Care package was definitely worth it! More

All employees are very friendly, dealership is very clean and free snacks are a nice touch. and free snacks are a nice touch. More

How can a 2023 Nissan Pathfinder with 22000 miles on it need rear brakes already? Sorry but something is definitely wrong. need rear brakes already? Sorry but something is definitely wrong. More

Service here has always been good. Plus, you get a free bonus car wash. Shuttle service is also available. Plus, you get a free bonus car wash. Shuttle service is also available. More

First we would like to say, we will only deal with Mous dealerships and the service department has been very helpful. Also Nick Deligio in sales has been very diligent in meeting our needs. Thank you dealerships and the service department has been very helpful. Also Nick Deligio in sales has been very diligent in meeting our needs. Thank you More