Maus Nissan of Brooksville - Service Center

When they were cleaning the inside someone was wearing a ring and it created a rippled ripping on the steering wheel it’s irritating because I know it wasn’t there before, forgot wiper fluid second time in ring and it created a rippled ripping on the steering wheel it’s irritating because I know it wasn’t there before, forgot wiper fluid second time in a row had to turn around and have them correct it. Took almost 4 hours for an oil change and cleaning even though they started it within 20 minutes of my arrival More

Appointment and service were great! Staff was very pleasant and facility was clean and comfortable! Staff was very pleasant and facility was clean and comfortable! More

Got what I needed done. Service tech did not try to up sell me to unneeded services. Good job Service tech did not try to up sell me to unneeded services. Good job More

Although we are happy with our ‘21 Rogue, we are disappointed that once we drove off the lot, we were “out of sight, out of mind.” We have not received the 2nd fob and are expected to pay $707 for a disappointed that once we drove off the lot, we were “out of sight, out of mind.” We have not received the 2nd fob and are expected to pay $707 for a vent that was broken when we purchased the vehicle (we did not notice it until the next day). This is outrageous and poor customer service. The vent should be replaced free of charge since it was sold to us in that condition. Two fobs are standard with the purchase of every vehicle. We were told the previous owner would be contacted. If he/she can’t be reached or doesn’t have it, one should be provided to us at no cost. I have been a Maus customer for close to 10 years and am disappointed in the lack of allegiance we are experiencing from your Brooksville location. More

Super friendly, patient and understanding of the needs of the customer. I would Highly recommend. the customer. I would Highly recommend. More

Got what I needed done. Service tech did not try to upsell me to un needed services. Good job Service tech did not try to upsell me to un needed services. Good job More

After purchasing my new truck I had a problem with it after four times bringing it back and waiting my time they finally got it fixed. I recently bought it in for service and two days later I had a warni after four times bringing it back and waiting my time they finally got it fixed. I recently bought it in for service and two days later I had a warning light come on. After pulling over and finding the light discrimination it was very vague, After shutting it off and restarting it the light went off. Started driving again and after a few blocks it came on again but the time it had a message for low washer fluid. Makes me wonder what else was not checked and what other fluids mere not topped off. More

Always very efficient and friendly. Love that that try not only service my car but clean it also. Love that that try not only service my car but clean it also. More

Kristian Torres was amazing from start to finish, very accommodating young man, he would come to let me know how things were going, I’m give him a 10 overall. accommodating young man, he would come to let me know how things were going, I’m give him a 10 overall. More

Matthew is always ready to assist, he listens and always recommends what is best for my safety needs. I respect his honesty and care for me and my truck as people not just as “number”. And keeping the sales recommends what is best for my safety needs. I respect his honesty and care for me and my truck as people not just as “number”. And keeping the salesmen away from me!!! If I wanted to sell my truck … I would be in the showroom!!! I am alway in good hands when Matthew assists me! Thank you Matthew!!! 😊🐾🐾 More