Maus Nissan of Brooksville - Service Center

I've been in here before just to see all the new Nissans. Always very helpful and knowledgeable staff. It's just so welcoming. Brought my non nissan in for service. Matt is/was my advisor and right from Always very helpful and knowledgeable staff. It's just so welcoming. Brought my non nissan in for service. Matt is/was my advisor and right from the start, he took the time to listen to my concerns, protect my car, and greeted me with kindness. So far, great dealership, very well worth checking out. More

Service rep Matt was great. Got my vehicle right in. Had three services done Thank you Got my vehicle right in. Had three services done Thank you More

Matt my service advisor is very helpful. He goes above and beyond when I come into service. Also Anthony in the parts department was very helpful and helping me find a grill guard. Plus whoe He goes above and beyond when I come into service. Also Anthony in the parts department was very helpful and helping me find a grill guard. Plus whoever my service team in the back that came in to put on my new bumper and grill guard did a great job. More

our service writer Matt was very professional and informative . wait time was a lil longer then expected informative . wait time was a lil longer then expected More

Thank you for getting me in last minute. I needed a tire replaced and get back in the road. Fortunately we had insurance and walked out two hours later with no charge. I needed a tire replaced and get back in the road. Fortunately we had insurance and walked out two hours later with no charge. More

Matt in services in amazing and great to work with answers any questions I have. answers any questions I have. More

Excellent service, friendly people, they take great care to keep the vehicle clean. Service was very timely. to keep the vehicle clean. Service was very timely. More

The service personnel were courteous and my vehicle was taken into service right away. The wait wasn't long and I was in and out. taken into service right away. The wait wasn't long and I was in and out. More

I like this dealership because it's close to me. Good customer service. Thank you. Good customer service. Thank you. More

I gave a rating of 2 because service in regard of timeliness, courtesy and issues with performance after service was OK. Nevertheless, there is an issue of transparency on charges for service. When timeliness, courtesy and issues with performance after service was OK. Nevertheless, there is an issue of transparency on charges for service. When I went in for service a month ago it was identified that I needed to change my rear breaks. As I was short on time and money I decided to postpone for a later date. I had received other discounts for this type of service from New Port Richey and Wesley Chapel Nissan service centers. A week ago I got a an email with similar discount offers for which I decided to make a reservation for service at your facility. I came in left my car for service and left. When my car was ready I went in to pick up and pay. Since I was in a hurry I paid without checking charges and discounts applied. To my surprise when I checked charges I noticed two things that were unexpected. The first was shop supplies fees for almost $40 dollars. This was never mentioned. The second was the promoted 15% discount was never applied. I left a note to the service agent about this and he mention that shop supplies always applies for service and that he was unaware of the 15% discount promotion. For purposes of transparency I would suggest that extra charges should be mentioned to the customer prior to leaving the car for service or when reserving to avoid these types of situations. More