Maus Acura of North Tampa - Service Center

Great service This dealer is very professional and has great service. Would highly recommend this dealership. They are nice, courteous, clean, and very efficient. O This dealer is very professional and has great service. Would highly recommend this dealership. They are nice, courteous, clean, and very efficient. Over the years, I have found Ferman Acura to be fair and they have exceeded my expectations. More

Fixing the beamer Josh was very helpful and outlined exactly what they would do. I was given a written estimate and a time frame. The work was completed o time and loo Josh was very helpful and outlined exactly what they would do. I was given a written estimate and a time frame. The work was completed o time and looked good. More

Attention to detail with great customer service Robert was the Service man who provided excellent attention to the purpose I brought my MDX in to Ferman. His summary to technicians was on point leav Robert was the Service man who provided excellent attention to the purpose I brought my MDX in to Ferman. His summary to technicians was on point leaving no room for misunderstanding. He was clear with me on timeline for completion of repairs and all future maintenance of the vehicle. Highly recommend Robert and Ferman on Nebraska if interested in honest, timely and professional care. Also, Bill the driver is a wonderful man to talk with; he’s helpful and will make you feel comfortable that you don’t want to get out the huge comfy van. He’s a safe driver also. More

Excellent Everyone was very nice. They made me feel like I was not at a service location. Very nice experience. I will return for my next service. Everyone was very nice. They made me feel like I was not at a service location. Very nice experience. I will return for my next service. More

Always Great Service The service department attendants always provide great service. They sometimes go above and beyond what I expect and are always friendly. I would defi The service department attendants always provide great service. They sometimes go above and beyond what I expect and are always friendly. I would definitely recommend to others. More

Moore's car My car was ready early! I was kept informed of the repair progress. They even arranged for my rental car return. Thank you for the help. My car was ready early! I was kept informed of the repair progress. They even arranged for my rental car return. Thank you for the help. More

Great service Everyone I dealt with was very helpful and professional answered all questions and kept me informed through out the whole process. Verry satisfied wit Everyone I dealt with was very helpful and professional answered all questions and kept me informed through out the whole process. Verry satisfied with the service More

Oil change Great customer service. Nice and comfortable waiting area. Michael was very easy to work with and all of the staff are pleasant and very friendly. Great customer service. Nice and comfortable waiting area. Michael was very easy to work with and all of the staff are pleasant and very friendly. More

Worst customer service The vehicle we dropped off for service with Mike on 6/1/18 and picked up on 7/17/18. We were told that we had to wait until a vehicle was traded in or The vehicle we dropped off for service with Mike on 6/1/18 and picked up on 7/17/18. We were told that we had to wait until a vehicle was traded in or a customer brought one in that was similar to ours so that we could use the computer in it to help diagnose our car. After receiveng said computer, which we were never notified of, the next claim was that there was something wrong with the valves. The advisor never called with updates. We had to call numerous times in order to get his attention. After calling acura customer service, in less than 48 hours our vehicle was miraculously diagnosed and repaired. The advisor claimed that our vehicle was misfiring because of bad gas. We can't understand how it took 47 days to figure that out. More

Service review I have gone to this service advisor multiple times for the same battery drainage issue in my vehicle. Instead of looking for the underlying reason why I have gone to this service advisor multiple times for the same battery drainage issue in my vehicle. Instead of looking for the underlying reason why the battery continues to drain every 3 months. They just change the battery and send me in my way I return approx. Every 3 months because the battery dies. Each time the advisor doesnt seem to remember the 3 past times I have been there complaining of the issue. I have to explain the situation everytime. He always seems to have a quick response to my complaints on the vechile. Great service providers I probably just wont go to Todd again. He does not explain anything on the invoice or inspection paperwork. Mike and Ed in service were very professional toward me. More