Maus Acura of North Tampa - Service Center

Treats me like family I’m always treated like family at Ferman. I never want to go anywhere else for service or new car sales. They seem more interested customer satisfacti I’m always treated like family at Ferman. I never want to go anywhere else for service or new car sales. They seem more interested customer satisfaction than any other company in town. More

Much disappointment For the past week or so I have been getting text messages or voicemails from the dealership informing me that my car is “going to paint”. Yesterday at For the past week or so I have been getting text messages or voicemails from the dealership informing me that my car is “going to paint”. Yesterday at approximately 3:30 PM I was informed that not only is my car complete and must be picked up by 6 PM but it is also the last day of my car rental agreement. Thanks for the heads up! The dealership is about an hour and a half away from where I live. I explain to the person on the other end of the phone that I would not be able to pick it up by the end of the day because of the distance and the only thing that she told me was that I would have to incur extra fees on my rental. I find it very disappointing and very suspicious that my car seemed like it was in “paint“ forever. And then conveniently on the last day in the last hours of my rental agreement expiring my car with conveniently ready! There was no time for me to prepare to travel that distance to get my car due to the fact that I own my own business and I cannot just walk away from it without any notice. I find it to be very unfair that this dealership absorbed All of my rental time pretending to fix my car. And now by the time I clear my work schedule and get to the dealership to pick up my car I may over hundreds of dollars extra purely due to the air responsibility of the scheduling system at the dealership and the lack of communication informing me that my car may be ready in the next day or two so prepare to pick it up. More

Oil change service Service was okay. Pretty much what should be expected. Disappointed that they were recommending additional services not needed at this time. Here are Service was okay. Pretty much what should be expected. Disappointed that they were recommending additional services not needed at this time. Here are some extra unneeded words to make the minimum required by this stupid survey. I won’t do another survey on this site if they insist on more words than what I think I want to say. Is this long enough now? More

TLX Tire Replacement Great service as always.. Always a pleasure to bring my Acura for service. This is my second Acura and I only use this dealer for service. Great service as always.. Always a pleasure to bring my Acura for service. This is my second Acura and I only use this dealer for service. More

Courteous, professional, knowledgeable advisor Robert is efficient, courteous and a complete professional. Makes any maintenance appt easy.Also educates customer on any upcoming maintenance and the Robert is efficient, courteous and a complete professional. Makes any maintenance appt easy.Also educates customer on any upcoming maintenance and their importance. A pleasure to deal with. More

My service experience I always receive prompt first class attention when I bring my ZDX in for service. The servicemen are honest and never try to encourage unnecessary se I always receive prompt first class attention when I bring my ZDX in for service. The servicemen are honest and never try to encourage unnecessary service. More

Service Going on a long road trip wanted to make sure my car what up for the trip and had my RDX checked out and was advised she is ready to go. The wait was Going on a long road trip wanted to make sure my car what up for the trip and had my RDX checked out and was advised she is ready to go. The wait was short, the customer waiting area was comfortable,clean. Enjoyed the coffee and fresh pastries. Best the best part. Only paid $98.00. She only needed wiper blades and a filter. More

Quick service and problem was resolved Every time I bring my car in for service here I get really good customer service, fast service and love they clean my car. Always a good experience. Every time I bring my car in for service here I get really good customer service, fast service and love they clean my car. Always a good experience. More

Excellent Every time I have to visit the service center, it Is as if I am not at the mechanic. The service is awesome and the waiting area is very comfortable Every time I have to visit the service center, it Is as if I am not at the mechanic. The service is awesome and the waiting area is very comfortable and accommodating. I have run meetings from the waiting area private rooms. Plus the coffee and other goodies are great. More

Steering making moaning noises Everyone i talked to really listened to my description of the problem - gave me an idea of what they thought it might be. I was told what the problem Everyone i talked to really listened to my description of the problem - gave me an idea of what they thought it might be. I was told what the problem was, what the cost would be, how long it would take. Immediately offered loaner car & i was on my way home. Everyone was friendly, knowledgeable & efficient. After phone call that service was sll done, I returned the loaner & got my car back. Havent heard that noise! More