Maus Acura of North Tampa - Service Center

Very satisfied Thank you for honoring my warranty. I would have loved to have received a spare FOB with my purchase for backup but was unable to come to any agreemen Thank you for honoring my warranty. I would have loved to have received a spare FOB with my purchase for backup but was unable to come to any agreement on that More

outstanding service My experience with my service was outstanding. I just don't give an excellent or outstanding rating if the service received did not warranted. Again, My experience with my service was outstanding. I just don't give an excellent or outstanding rating if the service received did not warranted. Again, the service was outstanding. More

Service repair The service was excellent and Michael Stevens was very helpful with my service requirement. I have been a customer for nearly four years and the the s The service was excellent and Michael Stevens was very helpful with my service requirement. I have been a customer for nearly four years and the the service has always been great. The waiting area was was very good. More

B1 Maintence I was greeted by a friendly service manager right away. They changed my oil, rotated my tires and washed my car in a very timely and professional man I was greeted by a friendly service manager right away. They changed my oil, rotated my tires and washed my car in a very timely and professional manner. More

Continuing EXCELLENCE in Service Having taken in both my Acura vehicles this past week, both Service Advisors gave us impeccable service. First, Todd ordered a warrantied part quickl Having taken in both my Acura vehicles this past week, both Service Advisors gave us impeccable service. First, Todd ordered a warrantied part quickly so that the AC on our TLX could run properly while putting us in a very nice loaner vehicle considering it was the weekend. Thank you!! Secondly, Robert in an emergency fit me as I had issues with the battery/Bluetooth on my TSX. He exceeded my expectations by disconnecting the Bluetooth for NO CHARGE and replacing my warrantied battery when it wouldn’t start. All of which was done promptly and with complete professionalism. Once again, Kudos!! I am happy to own 2 vehicles purchased at Ferman and even happier to say that ALL of my service needs have been taken of at Ferman as well! I HIGHLY RECOMMEND THE FERMAN TEAM!! We’ll be visiting Austin soon for our 2019 RDX. More

Flat tire Service did a great job replacing my tire with little notice. car was towed in the morning and service was completed in 4 hours. Only thing that wou Service did a great job replacing my tire with little notice. car was towed in the morning and service was completed in 4 hours. Only thing that would have been better was if a car loaner was offered or courtesy van was able to pick me up despite me working 30 minutes away. More

Superior I was total blown away how everything came together. From drop my vehicle off to picking it up when it was ready. Great team at the Bodyshop. Dan is a I was total blown away how everything came together. From drop my vehicle off to picking it up when it was ready. Great team at the Bodyshop. Dan is a great asset to the Ferman organization. More

Very incomplete work The people were very nice. The job was only supposed to take a little over a week and it was almost three weeks before I got my car back. They calle The people were very nice. The job was only supposed to take a little over a week and it was almost three weeks before I got my car back. They called me once to pick it up but I don’t think anyone bothered to do a quality check. The car was not repaired properly. Then they took the car back to fix what was not fixed the first time. So they called the second time and more incomplete things were found. So they took the truck back again. Wasn’t until the third time it was right. Need someone to really look over trucks before they call customers. Also, noticed the parts they used were not always new. More

On time and great service tech. very clean dealership with good snacks and soft drinks all free to customers. I love the popcorn. I always bring my cars to Ferman Acura. very clean dealership with good snacks and soft drinks all free to customers. I love the popcorn. I always bring my cars to Ferman Acura. More

1st class service!! You can count on Ferman Acura! Great service with a loaner car! Never pressed to buy more than my car really needs.! Ferman is the reason I continue to drive Acuras. Great service with a loaner car! Never pressed to buy more than my car really needs.! Ferman is the reason I continue to drive Acuras. More