Maus Acura of North Tampa - Service Center

Quick service done right! I arrived early and was taken right away. I was out of there before my actually appointment time. All service professionals I have seen in the past I arrived early and was taken right away. I was out of there before my actually appointment time. All service professionals I have seen in the past have had excellent communication and never tried to push unnecessary services on me. More

Above and beyond! I purchased a used car from Ferman, and at the time there was some minor damage to the driver's seat. We tried detailing out the "touch up" that a pr I purchased a used car from Ferman, and at the time there was some minor damage to the driver's seat. We tried detailing out the "touch up" that a previous driver had done, but it wasn't effective. I went in for an oil change and asked them to have their interior touch up person look at it and tell me what it would cost to repair or replace the seat. When they returned the car to me after my service they had actually already stained the seat to match the factor finish...at no charge. That's great service, especially when they knew I was willing to pay for the repair. Thank you! More

Great Experience! Mike was very courteous and nice He made my experience painless and timeless so u still have plenty of time to shop and not wasting it in the servic Mike was very courteous and nice He made my experience painless and timeless so u still have plenty of time to shop and not wasting it in the service Lounge Ask for Mike when u need to service ur Acura 😍 More

Great Service Timely, professional service from Michael, maintenance team, and the rest of the Ferman Acura team in Tampa. We have 10 years working with this deale Timely, professional service from Michael, maintenance team, and the rest of the Ferman Acura team in Tampa. We have 10 years working with this dealership. More

Quick, Efficient Service I came in for an oil change and tire rotation. I was was greeted at the drive thru lane and connected with Michael, my service advisor. He said it w I came in for an oil change and tire rotation. I was was greeted at the drive thru lane and connected with Michael, my service advisor. He said it would take about an hour to hour and 15 mins. I was in and out in less than an hour. Very pleased. More

Acura Customers Beware! I do not trust any dealership that ignores Acura/Honda recommendations and procedures. Ferman Acura performs power flushes on the transmission wi I do not trust any dealership that ignores Acura/Honda recommendations and procedures. Ferman Acura performs power flushes on the transmission with BG fluids and BG additives with a BG machine. Acura and Honda are clear: only OEM fluid is to be used and additives are never to be used. In addition, Acura/Honda strongly warns in Service Bulletins that power flushes are not to be performed, as they can cause more harm than good. Ferman Acura (and Crown) are more interested in selling non-approved services that Acura and Honda specifically say not to do.....and they do this to upsell customers, and in doing so, they void warranties and can potentially cause problems due to the non-OEM service. It should not be so hard to get an Acura dealer to perform the manufacturer’s recommended service (a 1x Drain/Fill....not a flush, and never third party fluids and additives). I take great care of my vehicle and follow maintenance to the letter. I only wish area dealerships like Ferman (and Crown) did the same. This is why I travel to Gettel Acura in Sarasota. I can trust Gettel to get the job done, right! Ferman and Crown will never see this customer in their service department again. More

Excellent service as usual quick turnaround for changing my battery within an hour and that was without an appointment. I have been a satisfied customer for 15 service as usual quick turnaround for changing my battery within an hour and that was without an appointment. I have been a satisfied customer for 15 years More

56,000 Service Prompt, professional, and friendly. Everything checked out fine with my vehicle and the service was excellent. I’ve never had a negative visit to thi Prompt, professional, and friendly. Everything checked out fine with my vehicle and the service was excellent. I’ve never had a negative visit to this facility. The waiting area is nice and accommodating. The service was done in just an hour and they took me right on time. More

Software update; trim fix Update to transmission issue with 2016 MDX seems slightly improved, but still a little quirky from 2nd to 4th. We purchased the vehicle just over a we Update to transmission issue with 2016 MDX seems slightly improved, but still a little quirky from 2nd to 4th. We purchased the vehicle just over a week ago and had an issue with bent trim that sales said they would fix. Scheduled for service and they said it wasn’t covered under bumper to bumper and it would be $200. Service was great; annoyed that sales said they would fix it and didn’t More

Robert is the man Woke up with check engine light and car in limp mode. Initially took to dealership but no availability so took to Pep boys. Had to return to Pep boys Woke up with check engine light and car in limp mode. Initially took to dealership but no availability so took to Pep boys. Had to return to Pep boys 3 other times for same issue. 4th time they were able to take to Robert and he serviced the vehicle the same day. Very helpful and ran diagnostics/fixed the problem same day. No charge. Car running well at this time. Thanks! More