Maus Acura of North Tampa - Service Center

Customer Service in Collision It was a pleasure having Mr Moonie and Miss Sandy to assist me when my car was getting repaired. They explained everything thoroughly and I was very s It was a pleasure having Mr Moonie and Miss Sandy to assist me when my car was getting repaired. They explained everything thoroughly and I was very surprised how quickly the repair was done. Miss Sandy even told me how to go about cleaning the bugs and sap off my car. I must give two thumbs up for the detail team. My car looks BRAND SPANKIN NEW! This was my 3rd or 4th Nissan experience and my only disappointment was that I could not get my oil changed after my car was repaired, but that's a small thing. Keep up the good work Nissan. I am proud to be a Nissan owner. Hello to Larry in service. 😀 More

Exceptional customer service The entire process was extremely smooth. Everyone was so concerned over how I was doing and kept me informed every step of the way as far as progress The entire process was extremely smooth. Everyone was so concerned over how I was doing and kept me informed every step of the way as far as progress with my vehicle. Could not ask for better customer service and care. Thank you! More

Service Department Review As usual, Mr. Robert Walker (service advisor) treated me with kindness and respect. I appreciate the time he takes to explain the services needed for As usual, Mr. Robert Walker (service advisor) treated me with kindness and respect. I appreciate the time he takes to explain the services needed for my RDX and to answer any questions that I have. Due to the professionalism of Mr. Walker, my trust in the service technicians, and the positive reputation of Acura, I return to Ferman Acura again and again for maintenance of my vehicle (which, at almost six year old, runs as well as the day I bought it). More

Service for my Acura MDX Robert is always so helpful to carefully explain services and recommendations. We value his assistance and appreciate his customer service. We won’t g Robert is always so helpful to carefully explain services and recommendations. We value his assistance and appreciate his customer service. We won’t go anywhere else. More

Excellent customer service After being scheduled incorrectly; I was not a happy customer on a Saturday morning. Michael Stevens took the time to help me. Even though he couldn’t After being scheduled incorrectly; I was not a happy customer on a Saturday morning. Michael Stevens took the time to help me. Even though he couldn’t fix the problem that day; he made arrangements that week for resolution. He went above and beyond to help me. I have a new RDX with crackling speakers. I was booked for evaluation and the specialist was off that day. Michael Stevens arranged for me to come later that week and drop off my car. He had a loaner vehicle waiting for me. He text me updates during the repair. Michael made me feel like an individual and not just another customer. He made the pickup seem less. He gets an A+++ in service recovery! I left happy and with no crackling speakers. More

Fast and professional The systems were down but the service was still fast and excellent. The rep did not suggest any unnecessary service options and went over with details The systems were down but the service was still fast and excellent. The rep did not suggest any unnecessary service options and went over with details, all the service items that were to be done. More