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Maus Acura of North Tampa - Service Center

Tampa, FL

4.8
735 Reviews

735 Reviews of Maus Acura of North Tampa - Service Center

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September 25, 2020

Chris was a great advisor. Very friendly and professional. He was communicated and explained what was being done to my car every step of the way. He was very knowledgeable and I highly recommen More

by Maylun80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Tranberg
Sep 28, 2020 -

Maus Acura of North Tampa responded

We're so glad to hear Chris provided you with an excellent service experience! Thank you for taking the time to share this positive feedback!

September 18, 2020

Great customer service by my service advisor- Christopher. Explains everything in detail and is always considerate of the customers time. He gets to know his customer and is responsive and timely More

by Cristina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Tranberg
Sep 22, 2020 -

Maus Acura of North Tampa responded

We're so glad to hear Christopher has provided you with excellent service! Thank you for taking the time to share this positive feedback, and for allowing us the opportunity to serve you.

September 09, 2020

Chris Tranberg is excellent. Said service would take an hour and he was correct. Cost estimate was perfect. Very satisfied and will continue to use More

by Pops #1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Tranberg
Sep 15, 2020 -

Maus Acura of North Tampa responded

Thank you so much for the positive feedback, and allowing us the opportunity to serve you! We're glad to hear you had a great experience with our service department, and look forward to continuing to serve you in the future!

August 22, 2020

Not happy Overpriced and service girl rude Put words in my mouth saying I said to put part in Said only if fixed problem unhappy More

by Michaelaquilia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Vinny Brown, Savanna Bollinger
Aug 31, 2020 -

Maus Acura of North Tampa responded

Dear customer, we're very sorry to see this and would appreciate the opportunity to learn more about your experience with us if you could please call to speak with our Service Director at your convenience: (813) 535-6287. Thank you so much.

August 15, 2020

Great people, questionable inspection and left my center console stained. Had a brand new rear differential drain plug disappear from my vehicle... checked everything once I got home and documented with pho More

by Gil
Recommend Dealer
Yes
Employees Worked With
Chris Tranberg
Aug 21, 2020 -

Maus Acura of North Tampa responded

Dear customer, we're so sorry to hear this and would appreciate the opportunity to reach out to you to learn more and redeem this situation. Unfortunately, we do not know your name or contact information based on this review. Please call and ask to speak with our General Manager, Albert at your earliest convenience: (813) 535-6287. Thank you so much.

July 31, 2020

Great experience, Savanna was a pleasure to work with, she set me up with a loaner while my TLX was being serviced. Service was prompt and car was ready when they did it would be More

by nmarino1919
Recommend Dealer
Yes
Employees Worked With
Savanna Bollinger
Jul 31, 2020 -

Maus Acura of North Tampa responded

We're happy to hear Savanna took good care of you! Thank you for taking the time to share this positive review. We greatly appreciate it!

July 31, 2020

Savanna is always a pleasure to work with. She is very attentive and took care of me promptly and professionally. Very good service! I will be returning for sure! More

by cherie88
Recommend Dealer
Yes
Employees Worked With
Savanna Bollinger
Aug 10, 2020 -

Maus Acura of North Tampa responded

We're so happy to hear Savannah's taken great care of you! Thank you for taking the time to share this positive review. We appreciate the kind words and look forward to continuing to serve you.

July 12, 2020

Went in for a flat tire and out with four new tires and some maintenance work. Very professional and friendly staff. Only disappointment is the check engine light being on while I was driving off the deale More

by FW2020
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Walker
Jul 22, 2020 -

Maus Acura of North Tampa responded

Thank you for the positive review! We apologize for the missed last step, causing your check engine light to be on - thank you for sharing that feedback with us. We're glad to hear that overall you had a great experience with us, and look forward to providing you with a 5-star service experience next time. Thank you again.

July 11, 2020

.I took my car in for Oil change, tire rotation and wheel alignment received awesome service as always. Will continue to go there for my TLX. More

by Spracilio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Tranberg
Jul 22, 2020 -

Maus Acura of North Tampa responded

We're glad to hear this! Thank you for taking the time to share about your positive Service experience with us. We look forward to continuing to serve you.

June 27, 2020

Robert who is the car advisor for my appointment provided an outstanding customer service. The parts for fuel pump recall was not available and Robert made an arrangement when parts arrived. Hats off to Robe More

by livy
Recommend Dealer
Yes
Employees Worked With
Robert
Jun 29, 2020 -

Maus Acura of North Tampa responded

Thank you for sharing Livy, we appreciate your business and thanks for recognizing Robert.

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