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Maus Acura of North Tampa - Service Center

Tampa, FL

4.8
735 Reviews

735 Reviews of Maus Acura of North Tampa - Service Center

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November 16, 2020

Reliable dealership with courteous and helpful employees . Very convenient location also . Greeted right away in service and I was given a thorough estimate . Job done well More

by Alltrue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edwin, Chris Tranberg
Nov 24, 2020 -

Maus Acura of North Tampa responded

We're so pleased to hear this. Thank you for taking the time to share your positive feedback! We're glad our team provided you with a 5-star experience, and we hope to serve you again in the future!

November 05, 2020

Acura recalled a part in the airbag. They had to order it but it came in within a couple of days. I only had to wait 30 minutes for them to install it & then I was on my way. Thanks Maus for quick, very frie More

by Librooks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2020 -

Maus Acura of North Tampa responded

We're glad to hear this! Thank you for sharing your positive feedback with us!

October 31, 2020

Great service robert did great job handling my issues very pleased my car is back to great condition runs great looks great headlights back to original condition thanks More

by Savage.milton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2020 -

Maus Acura of North Tampa responded

Thank you so much - we're pleased to see this!

October 31, 2020

After a reoccurring problem on my vehicle, the service department thoroughly took care of the repair without further cost or trouble. They provided a loaner and kept my car until the job was done correctl More

by jsbrooks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2020 -

Maus Acura of North Tampa responded

We're glad to hear this, and we appreciate your positive review! Thank you for allowing us the opportunity to serve you!

October 29, 2020

Michelle contacted me during a Service recall visit for an appraisal on my vehicle. Her initiative was commendable and she introduced me to Alex Fajardo to complete the appraisal. Michelle demonstrated cus More

by jlseymore58
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Other Employees : Isaiah
Oct 30, 2020 -

Maus Acura of North Tampa responded

Thank you so much, jlseymore58! We're glad to hear Michelle and our team provided you with a great experience during your last Service visit with us. We appreciate your positive feedback, and we look forward to continuing to serve you in the future.

October 27, 2020

Isaiah Jones the service advisor I believe is Is the only person in the whole place who cared about me and my issue and seen how I was being screwed over and actually tried to help me and kept his word with More

by Miss S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service advisor Isaiah Jones
Oct 30, 2020 -

Maus Acura of North Tampa responded

Miss S, we're so sorry to hear of your disappointment. Thank you for sharing your honest feedback. We're glad to hear Isaiah provided you with care and excellent customer service -- this should be what you can expect to receive from each of our team members, and we apologize that you did not. Thank you again for letting us know about your recent experience with us. We will review this internally, and we hope to provide you with a truly overall 5-star experience next time.

October 13, 2020

Staff are very friendly, Robert Walker is so helpful and very professional, he explains the importance of why it is necessary to get the recommended service needs to be done . More

by Bryan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2020 -

Maus Acura of North Tampa responded

Thank you so much for the positive feedback! We're pleased to hear this and we look forward to continuing to serve you!

October 08, 2020

Very satisfied and happy to worked with these friends. Ilan walked me through everything I needed for the new car, and Lily helped me to finance my payments. More

by Hung Tran
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ilan, Lily Do
Oct 08, 2020 -

Maus Acura of North Tampa responded

Congratulations on your new vehicle, Hung! We're so glad to hear our team provided you with an excellent car-buying experience, and we appreciate the positive feedback. Thank you for allowing us the opportunity to earn your business; we look forward to continuing to serve you! Enjoy your new vehicle and welcome to the Maus Family!

September 30, 2020

Great service from Maus Accura of Tampa...From getting an appointment to giving me back a beautiful clean vehicle... it was done Perfectly...iSavannah my advisor was top notch... a d made everything easy... More

by anne_lennox
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Savanna Bollinger
Oct 02, 2020 -

Maus Acura of North Tampa responded

We're so pleased to hear this, Anne! Thank you so much for the great feedback, and for allowing us the opportunity to earn your business. We're glad to hear Savannah and our team provided you with an excellent Service experience!

September 26, 2020

Everyone was nice and courteous. I was having my 2020 MDX 10,000 service. I mentioned the tires were low and was told a 49 point check would cover it. I left after service driving back towards St.Petersbur More

by Wally
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Savanna Bollinger
Sep 28, 2020 -

Maus Acura of North Tampa responded

Thank you so much for the honest feedback, and opportunity to make things right, Wally. We appreciate your business and positive review, and we look forward to continuing to serve you with a 5-star experience next time!

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