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Maus Acura of North Tampa - Service Center

Tampa, FL

4.8
734 Reviews

734 Reviews of Maus Acura of North Tampa - Service Center

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April 26, 2021

Took my car in for its first service. Staff was friendly, courteous and professional. Was out of there in about 35 minutes. Very nice experience. More

by Makeucrzy
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Isiah Jones
Apr 27, 2021 -

Maus Acura of North Tampa responded

Thank you for sharing this great review and recognizing our staff! We really appreciate the feedback from our customers and happy that you were taken care quickly.

April 26, 2021

Excellent service. Isaiah was very courteous and thoughtful. He helped find my best coupon and resolved a problem through my warranty. Kept me informed on status of repair. More

by Caf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isiah Jones
Apr 27, 2021 -

Maus Acura of North Tampa responded

Thank you for sharing this great review and recognizing Isaiah! We really appreciate the feedback from our customers.

April 04, 2021

Great dealership as I’ve had the pleasure using sales and service. Professional, Caring and know how to make the positive. I have never left Maus Acura unhappy More

by Monique
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lee Houston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Rodriguez
Apr 13, 2021 -

Maus Acura of North Tampa responded

Monique thanks for the business and the online review! Please let us know when we can assist you again! Albert White, General Manager 813.931.6290 or awhite@mausfamilyauto.com

March 03, 2021

Maus Acura Service Department is honest and considerate. They are thorough with my vehicle and respond to questions quickly. Special shout out to Tony W.! More

by Happy Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2021 -

Maus Acura of North Tampa responded

Happy Customer thanks for the online review! Tony appreciates the kind words!

March 03, 2021

I have driven an Acura for many many years. This Acura location has been my go to dealer as well. However since an ownership change I am not happy with the service. On 2/27/2021 I took my MDX in for a More

by wmstreator
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Isiah Jones
Mar 06, 2021 -

Maus Acura of North Tampa responded

wmstreator thanks for bringing this situation to our attention. Jim Smith our service director is reviewing the service ticket to see what was suggested. Our goal is not to sell services that are not needed but recommend services that are. With that said feel free to contact Jim Smith at jsmith@mausfamilyauto.com or 813.931.6290

Mar 06, 2021 -

wmstreator responded

It was not suggested. It came to me in a text message will waiting for my vehicle to be serviced. It big red letters it said the battery needed immediate attention. It even says this on the Multi Inspection Form. When I asked to see the battery I was taken in to the shop and the tech told me it would be too hard for me to see. I went to another Acura dealer and they were able to show me the battery and terminals with no problem. I also checked my past service records of Ferman Acura and the other Acura dealer and neither had this on their form, so it must be something your dealership added in order to sell a cleaning kit.

February 18, 2021

Got my schedule maintenance service. Waiting time reasonable, waiting area clean and comfortable. My advisor Antonio White was great, friendly and very understanding with my concerns. More

by Taylorsofia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2021 -

Maus Acura of North Tampa responded

Thank you so much for taking the time to say such nice things about your experience with our service department. Your 5 Star Review is much appreciated!

Feb 22, 2021 -

Taylorsofia responded

You are more than welcome ;)

February 10, 2021

Warm and welcoming to customers. Nice waiting area.Only wish labor and parts prices could be less expensive. Love the loaner car programm, very convenient. More

by Bubbles1261
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Tranberg
Feb 12, 2021 -

Maus Acura of North Tampa responded

Thank you so much for your kind and positive review!

February 09, 2021

I received great service. I was seen quickly and was given a loaner vehicle. I would rate this dealer overall with 5 stars, but the service was pricey. More

by FF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2021 -

Maus Acura of North Tampa responded

Thank you so much for your business and positive review!

January 29, 2021

Quick and courteous. I want to thank Tony for keeping me informed and delivery my service in a timely fashion. I will be back for future maintenance on my vehicle. More

by Bill Scott
Customer Service
Price
Recommend Dealer
Yes
Employees Worked With
Tony White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2021 -

Maus Acura of North Tampa responded

We truly appreciate the 5 Star Review Bill!

January 29, 2021

Just took my 2020 RDX for A1 service and we were very pleased with our service. Our service advisor Robert Walker was eager to show us the complimentary services Maus offered while we waited for our serv More

by Charp,klc10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Zaffino
Jan 31, 2021 -

Maus Acura of North Tampa responded

Thank you for the 5 Star Review! We appreciate you taking the time to let others know about your experience with our team.

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