Maus Acura of North Tampa - Service Center

Service is beyond Horrible… I took my 2009 Acura in for an oil change. Their “inspection” produced a repair estimate of $13,405 many of the recommendations requiring immediate attention. Almost all of the an oil change. Their “inspection” produced a repair estimate of $13,405 many of the recommendations requiring immediate attention. Almost all of the required fluid exchanges had already been done. I was told that my front struts were leaking and needed to be replaced ($1,787.14) The service manager showed an inconclusive picture to support the leak. I told him I had replaced them myself within the last 2 yrs. He seemed surprised when I told him to show me the leaks. I was told that my front lower control arms had cracked bushings and required immediate replacement at a cost of $4,570.47. Again, I requested that he show me as I had replaced them myself less than a year ago. When my car was put back on the lift, I was told that neither the front or rear struts were leaking, it was recommended due to the mileage. The bushings on the control arms were not cracked but possibly had small cuts on them. The bottom line is the technician and service manager made in my opinion, a blatant attempt to charge me for a slew of unnecessary work. So maybe my wiper blades could be replaced and yes, my hood struts were shot and would not hold up my hood. Since I keep a prop rod in my trunk, paying $408.36 was a ridiculous suggestion. After refusing all of their ludicrous recommendations, I paid for my oil change and left. About three hours later, I opened my trunk to put groceries in and was greeted by three LIVE MICE. I emptied the trunk and put two glue traps in over night. That next morning, I found FIVE mice in my trunk. I have owned the car for 14 yrs and have never had mice in my car nor have I ever had them in my house. Coincidence… not likely. In my opinion, the service department should not be allowed to be in business. They are completely dishonest and vindictive. This is just one of the reasons people hate car dealers. I will never take my car to MAUS Acura for any reason. Likewise I will take my new car business elsewhere. They are pathetic. They got a one star because I could not post a review without a rating. More

Brought my MDX in and Leo was amazing. He took the time to understand the issue and proceeded with different options based on availability. Once again, this is the second time we have be He took the time to understand the issue and proceeded with different options based on availability. Once again, this is the second time we have been in this office for different reasons and Leo and his director made all the difference in the world. Because of leo, we are gaining trust back to the dealers Great Job Leo More

Excellent service advisor with great communication and customer service skills. Very friendly. Helpful and knowledgeable. customer service skills. Very friendly. Helpful and knowledgeable. More

The rep was very knowledgeable and easy to work with. She made the experience great. She made the experience great. More

Acura is always accommodating to fit my busy schedule. I appreciate this so very much! I appreciate this so very much! More

After my car was towed into the dealership, Leo managed to get back to me before the end of the day with information on the vehicle's status. And the next day, when I called for further info, Stephon also to get back to me before the end of the day with information on the vehicle's status. And the next day, when I called for further info, Stephon also managed to assist me in a timely manner. Thank you! More

I was provided excellent service by my Service Advisor Anthony Falco. He takes great care of me any time I am there. Anthony Falco. He takes great care of me any time I am there. More

Friendly personable service. Comfortable waiting area. Knowledgeable advisors. Speedy checkout process tailored to the customer Comfortable waiting area. Knowledgeable advisors. Speedy checkout process tailored to the customer More

Antonio was very professional and attentive to our needs. Service was awesome, fast and very pleased with the results. Service was awesome, fast and very pleased with the results. More

Maus Acura—I've found the dealership and its staff to be customer-friendly, polite, and attentive. customer-friendly, polite, and attentive. More