Mauer Chevrolet

Worst experience ever. I buy a new truck every 3-5 years and only went here because they had what I wanted and refused to do a dealer trade with my normal dealer: that should have been my first clue. Truck and only went here because they had what I wanted and refused to do a dealer trade with my normal dealer: that should have been my first clue. Truck wasn't ready though I was assured it would be and had an appointment weeks in advance. Finance person was rude and continually bashed the dealer I normally go to. Factory heavy duty floor mats were supposed to be included; they didn't believe me and challenged me about it--even going to the sticker to look at how it was equipped, which included floor mats. They then had to order because the mats were not in the truck. I purchased a tonneau cover, which was incorrectly installed and it covered the "handle" that Chevs have so you can grip and step up into truck. Sales person made me sign 25% restocking fee for cover before I was able to see cover, which is deceitful. When I wanted to return the cover the sales manager Brandon said "I don't have to do this for you." Really? (Ultimately, he did take it back, but it was only because of my persistence). Salesman (also Brandon) promised me a Mauer cap-even sent me a text with a link to pick one out. 7 mo later, no cap. At this point, even if I had received it, I would not wear it and give this place any free advertising. More

I got an oil change. Quick service and all the staff was very friendly, from the guy who took my car in to the cashier. very friendly, from the guy who took my car in to the cashier. More

Enjoyed the experience of searching for a car. A friendly greeting at the door and we worked with a knowledgeable and helpful salesman. Did not enjoy the experience with the financing and reviewing of additi greeting at the door and we worked with a knowledgeable and helpful salesman. Did not enjoy the experience with the financing and reviewing of additional options for the car. If the manufactured product is done well I see little point in additional”guarantees “. More

Great service provided, I am very happy I chose Mauer Chevrolet! Very friendly and knowledgeable staff, it was a pleasant experience, and I will be back! Chevrolet! Very friendly and knowledgeable staff, it was a pleasant experience, and I will be back! More

I recently made an online appointment for maintenance. The online experience was quick and user friendly. I arrived and had no wait time. The employees are friendly and very helpful explaining maintenance The online experience was quick and user friendly. I arrived and had no wait time. The employees are friendly and very helpful explaining maintenance being done. I waited in a nice clean area until the work was complete. When I got my vehicle back it was washed and ready to go. Great experience and highly recommended More

Top Notch Bodyshop Wow what an excellent body shop at Inver Grove Collision! This was truly a top notch experience, Tony gave me an est, dealt with my insurance with no Wow what an excellent body shop at Inver Grove Collision! This was truly a top notch experience, Tony gave me an est, dealt with my insurance with no hassle., he set up a rental car for me and had my veh finished on time, it took 2 day's when other body shops said plan for 2 weeks. he even noticed a light scratch that wasn't related or anywhere near the damage and took care of it, wow outstanding More

Christian is ethical and truly listens to your needs Mauer Chevrolet was amazing to work with. From the time I walked in, I was treated with respect and the transaction was smooth and flawless. Christi Mauer Chevrolet was amazing to work with. From the time I walked in, I was treated with respect and the transaction was smooth and flawless. Christian in particular was great at listening to my concerns and making sure that I had the right car. Top to bottom, a first class operation. More

Absolute wonderful experience. I have never been treated more professionally and friendly as I was from the staff at Mauer Chevrolet. They will always be my first place to go. I have never been treated more professionally and friendly as I was from the staff at Mauer Chevrolet. They will always be my first place to go. More

In for service. shopping for a new car. Drove in to the service bay today for a factory recall. Have about 60k on my current car and am in the market for a new car. Service greeted me with s Drove in to the service bay today for a factory recall. Have about 60k on my current car and am in the market for a new car. Service greeted me with smile and took care of the car in a timely fashion. I walked into the showroom and it is bright and beautiful. Cars are clean and I was impressed with the layout. I walked the showroom floor opening doors and sitting in a few models I liked. Never once did anyone approach me or even say a simple "hi how are you." NOTHING. Like I wasn't even there. Saw the front desk lady see me and she even walked right by me, but said nothing. Very disrespectful. I am not happy with this dealer at all. Terrible service. I will never return to Mauer Chev for anything. Bought a new Impala Merit Chervrolet. More

Adam is probably the best salesmen I have seen in 25 years. Highly professional, a pleasure to work with, no hassles, great deal. Thanks Adam, see you again when I am ready to purchase another vehicle. years. Highly professional, a pleasure to work with, no hassles, great deal. Thanks Adam, see you again when I am ready to purchase another vehicle. More