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Matthews Nissan - Service Center

Vestal, NY

4.8
750 Reviews

750 Reviews of Matthews Nissan - Service Center

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December 18, 2018

I had some tire problems. The team found and addressed the p I like going to Serafini Nissan and I like the ease of getting in and getting out and the cleanliness of the facilkity every visit More

by RMURPHY4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrea
December 18, 2018

Quick in and out service Friendly and courteous service. Always quick and done right. I’ve never had to bring my car back for the same issue One of the reasons I own 2 Volv More

by EJA54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dallas Erle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danny Phelps
December 17, 2018

Fast and good as usual Easy . never a problem and the work is done quickly. Everyone in the service dept is easy and friendly to work with. the only place I have my car ser More

by FS109
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Unknown
December 17, 2018

Always the best! This is my 4th vehicle lease with Serafini and the service department is amazing! I am so glad that I don't have to go anywhere else. Everyone is alwa More

by ALOSO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrea from the service department - she's the best! , Valerie Jochum
Jan 07, 2019 -

Matthews Nissan responded

Alicia we will always make the greatest attempt to keep our level of service at the highest possible because we certainly would not want to lose your trust and confidence. We appreciate your continued patronage with us here at Serafini Nissan Volvo.

December 17, 2018

Oil change and inspection and tire rotation and wind shield Timely Courteous service and nice waiting room. Appointment only took one hour and staff was very friendly. Staff explained everything that was done a More

by DROSSATHOME
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t know names
December 14, 2018

Great dealership!! We have purchased 4 new cars thru this dealership in about a five year period. From the owners, sales staff and service department they are always goi More

by MVI29998
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dallas Erle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danny Phelps, Valerie Jochum, Dennis Harding
December 14, 2018

Excellent Service of our Volvo Our service & maintenance is taken care of, & our car is returned to us clean & on time. We are given a loaner during the visit which allows us to us More

by DFCNJ2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
andrea, Valerie Jochum
December 13, 2018

Service work I felt like I was number 1 from the time I dropped off my Nissan until I picked it up after the service was completed. More

by HAMBONE474
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Johnson and Andy Delcano
December 13, 2018

Amazing Customer Service The Serafini Nissan Volvo has amazing customer service and friendly staff. The waiting room is really comfortable while you are waiting to service you More

by BEHNAZ6962
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis Harding
December 13, 2018

Reliable Service Center, But Expensive The Volvo service center fixed a headlight problem by simply re-installing the bulb correctly. They have always been efficient and friendly, but the More

by LFM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrea