Matthews Nissan - Service Center

It was ok Techs did not follow up On antifreeze smell,said they didn't smell it, still can smell antifreeze. I purchased a front recovery book for the Titan Techs did not follow up On antifreeze smell,said they didn't smell it, still can smell antifreeze. I purchased a front recovery book for the Titan which has no recovery hooks? Why? Anyway it was for a Frontier my bad, I really don't feel it was nescasary to charge me $11.00 for their efforts! Just my opinion. More

Warranty repair of fuel fill issue Team was great and fixed issue in short order. Excellent communication of ongoing status. Waiting area was very nice. The homemsde cookies were a nic Team was great and fixed issue in short order. Excellent communication of ongoing status. Waiting area was very nice. The homemsde cookies were a nice touch More

Honest and Thorough The service experience is always positive at Serafini Nissan. The staff is courteous and professional and looks out for my best interest with every vi The service experience is always positive at Serafini Nissan. The staff is courteous and professional and looks out for my best interest with every visit. More

NYS inspection The service Dept always works with me to get me in at my convenience. We have developed a friendly relationship over 16 years! I feel that the service The service Dept always works with me to get me in at my convenience. We have developed a friendly relationship over 16 years! I feel that the service I receive here is top notch. More

Professional, Thorough and Personable Auto Servicing Serafini Servicing Center has been my auto servicing automatic-go-to ever since I discovered Nissan autos (over 10 years). They offer superior profes Serafini Servicing Center has been my auto servicing automatic-go-to ever since I discovered Nissan autos (over 10 years). They offer superior professional, personable and efficient treatment of me and my autos. I couldn’t ask for more of anything. Don’t ever change a thing. More

Professional, Timely and As Promised MVB and the Service Department once again performed to the highest level of excellence both in performance and communication. What a pleasure! Look fo MVB and the Service Department once again performed to the highest level of excellence both in performance and communication. What a pleasure! Look forward to working together again. More

Great customer service The folks at Serafini Nissan have always treated me well and provided excellent service for my car. Clean WiFi enabled waiting room stocked with juice The folks at Serafini Nissan have always treated me well and provided excellent service for my car. Clean WiFi enabled waiting room stocked with juice, water, coffee, tea, snacks and homemade cookies as well as tv makes the wait time pass quickly. The customer service is top notch. More

Cabin heater inoperable When I made the service appointment I thought I needed a new thermostat for my truck with a cost of $150 to $200. Thankfully the technician decided he When I made the service appointment I thought I needed a new thermostat for my truck with a cost of $150 to $200. Thankfully the technician decided he should run some tests first and found it was a typical problem with a simple solution and only cost $40. Made me very happy!! More

Warranty Service In order to fix the part they had to cannibalize a new vehicle in the lot to get me able to make my weekend trip. Great Job. In order to fix the part they had to cannibalize a new vehicle in the lot to get me able to make my weekend trip. Great Job. More

Truck service I had my Nissan truck in for a yearly inspection Joe Johnson took very good care of everything for me! Very professional staff!!! Thank you! I had my Nissan truck in for a yearly inspection Joe Johnson took very good care of everything for me! Very professional staff!!! Thank you! More