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Matthews Nissan - Service Center

Vestal, NY

4.8
733 Reviews

733 Reviews of Matthews Nissan - Service Center

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January 02, 2019

Very friendly staff. They treat you with respect as soon as you walk in the door. Staff is friendly and professional and the service is excellent. Tonya was knowledgeable More

by STANS2SON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tonya
January 01, 2019

Great service Always pleasant- explain results to you - I trust them I have purchased cars from them for almost thirty years I’ve never had a problem- always have More

by NDINABURG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dallas Erle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrea, Jordan Schultze
December 31, 2018

Excellent service dept 5 stars Top notch service Thank you from the moment I arrived and until I picked up my vehicle. Andrea always accommodating making it convienent for service More

by rdubrava
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dallas Erle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrea barrett, Mike VanBrunt, Danny Phelps, Dennis Harding
Jan 02, 2019 -

Matthews Nissan responded

Bob thanks for your review! Andrea and her team do a great job. Happy New Year! Mike Van Brunt

December 31, 2018

Great service and friendly people Great people there and very helpful and willing to work with you. Go the extra mile to make you happy. Warm and friendly all around More

by EKALAF79
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Johnson , Valerie Jochum, Dennis Harding
Jan 07, 2019 -

Matthews Nissan responded

Thank you Ed! So sorry I missed you when you were in for service hope to see you the next time you're in!

December 28, 2018

Very pleased The reason for the 5-star was due to the ease that the fit the service into my schedule. I only had a short window to fit it in and they worked with m More

by BMATUSZA
Customer Service
Recommend Dealer
Yes
Employees Worked With
Joe Johnson
December 27, 2018

I can count on them for service any time. excellent knowledge of volvo cars, they fix right the first time and they always take me in for emergency with out an appointment which is big help More

by PTELEP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Valerie Jochum
Jan 07, 2019 -

Matthews Nissan responded

Thank you so much your words mean a lot to us! It's wonderful people like all of you who make us great!

December 27, 2018

Always great service and timely completion While I am not too particular about what brand car I drive I am very particular about my service expectations. I continue to go back to Nissan cars b More

by KRILES620
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrea - Service
December 25, 2018

I am not able to ask for something different. I wish it was easier to work out a moving forward win/win outcome during the visit. I felt like i was givin no other choice but to leave, or stay and More

by KRISANNESE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom-assistant manager, Donald Cusack, Sadye Molinari
December 24, 2018

Friendly, but neglected important details The serviceman left numerous greasy smudges on the (white leather) dash. Not cool! There are no complaints with the service folks otherwise. They real More

by ROGER S
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Valerie Jochum
Jan 07, 2019 -

Matthews Nissan responded

Hi Rodger this is Valerie and I'm so sorry to hear you had that experience. Please bring your car by some weekday between the hours of nine and four and I'll have the inside of your car cleaned for you.

December 21, 2018

good service, great cookies , Andrea and her staff are very professional. Free car wash at this time of the year with our wet and salty conditions is a great service. More

by BIRDIEPUTT99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Valerie Jochum
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