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733 Reviews of Matthews Nissan - Service Center
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January 14, 2019
Great service getting me in quickly for new tires I needed to replace my tires before a bad winter storm and they got me scheduled within 48 hours and did the 20K service at the same time. Great Job! I needed to replace my tires before a bad winter storm and they got me scheduled within 48 hours and did the 20K service at the same time. Great Job! Thanks Andrea and Joe J. More
by hwg
Verified CustomerEmployees Worked With
Andrea and Joe J in Service.
January 14, 2019
Friendly, prompt service Quick, friendly service. Didn’t feel pressure to buy extras. Clean waiting room with coffee and cookies. It’s my third Rogue from Serafini- happy cu Quick, friendly service. Didn’t feel pressure to buy extras. Clean waiting room with coffee and cookies. It’s my third Rogue from Serafini- happy customer! More
by MJHILLS29
Employees Worked With
Joe
January 13, 2019
oil Change and air filter Good waiting room. Friendly helpful staff. Had to drop off vehicle this time but it was ready for pick up at time asked. Waited a little for cashier b Good waiting room. Friendly helpful staff. Had to drop off vehicle this time but it was ready for pick up at time asked. Waited a little for cashier but not bad. It was washed this time too, that makes my day. I was disappointed it was not easy to get it in fast as far as appointment availability More
by UKHF1
Employees Worked With
Service dept and hunter”””””, James iacovelli
January 12, 2019
Oil change and warranty work Another great service experience at Serafini. They truly excel in providing outstanding customer service. The entire service team deserves 5 stars, an Another great service experience at Serafini. They truly excel in providing outstanding customer service. The entire service team deserves 5 stars, and Andrea, the Service Manager, is the best around. More
by Jamie S.
Employees Worked With
Andrea Barrett
January 12, 2019
The service center holds true on their time I called earlier in the day and they were able to check over my Rogue. Their prompt service is to be commended. I put my full confidence in the serv I called earlier in the day and they were able to check over my Rogue. Their prompt service is to be commended. I put my full confidence in the service department More
by VAVRAD5
Employees Worked With
Valerie Jochum, Jordan Schultze
January 11, 2019
Good customer service There are dealers closer to my home, but I like the people who service my car here. My service agent, Tonya, is always friendly. She answers my ques There are dealers closer to my home, but I like the people who service my car here. My service agent, Tonya, is always friendly. She answers my questions and is never pushy. The service has been quick but not done hasty. I appreciate the work they do and will continue servicing my car here. More
by Mbakker
Employees Worked With
Tonya Sitkowski, Liston Walters, Valerie Jochum
January 08, 2019
Serafini Nissan Service Department Waited for NYS inspection. Comfortable waiting area with Wi-Fi and coffee. Service completed in a timely fashion. Tonya was very efficient in signing Waited for NYS inspection. Comfortable waiting area with Wi-Fi and coffee. Service completed in a timely fashion. Tonya was very efficient in signing me in for my appointment. More
by FSARACENO49
Employees Worked With
Tonya Sitkowski
January 07, 2019
Oil Change Service is always professional and timely. Also, being able to schedule on line is beneficial. Only comment not positive is, no car wash was offered. Service is always professional and timely. Also, being able to schedule on line is beneficial. Only comment not positive is, no car wash was offered. More
by WYI2
Employees Worked With
Joe Johnson
January 05, 2019
Quick and easy Always a quick and good experience. The service staff is very helpful and nice to deal with. Would recommend to anyone who asks for my opinion. Always a quick and good experience. The service staff is very helpful and nice to deal with. Would recommend to anyone who asks for my opinion. More
by FS109
Employees Worked With
Joe Johnson
January 04, 2019
A Great Experience I used to dread taking my car in for service. That was before I bought my Rogue at Serafini Nissan. As a woman, it's important for me to be treated w I used to dread taking my car in for service. That was before I bought my Rogue at Serafini Nissan. As a woman, it's important for me to be treated with the same kind of professionalism and courtesy as a man would receive. I feel that all the time at Serafini. All the staff, technicians, greeters, etc. are friendly and welcoming. Additionally the waiting room is pleasant, with free wifi, coffee, water, and treats. I opt to wait for my vehicle most of the time, and I get a lot of my correspondence and/or reading caught up. Thanks to all! Jude Travlos More
by JATRAVLOS
Employees Worked With
Joe Johnson
