Matthews Nissan - Service Center

Very helpful service manager. Andrea Barrett was very professional and helpful in getting service for our Volvo, the extent to which we will consider purchasing our next car there. Andrea Barrett was very professional and helpful in getting service for our Volvo, the extent to which we will consider purchasing our next car there. She is a definite asset to the dealership. More

Replace rear tail light. The Service Dept. reviewed my damage , then ordered the part and it arrived quickly and repair was completed in less than 2 hours, fabulous service. The Service Dept. reviewed my damage , then ordered the part and it arrived quickly and repair was completed in less than 2 hours, fabulous service. More

I received prompt and courteous service. I had an appointment for a NYS inspection. The service was prompt and courteuos. The service staff are very friendly and explain things thoroughly. Wa I had an appointment for a NYS inspection. The service was prompt and courteuos. The service staff are very friendly and explain things thoroughly. Waiting room with coffee and cookies is comfortable. More

I am always treated as if I am British Royalty Serafini Nissan Volvo not only has highly skilled mechanics, but their staff always treats me as if I am a member of the British Royal family. They ma Serafini Nissan Volvo not only has highly skilled mechanics, but their staff always treats me as if I am a member of the British Royal family. They make my life easy, in a world that demands more and more from me every time I turn around. Each time I take my car in, they refill the windshield wiper fluid, adjust the air in my tires and wash my car. Yes, these are little tasks, but I welcome the respect I feel when they shorten my endless "to do" list. The mechanics are seemingly meticulous. When one tire was losing air at a fearful rate and I thought I was going to have to replace some tires, the mechanic found a piece of grit stuck in the air valve of the tire which caused slow air leakage, removed it, and saved me from having to get new tires. Another business may not have found the problem, and would have happily sold me 2 new tires. They are competent, respectful, helpful, and go the extra mile to make servicing your car painless. More

290,000 on my Pathfinder I would like to say that I have NEVER been disappointed with the service from the entire service crew at Serafini. Everyone from the manager down to t I would like to say that I have NEVER been disappointed with the service from the entire service crew at Serafini. Everyone from the manager down to the gentleman that washes my vehicle are courteous, helpful, and knowledgeable. I would, however, like to know why the people I deal with every time I come in are not listed below to select. I believe your service department is "top notch", and should be recognized!! More

A friendly environment eager to help their customers. The staff at Serafini Nissan are a very friendly group. When I was getting ready to turn my Murano as my lease was expiring, a few instances took pl The staff at Serafini Nissan are a very friendly group. When I was getting ready to turn my Murano as my lease was expiring, a few instances took place and they literally bent over backward to help me resolve them in time. If I ever find myself looking for another lease, I will definitely look to Sarafini Nissan and recommend them highly. More

Much better than last time I was prepared to drive to Scranton in search of better service after my last experience here. Instead of the gruff and discourteous customer rep of l I was prepared to drive to Scranton in search of better service after my last experience here. Instead of the gruff and discourteous customer rep of last time, I was greeted quickly and politely by a young lady who took the details, gave me a time estimate and directed me to the waiting area. On completion, I received a complete debrief of their inspection and results. I was also given a sheet summarizing those results. To my surprise, the car was returned, right outside the door and freshly washed. Much better performance. More

Not impressed First visit ever after buying a Volvo. Seems like the service reps are in a hurry and just don't pay any special attention. My one brand new tire th First visit ever after buying a Volvo. Seems like the service reps are in a hurry and just don't pay any special attention. My one brand new tire that I bought from a local shop was wearing and they ofefred no reason why nor did they look to see if something is wrong. Have to take it to my tire shop... Service waiting area is old and outdated. I would think someone would be sales orientated to build brand loyalty to the dealership and be thankful I was there. That did not happen More

Replacement of cabin air filter Quick service, walk-in with no prior appointment. Always have had excellent Volvo service. Will return again for any service need in the future. Se Quick service, walk-in with no prior appointment. Always have had excellent Volvo service. Will return again for any service need in the future. Service reputation was one reason for buying my Volvo. More

Very Pleasant Very pleasant experience. The service is very quick. They explain everything to me, and take the time should I have any questions. They are never p Very pleasant experience. The service is very quick. They explain everything to me, and take the time should I have any questions. They are never pushy. Would recommend definitely. More