Matthews Nissan - Service Center

Excellent personal attention. Clean waiting room Very friendly and professional employees who give excellent personal attention and thoroughly explain service details. I never feel pressured to purc Very friendly and professional employees who give excellent personal attention and thoroughly explain service details. I never feel pressured to purchase services I may not need at that time. Waiting room is clean and comfortable. More

Good people, prices high Some services can only be preformed at a Nissan service center. They kind of have you as a captive audience for these services, and as a Nissan owner, Some services can only be preformed at a Nissan service center. They kind of have you as a captive audience for these services, and as a Nissan owner, I understand that this is a price controlled, handed down from the corporate office, and I must go to the Nissan service center for such services. Luckily, some services can be preformed anywhere, and it helps alleviate the pain of paying such prices at these times. It’s not the fault of the dealership. More

State Inspection. Great welcome. Prompt realization of my needs and reassurance that met my expectation. It was busy but I was taken good care of in a timely fashion. P Great welcome. Prompt realization of my needs and reassurance that met my expectation. It was busy but I was taken good care of in a timely fashion. Please keep up the good work. More

First experience with service department Upon entering the service area I was completely ignored as two employees were engaged in a personal conversation, I waited a few minutes while they co Upon entering the service area I was completely ignored as two employees were engaged in a personal conversation, I waited a few minutes while they continued their conversation. Purposely I turned the other way, then a woman approached my car and without introduction reached her hand in my car and checked the mileage, commented, this is your first oil change, then asked how I liked the car. She then told me that it would be an hour and a half and pointed to the waiting area. Asked to leave the “key/fob” in the car, I went for a walk and returned later the employee was much friendlier and engaging Terry More

Service From driving into the garage till I left ,the staff were so incredibly friendly and helpful. I apologize for not remembering all the names but I than From driving into the garage till I left ,the staff were so incredibly friendly and helpful. I apologize for not remembering all the names but I thank each one. The car wash was a bonus , especially this time of year. More

60,000 check, NYS inspection & new tires Service was wonderful start to finish and they were able to loan me a car while my car was serviced. I appreciate the time Joe Johnson spent with me t Service was wonderful start to finish and they were able to loan me a car while my car was serviced. I appreciate the time Joe Johnson spent with me trying to decide on new tires. More

Wonderful Oil Change My car showed a need for an oil change. When I called I could get in within an hour I called. It took only an hour and I was back to normal activities My car showed a need for an oil change. When I called I could get in within an hour I called. It took only an hour and I was back to normal activities. More

Warranty work done on time, no hassle Needed cooling fan assembly replaced on 2015 Pathfinder. Thought it would be covered under extended warranty purchased from Serafini. Scheduled appo Needed cooling fan assembly replaced on 2015 Pathfinder. Thought it would be covered under extended warranty purchased from Serafini. Scheduled appointment online, work done in same day and covered by warranty. No hassle. Very pleased. Joe and Andrea very helpful. More

Always good service It’s always an easy visit when going to Serafini Volvo for service. Gene is always friendly and very helpful. I am very satisfied with the service pr It’s always an easy visit when going to Serafini Volvo for service. Gene is always friendly and very helpful. I am very satisfied with the service provided. More

Oil change and inspection Overall experience went well, I just feel it took longer than it should have. Oil change, tire rotation and inspection. 1hr. 20 min..... 45min to an Overall experience went well, I just feel it took longer than it should have. Oil change, tire rotation and inspection. 1hr. 20 min..... 45min to an hour would have been a little better . Great staff. More