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Matthews Nissan - Service Center

Vestal, NY

4.8
726 Reviews

726 Reviews of Matthews Nissan - Service Center

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February 05, 2020

went beyond the call for service I did not realize that I had 2 oil changes due on each of my 2 leased vehicles. I thought I had only one. The service advisor did them both. Als More

by THUNDERKID44
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John johnson-service advisor, Jordan Schultze
February 05, 2020

great customer service quality service department. My service advisor Gene P. went above and beyond to make this a pleasant experience .I received a followup email also the More

by RBENKO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dallas Erle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Valerie Jochum, Mike VanBrunt
February 04, 2020

The people are nice, they keep you informed. My car went in on time and came back clean in a reasonable amount of time. The waiting room and restroom are clean and pleasant. They also had snacks, drinks and More

by SANDRAWARNER
Recommend Dealer
Yes
Employees Worked With
Gene
February 04, 2020

Took my Nissan Rogue in for service and was taken a couple of minutes before scheduled appointment!!! Gene Pittarelli was Knowledgeable and really helpful!! will definitely go back!! More

by OLIVERO.EDUARDO23
Recommend Dealer
Yes
Employees Worked With
Gene Pittarelli
February 04, 2020

I have been a long time Volvo customer of the staff in the service department and am always happy with the friendly, professional height quality service that I always receive. Gene was..... as always stri More

by MCWETZEL
Recommend Dealer
Yes
Employees Worked With
Nissan Service department : Gene and head machanic(Mark?)
February 03, 2020

Customer service! From the moment I walked in the door they made me feel welcomed & comfortable. The purchasing process was easy & the service department always delivers. Love that they wash my car after More

by TOMDARPINO
Recommend Dealer
Yes
Employees Worked With
Dallas Erle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike VanBrunt, Mike VanBrunt
February 03, 2020

Very friendly. Great job Was able to schedule both my wife's car, and my car same day. Nice Job. They were able to get the recall done on my Max. The also fixed a cruise rad More

by SCOTT.OLIVER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrea and Joe in service., Valerie Jochum, Dennis Harding
January 31, 2020

Drew Delcano is the best auto mechanic I've ever worked with. He is fast, efficient, friendly, and honest. All qualities this industry is unfortunately lacking in these days. Thank you Drew! More

by CAITLINTYNEWAY
Recommend Dealer
Yes
Employees Worked With
Drew Delcano
January 31, 2020

The associate was very good that helped me, I just feel 2 hours is along time to wait for an inspection. However I would return for other services in the future. More

by PJTITUS22
Recommend Dealer
Yes
Employees Worked With
Service department
January 29, 2020

Great friendly staff ,fast reliable service. fresh cookies ,great coffee,Reasonable pricing very knowledgeable technicians , great sales team will recommend to friends and family keep up the good work More

by LISTONWALTER
Recommend Dealer
Yes
Employees Worked With
Tonya
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