Matthews Nissan - Service Center

I went in for a oil change and an overall inspection because I was leaving for a trip. When I dropped my car off, I told Tonya what I needed. She was great and marked everything to be done including a because I was leaving for a trip. When I dropped my car off, I told Tonya what I needed. She was great and marked everything to be done including an issue with my menu. When I picked my car up, the first thing I noticed my car was not washed, the last 3 times it was not done. It used to always be washed. I’m guessing it is no longer part of the service. I miss that! I got in my car and the plastic seat covering they use was wadded up in my passenger seat. Turned the car on, my setting was fixed! Thank you. I got home and my husband wanted to double check everything since we were leaving and thank God he did. All my fluids were low, including my power steering fluid. He also cleaned off all the white stuff on my battery. I normally have a decent experience there and a few people had mentioned they weren’t as happy with the service but I always told them that it was a great place to have service done. I don’t recommend waiting, I always drop my car off while I’m at work and other than being slow I’ve never been really disappointed but this time I was, especially after my husband went threw the car. Sorry but very diappointed More

The place was well organized. Staff were very attentive and professional. Everyone was wearing face cover and distancing. My car was serviced well. Service was prompt and professional. Everyone was wearing face cover and distancing. My car was serviced well. Service was prompt More

Service at this dealership is excellent, expedient, and meets all my expectations. For this service, I had several items that needed work and was not sure if all could be taken care of. The staff list and meets all my expectations. For this service, I had several items that needed work and was not sure if all could be taken care of. The staff listened closely to my needs, provided helpful suggestions and recommendations, and completed all my servicing needs expeditiously. More

The deslership is great at scheduling appointments that fit my needs and schedule. The staff greet you promptly and complete the car repairs expeditiously . The waiting room is stocked with coffee, tea, ba fit my needs and schedule. The staff greet you promptly and complete the car repairs expeditiously . The waiting room is stocked with coffee, tea, baked goods, newspapers and magazines to make you feel comfortable. More

Good and friendly service. Service was done in a nice clean environment and in a timely manner. One situation, in the past the outside of my car was cleaned down, not this time. Service was done in a nice clean environment and in a timely manner. One situation, in the past the outside of my car was cleaned down, not this time. I'm happy with the service overall. More

I purchased my Nissan back in March and recently I need an oil change and I was able to schedule somebody from the service department to come to my employers office and pick up my vehicle complete the work an oil change and I was able to schedule somebody from the service department to come to my employers office and pick up my vehicle complete the work and then drop it back off, this is so convenient and so perfect for people who work the day shift. More

Everyone at Matthews is amazing ! From the sales rep to Everyone at Matthews is amazing ! From the sales rep to the service tech, first time car owner and they helped with everything highly recommend!! Sh Everyone at Matthews is amazing ! From the sales rep to the service tech, first time car owner and they helped with everything highly recommend!! Shawn in sales was outstanding, help me with everything along the way and still helps me to this day!! I took my car for servicing this weekend and Joe was amazing as well help explain everything to me. Thanks for everything guys.. More

It’s sad that the AC died with 130,000 miles on the vehicle. Was given a cost to repair it @$795.00. Wound up costing $1450.00 vehicle. Was given a cost to repair it @$795.00. Wound up costing $1450.00 More

top service timely, professional, pleasant staff. Service center customer waiting room and bathroom are outdated time to remodel and upgrade to present a profess timely, professional, pleasant staff. Service center customer waiting room and bathroom are outdated time to remodel and upgrade to present a professional, welcoming environment for your valued customers More

Warranty parts replacement Very pleased with the level of service we received from Matthews. Communications with the shop and work performed was very good. We would recommend th Very pleased with the level of service we received from Matthews. Communications with the shop and work performed was very good. We would recommend this service department to others. More