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Matthews Nissan - Service Center

Vestal, NY

4.8
746 Reviews

746 Reviews of Matthews Nissan - Service Center

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May 09, 2023

Great service and customer relations. Would highly recommend all the service writers and technicians thanks More

by italy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tonya Sitkowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2023 -

Matthews Nissan responded

Thanks for taking the time to review your experience at Matthews! Have a great day!

May 09, 2023

The staff is professional and pleasant to deal with. The work was done on schedule and looked great when finished. Highly recommend More

by burnsmarty72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tonya Sitkowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2023 -

Matthews Nissan responded

We're catching up on reviews and want to thank you for yours and your business!

May 09, 2023

My experience was less than satisfactory. My representative was very disorganized, there was a huge lack of communication, sense of urgency. If anyone in my office gave a customer this experi More

by sf207
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Blunt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Davonte Thompson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2023 -

Matthews Nissan responded

Thank you for letting us know about your recent experience. We want to assure you that we are working diligently to find a resolution and apologize that it wasn’t a great experience.

September 01, 2022

Every time I book a date for an incremental service check, the communication is swift, the service thorough, and utterly considerate. I never feel "upsold", but instead, cautioned on ways to save my m More

by ljb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tonya Sitkowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrea Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Pittarelli, Joe Johnson
November 05, 2020

Great people, great service. Gene never pushes more work than I need, and always has great advice. No question where I am going next time. More

by NHJENNINGS13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrea Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Pittarelli
October 16, 2020

Gene researched what tires would be best and where to get them in a timely fashion and delivered my car back to me before I had even missed it. Hurrah! More

by Cheryl
Recommend Dealer
Yes
Employees Worked With
Gene Pittarelli
October 16, 2020

Whenever I need something done you are quick to give me an appointment.If something needs to be ordered I usually only have to wait a day.The service is done quickly and everything is explained to me. More

by MACMOM017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tonya Sitkowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrea Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Pittarelli, Joe Johnson
October 16, 2020

A big thanks to Andrea for getting my car in the night before so it could be ready to go in for service the next morning. Joe was great in taking care of all the details and showing me what was completed More

by THERRON0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrea Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Johnson
October 15, 2020

This has always been a good dealership & I have been going there for over 12 years. I am always comfortable with their service & the treatment I receive. More

by John
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Johnson
October 15, 2020

Efficient. Prompt. Professional. Excellent experience. Friendly people who made me comfortable and explained work that was done. It’s a pleasure to do business there. More

by DAVISMARIE598
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tonya Sitkowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrea Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Pittarelli, Joe Johnson
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