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Matthews Nissan - Service Center

Vestal, NY

4.8
726 Reviews

726 Reviews of Matthews Nissan - Service Center

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July 24, 2023

Was quick & timely today. Service Manager was friendly and explained everything. Everything went smoothly this time More

by khall50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Parsons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2023 -

Matthews Nissan responded

Thanks for choosing Matthews! We appreciate your business and we're always here to help!

July 24, 2023

Great Service. Always on top of everything. Great communication and always a pleasure to deal with everyone in the service department. More

by travis61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Davonte Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Johnson
July 24, 2023

Extremely satisfied with the work that was done on my vehicle as well as the excellent communication from the service department...should get a sixth star More

by mtallon0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tonya Sitkowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2023 -

Matthews Nissan responded

Thank you for the EXCELLENT review of our Team at Matthews! We truly appreciate your business and we're so glad you had a good experience with us!

July 24, 2023

I have been going to this service center for 16 years, and I always have great service; and I'm treated like a friend which is really nice! More

by Donna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tonya Sitkowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2023 -

Matthews Nissan responded

Thank you for your continued business and the awesome review, Donna!

July 24, 2023

Tonya is always very helpful and friendly when we bring our vehicle in for service. She keeps us informed about our vehicle repair. She is great to do business with. More

by LeslieMcGraw61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tonya Sitkowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2023 -

Matthews Nissan responded

Hi Leslie- Thank you for the awesome review! We're so glad to hear you had a great experience with Tonya! We truly appreciate your business and the great review!

July 24, 2023

Didn't do the repair work right the first time had to take it back. Other than that good service. More

by koaly
Service Price Transparency
Service Time
Recommend Dealer
Yes
Employees Worked With
Tonya Sitkowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrea Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2023 -

Matthews Nissan responded

We apologize that our Team didn't do things correctly the first time. Thank you for your patience and understanding and we will use your experience as a learning opportunity for our Team. Thank you for letting us know.

July 20, 2023

I am happy with the service I received. They communicate very well with their customers seem concerned with any questions I might have. After paying the bill, I walked back to ask about the More

by Cynthia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tonya Sitkowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2023 -

Matthews Nissan responded

Hi Cynthia- We're so glad to hear you had a great experience with our Team! We truly appreciate your business and feedback!

July 19, 2023

I find the dealership is very professional on how they operate . Never a bad situation. More

by sam.salamida
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tonya Sitkowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2023 -

Matthews Nissan responded

Thanks for choosing Matthews! We appreciate your business and we're always here to help!

July 18, 2023

Professional service team that was friendly and helpful. Clear explanation of things they would do and what I should expect. More

by marymerta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
Jul 20, 2023 -

Matthews Nissan responded

We're so glad to hear you had such a positive experience with our Team at Matthews! We appreciate your business!

July 18, 2023

Went in without an appointment and was taken right in and the problem was fixed More

by MDUNLAP4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt in the service department. 5 stars!!
Jul 20, 2023 -

Matthews Nissan responded

Thanks for taking the time to review your experience at Matthews! Have a great day!

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