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Matthews Nissan - Service Center

Vestal, NY

4.8
765 Reviews

765 Reviews of Matthews Nissan - Service Center

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June 12, 2025

Very happy with my service and weekend availability for appointments. Service staff was friendly and courteous. More

by christinapaoletti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Taft
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2025 -

Matthews Nissan responded

Hi Christina- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!

June 12, 2025

Took care of problems with vehicle and were quick with responding and letting me know what was going on More

by KLEWIS14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tonya Sitkowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kurt Starner
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 11, 2025

I’m happy with the service department and Tonya is an excellent representative of the company and wonderful to work with. More

by mmacdonald98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tonya Sitkowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2025 -

Matthews Nissan responded

Hi- We are grateful for your review. Our top priority is customer service. Hearing about it in action makes our day! See you next time! 

June 10, 2025

Basic 10,000 tune up. Matt explained work that was done. Very nice customer service and maintenance. I waited for my vehicle and the lounge was clean. More

by denmasc12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Taft
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2025 -

Matthews Nissan responded

Hi-We're delighted to hear about your experience. Thanks for sharing! It's feedback like yours that reminds us why we do what we do. Please let us know what we can do for you in the future.

June 09, 2025

Everything was great at Matthews. My experience went smoothly. I will recommend family and friends here for en easy stress free experience. More

by benji1191
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tonya Sitkowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicholas Egan
Jun 10, 2025 -

Matthews Nissan responded

Hi- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!

June 05, 2025

Took vehicle in for inspection that failed and they scrapped sticker off virtually making vehicle undriveable. Like who does that I still had appointments to attend to after that inspection and I had t More

by gfurman517
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tonya Sitkowski
4.0
This rating includes all reviews, with more weight given to recent reviews.
June 05, 2025

Every time I go to Matthews Dealership I am greeted with smiles and great customer service! They are always willing to help and make you feel comfortable and assured that your vehicle is in good hands. More

by Lotta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tonya Sitkowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Van Patten
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Taft
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2025 -

Matthews Nissan responded

Hi-We're delighted to hear about your experience. Thanks for sharing! It's feedback like yours that reminds us why we do what we do. Please let us know what we can do for you in the future.

June 05, 2025

I lease my Nissan Rogue from this dealership because of the excellent service department. The appointment for an oil change, tire rotation and NYS inspection was easy to make. I waited for my car in th More

by JAHNAY24
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kurt Starner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2025 -

Matthews Nissan responded

Hi- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!

May 31, 2025

The service representative described the work that was to be done on the car and noted the that the work would be done per my schedule. More

by mzibbon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Taft
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2025

I can always count on Matt for excellent service, knowledge and honesty. He is always available to answer any questions I may have as well. More

by kaycera3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrea Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Taft
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2025 -

Matthews Nissan responded

Hi- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!

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