Matthews Nissan - Service Center

The staff at Mathews Nissan is always friendly and professional. They are straightforward about any issues with the car and trustworthy. Matt is outstanding at customer service. He took care of all my professional. They are straightforward about any issues with the car and trustworthy. Matt is outstanding at customer service. He took care of all my concerns. I do not need to take my car anywhere else from now on. Thank you! More

Your staff is professional, courteous, and helpful. I feel confident that they are honest and know what they’re doing. Also, the entire facility is very clean. I feel confident that they are honest and know what they’re doing. Also, the entire facility is very clean. More

They are always upfront with what is needed. I’ve been using this shop ever since I bought my first Nissan I’ve been using this shop ever since I bought my first Nissan More

Tonya was very helpful and professional she took care of my concerns and the truck was done in a timely fashion. my concerns and the truck was done in a timely fashion. More

I had excellent customer service by everyone. If something wasn’t right they made it right. That alone is rare these days. They stood by their word and made sure I was happy with my purchase. If something wasn’t right they made it right. That alone is rare these days. They stood by their word and made sure I was happy with my purchase. More

The last message was not supposed to be sent since I had not finished my reply. You are fortunate to have one of the best, if not the very best Service Manager I have ever had handle my service requireme not finished my reply. You are fortunate to have one of the best, if not the very best Service Manager I have ever had handle my service requirements. She knows cars, is a delight to work with and exceeded my expectations by getting our 2016 XC60 Volvo in for repairs the day after I called her to see if Matthews could work on the car, since I knew Nissan had restrictions on servicing Volvos, but unaware of exactly what they were. She stayed in touch with us as she became aware of what repairs were needed. I was also happy that we would not have to drive to Albany to have work done on the Volvo. I own a company that was designated an Essential Critical Supplier to the Urgent Care Medical Equipment Industry by the COO of one of the largest medical equipment makers in the world so I know what great service is and provide it to the companies we deal with in the USA and export to in seven countries who have been making Ventilators since Covid spread around the world. If we provided less than the best service and highest quality products we could, people could have died for lack of a Ventilator that worked well and reliably. I believe Andrea treats Matthews customers with the same passion and concern as we provide to our customers. When she says, I'll have it taken care of for you, she means it and does what she said she would do. I share her old school ethics and proud to say so. She loves her job and it shows. More

I will not take my cars anywhere else. Tonya is extremely trustworthy and professional. Fair prices quality work. Tonya is extremely trustworthy and professional. Fair prices quality work. More

Great service department! Knowledgeable service advisors. Friendly and upfront with cost for repairs. The only place I go even if my car just needs an oil change and tire rota Knowledgeable service advisors. Friendly and upfront with cost for repairs. The only place I go even if my car just needs an oil change and tire rotation. More