Matthews Nissan

Andrea was great. I had an issue with my Altima that was unable to be diagnosed in 2 previous visits but Andrea went the extra step to have the head mechanic drive my c I had an issue with my Altima that was unable to be diagnosed in 2 previous visits but Andrea went the extra step to have the head mechanic drive my car overnight and by doing so was able to determine the issue and figure out a solution to this issue that has plagued me for almost a year. I really felt she wanted to help fix my car and helped secure 80% from Nissan for repair costs. More

Professional and easy! Danny Phelps is the epitome of a professional salesman. He is knowledgeable and pleasurable to work with. He works with you to get what car will work Danny Phelps is the epitome of a professional salesman. He is knowledgeable and pleasurable to work with. He works with you to get what car will work for you. More

Great service and quick work This place is good. I have been here to do the service for 5 years already. Great work. Friendly and very useful suggestion. Reasonable price o This place is good. I have been here to do the service for 5 years already. Great work. Friendly and very useful suggestion. Reasonable price of parts and labor cost. Recommend!! More

Seamless purchase process Danny was tops in helping me purchase my Rogue. Absolutely no issues with the purchase process. Always kept in touch with me from the time I decided Danny was tops in helping me purchase my Rogue. Absolutely no issues with the purchase process. Always kept in touch with me from the time I decided on the Rogue until after I took possession. A real pleasure to work with! Dallas was also extremely helpful in explaining all of the "extra" coverage options. Again, he was a pleasure to meet with. More

Standing Tall My warranty was 2 months out but the car only had 19500 miles on it. Car needed a sensor for approx $400 and they honored the warranty. Glad it wasnt My warranty was 2 months out but the car only had 19500 miles on it. Car needed a sensor for approx $400 and they honored the warranty. Glad it wasnt a struggle going through 3 managers to get it approved. Joe made a quick decision with his manager while I was on phone and made it happen More

Always Fast and excellent service Service staff always prompt and courteous. Always right the first time. Quick and always keep me updated to progress on my vehicle. NYS Inspection an Service staff always prompt and courteous. Always right the first time. Quick and always keep me updated to progress on my vehicle. NYS Inspection and update on the electronics performed. Great Job. More

As ever great service Gene and Joe were very professional and courteous in getting my vehicle serviced. Thank You Always a pleasure doing business with this service dep Gene and Joe were very professional and courteous in getting my vehicle serviced. Thank You Always a pleasure doing business with this service department.. Valkill77 More

Just the best service! Usually my husband takes the cars in for service...this was my first time doing it myself. Joe was very professional and courteous and put me right at Usually my husband takes the cars in for service...this was my first time doing it myself. Joe was very professional and courteous and put me right at ease. We love our Nissans! More

Beyond wonderful! I had to go out of town (1200 miles) practically immediately and realized I was almost due for an oil change. I stopped at the dealership to ask if th I had to go out of town (1200 miles) practically immediately and realized I was almost due for an oil change. I stopped at the dealership to ask if there was any way they could squeeze me in. After explaining the situation Andrea without hesitation said “Absolutely!” She also noticed I was due for inspection and rotated the tires without being asked. LOVE your service department! This is just one example of why I bought at Serafini and will continue to do so- because of the awesome service always provided by Andrea and her team. More

Complete and total disagreement of service center diagnosis I bought a used van from Serafini and after getting it home I heard a very very unpleasant chattering and loud ticking from the engine on cold start. I bought a used van from Serafini and after getting it home I heard a very very unpleasant chattering and loud ticking from the engine on cold start. The noise lasted for 5 miles of driving and then quieted down, but not completely. I had several professional people in the car industry, including good mechanics and a parts person listen to it and they also diagnosed a problem. Serafini service allegedly tested the van and I was told by the general manager that nothing is wrong. I myself have a full year certificate in automotive mechanics. I believe so strongly that the engine is not right that I will NEVER go back to Serafini again. More