Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Matthews Nissan
Vestal, NY
1,229 Reviews
About Matthews Nissan in Vestal, NY
In May 2019, Matthews purchased Serafini Nissan and retained the wonderful staff that had been serving the community for over 20 years with the best in new and used Nissan models. We are dedicated to serving all of existing and new customers from Binghamton, Elmira and Ithaca with professionalism and providing them with a customer-focused experience. Here at Matthews Nissan, customers always come first, that's why we are still offering fair, transparent prices.
We take pride in devoting our time to help you find the perfect new or used vehicle the fits your lifestyle, needs and budget-whether it's buying or leasing. Additionally, we offer parts and service departments that are here to make sure that you always have a safe and reliable vehicle to drive.
Beyond the amenities we offer at Matthews like charging stations, free Wi-Fi and a comfortable waiting area, we also have hand sanitizer all around the building to keep you safe. We offer extras things like free car washes with every service and a free membership to our exclusive loyalty program with your lease or purchase- Matthews Rewards Plus, which saves you money on service or your future vehicle purchase at Matthews.
If shopping for a vehicle is not your favorite things to do please take advantage of our Personal Shoppers who are available online 24/7 and to make it easier, all of our prices are clearly posted online. Not comfortable leaving home? No problem! With Matthews Direct you can complete as little or as much of the buying process as you'd like-touchless!
What are you waiting for? Matthews Nissan is ready to give you MORE. Every Day. Every Way.
Matthews Nissan is proud to be a Nissan Award of Excellence Recipient for 2019,2021 2023& 2024!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,229 reviews
January 13, 2019
oil Change and air filter Good waiting room. Friendly helpful staff. Had to drop off vehicle this time but it was ready for pick up at time asked. Waited a little for cashier b Good waiting room. Friendly helpful staff. Had to drop off vehicle this time but it was ready for pick up at time asked. Waited a little for cashier but not bad. It was washed this time too, that makes my day. I was disappointed it was not easy to get it in fast as far as appointment availability More
by UKHF1
Verified CustomerEmployees Worked With
Service dept and hunter”””””, James iacovelli
January 12, 2019
Oil change and warranty work Another great service experience at Serafini. They truly excel in providing outstanding customer service. The entire service team deserves 5 stars, an Another great service experience at Serafini. They truly excel in providing outstanding customer service. The entire service team deserves 5 stars, and Andrea, the Service Manager, is the best around. More
by Jamie S.
Employees Worked With
Andrea Barrett
January 12, 2019
The service center holds true on their time I called earlier in the day and they were able to check over my Rogue. Their prompt service is to be commended. I put my full confidence in the serv I called earlier in the day and they were able to check over my Rogue. Their prompt service is to be commended. I put my full confidence in the service department More
by VAVRAD5
Employees Worked With
Valerie Jochum, Jordan Schultze
January 11, 2019
Good customer service There are dealers closer to my home, but I like the people who service my car here. My service agent, Tonya, is always friendly. She answers my ques There are dealers closer to my home, but I like the people who service my car here. My service agent, Tonya, is always friendly. She answers my questions and is never pushy. The service has been quick but not done hasty. I appreciate the work they do and will continue servicing my car here. More
by Mbakker
Employees Worked With
Tonya Sitkowski, Liston Walters, Valerie Jochum
January 11, 2019
Nissan Sentra Lease It was a pleasure dealing with Jordan and the Serafini group in leasing a sentra for my son. The whole process was painless. Thank you! It was a pleasure dealing with Jordan and the Serafini group in leasing a sentra for my son. The whole process was painless. Thank you! More
by TSCHMITS
January 11, 2019
Please with buying experience Overall very good experience. Valerie was very friendly and helpful. Everyone worked with me to get me where I wanted to be and were patient when an Overall very good experience. Valerie was very friendly and helpful. Everyone worked with me to get me where I wanted to be and were patient when answering my questions. Loving the car so far!! More
by MICHELLEP7
January 10, 2019
Always a pleasure-all staff top notch-very professional Everyone very friendly and knowledgeable Always a pleasant experience-sales, service etc all very easy to work with Never an issue-thanks for makin Everyone very friendly and knowledgeable Always a pleasant experience-sales, service etc all very easy to work with Never an issue-thanks for making it easy to buy and service my cars More
by SALES60
January 08, 2019
Serafini Nissan Service Department Waited for NYS inspection. Comfortable waiting area with Wi-Fi and coffee. Service completed in a timely fashion. Tonya was very efficient in signing Waited for NYS inspection. Comfortable waiting area with Wi-Fi and coffee. Service completed in a timely fashion. Tonya was very efficient in signing me in for my appointment. More
by FSARACENO49
Employees Worked With
Tonya Sitkowski
January 07, 2019
Satisfied with dealership Sales staff and Service Department are professional. This was my third experience working with Serafini and I am totally satisfied with the product Sales staff and Service Department are professional. This was my third experience working with Serafini and I am totally satisfied with the product and the staff I have dealt with. More
by MAHONS
Employees Worked With
Sadye Molinari
January 07, 2019
Oil Change Service is always professional and timely. Also, being able to schedule on line is beneficial. Only comment not positive is, no car wash was offered. Service is always professional and timely. Also, being able to schedule on line is beneficial. Only comment not positive is, no car wash was offered. More
by WYI2
Employees Worked With
Joe Johnson
