Matthews Motors Wilmington

Great customer service experience This company went all out with treating me like family ,and was very caring and compassionate.I would seen all my friends and family and coworkers This company went all out with treating me like family ,and was very caring and compassionate.I would seen all my friends and family and coworkers there. More

The Best Matthews Motors of Wilmington deserves an A+ in customer service. I was greeted with a smile and even when the first person that approached me found Matthews Motors of Wilmington deserves an A+ in customer service. I was greeted with a smile and even when the first person that approached me found out that I was there to see Cowboy he still smiled and assured me that he would take care of me. I got to the dealership a little later than anticipated but was never rushed to leave. My daughter and her husband went down to purchase a car and there car actually put them down that very day. They walked about halfway to the dealership and along came Cowboy to the reissue. They went out to lunch and spent the rest of the day there and were able to drive home in there new car. Greatest customer service I have ever encountered. More

Great Experience I would not typically call buying a used car a great experience but this time around it was exactly that. My Salesman Bob Pacella was involved and in I would not typically call buying a used car a great experience but this time around it was exactly that. My Salesman Bob Pacella was involved and interested in what I had to say, he was not pushing me into a purchase. I expected to "do the dance" and thought I was going to be offered an extremely low price for my trade, but they offered me fair market value right off the bat. The Staff was really nice and genuine, I did not feel like people were putting on a show in order for me to buy a car. The show room was nicely appointed but not a museum like the mega dealerships where they have to charge you more for your purchase to pay for all the frills. The garage was spotless and though I never have had service there, it looked like it was equipped to handle most jobs. I enjoyed it, felt like they made an honest effort to win my business, I would recommend to a friend and I do intend to trade my other car there next year. The only downside was the $649.00 doc fee was a bit heavy, just factor that into your bargaining. More

Morgan at Matthews Motors The entire group at Matthews Motors is phenomenal! Scott, Miranda, and Morgan! I will tell you, I visited over 9 dealerships, Matthews Motors made it The entire group at Matthews Motors is phenomenal! Scott, Miranda, and Morgan! I will tell you, I visited over 9 dealerships, Matthews Motors made it happen! Morgan, 5 GOLD Stars! They stayed open until 10PM that evening, just to make sure our deal was done, they had 2 other customers waiting behind me. I guess they closed at midnight that day? None of them worried, they appreciated the business and were thankful to all who waited. Again, I personally, had a bad time at other places trying to purchase a car, the crew at Matthews Motors made it easy and painless! The way it should be! I would 100% recommend them for your next car buying experience! Ask for Morgan, tell her Pam sent you. I get a hug and much love off your referral, that is all I ask. Please give them a chance to help you, I promise, they put 110% in! They have the best selection and the best prices around town. Not to mention... customer service! #Morgan #Yes #MatthewsMotors More

Down to earth; good people! Greg,Bob and Miranda made buying a new car enjoyable! My fiancé and I will highly recommend Matthews Motor of Wilmington to everyone. In fact I' Greg,Bob and Miranda made buying a new car enjoyable! My fiancé and I will highly recommend Matthews Motor of Wilmington to everyone. In fact I'm sure we will be buying from them in the near future when we are ready for a new truck. :) More

The perfect car shopping experience at Matthews Motors I would like to thank the staff at Matthews Motors in Wilmington NC for the EXCELLENT service while at the dealership and the assistance that was give I would like to thank the staff at Matthews Motors in Wilmington NC for the EXCELLENT service while at the dealership and the assistance that was given by Bob Pacella, Scott and Miranda while purchasing a 2016 Toyota Camry SE. This is the first time while car shopping that I found what my wife and I wanted and was complete with the deal in two hours. The personalized service that was shown by this team was second to none. Bob was very attentive to our needs and gave us the room to decide and not be pushy as other dealers are at times. He is the best. Scott worked the deal like no other. Miranda was spectacular while we sat and signed the paperwork. Again thank you for the excellent service and my wife loves her new Camry so I am thrilled. I would recommend this dealership to any and everyone shopping for the perfect car buying experience. More

Was great I would recommend this dealer to anyone. Great service. Awsome inverment, And Great customer care. Ask for Cowboy he is great. Thankyou to everyone t I would recommend this dealer to anyone. Great service. Awsome inverment, And Great customer care. Ask for Cowboy he is great. Thankyou to everyone that helped me More

Hard workers that work smart I just purchased a suv from Matthew's motors , Miranda worked very diligently getting me the financing I needed with a payment affordable to me. She w I just purchased a suv from Matthew's motors , Miranda worked very diligently getting me the financing I needed with a payment affordable to me. She was always upfront and honest with me so I always knew where I stood in the purchase of the vehicle. Due to my credit and down payment amount I was unable to purchase the vehicle that I originally wanted, however, Miranda worked very hard and intelligently and put me in the next best thing ! Thank you Miranda and the Matthew's Motors Team !!!!! More