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Matthews Mitsubishi Planet PreOwned - Service Center

Vestal , NY

4.5
215 Reviews

215 Reviews of Matthews Mitsubishi Planet PreOwned - Service Center

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February 12, 2024

Not happy with the end result of my vehicle being serviced.issues within the first 2 months of ownership. More

by christijobaja143
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kory
Feb 27, 2024 -

Matthews Mitsubishi Planet PreOwned responded

If your issue has not been resolve please call General Manager, Jim Morse at 607-754-2050. Your business is important to us.

February 12, 2024

in out nothing to shout about fifteen words atre annoiying strop counting the results AI guy More

by coachcorrigan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Monk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2024 -

Matthews Mitsubishi Planet PreOwned responded

Thank you for the great review and your business!

February 12, 2024

All addressed transfer requirements were met with excellence in all parts of the contract and were accomplished in the 24-hour cycle. Jeremy Jackson, Sales Consultant, my prime representative in get More

by thallfm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Monk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Jackson, Sales Consultant and Sales Dept Mgr.
Feb 27, 2024 -

Matthews Mitsubishi Planet PreOwned responded

We're glad to hear our Team took great care of you! Thank you for your business and the great review!

February 06, 2024

Andy was great to deal with. It was a very easy process to surrender our lease and purchase a new Outlander. This was a no pressure process. More

by mhawley0
Recommend Dealer
Yes
Employees Worked With
Andy Husch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2024 -

Matthews Mitsubishi Planet PreOwned responded

Congratulations on your New Outlander! We're glad to hear Andy took great are of you! Enjoy your new ride and welcome to the Matthews family!

February 04, 2024

Excellent Service Dept. They put up with all the questions i may ask. They take the time to explain what any issue the car may have. More

by ?
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Morse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Monk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2024 -

Matthews Mitsubishi Planet PreOwned responded

Thank you for the great review and your business!

February 02, 2024

Had a great experience at Matthews. All were polite and I was in and out in good time. They explained that my brakes were at 40% wear. That is too much left to require new pads. He s More

by foxglove8415
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Monk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2024 -

Matthews Mitsubishi Planet PreOwned responded

Thank you for the great review and your business!

January 31, 2024

Wonderful staff at Mathews always a smile and always ready to take care of you More

by lndclr417
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Monk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corey. Tim
Feb 27, 2024 -

Matthews Mitsubishi Planet PreOwned responded

Thank you for the great review and your business!

January 30, 2024

Nice & helpful service staff. Quick to make an appointment online. Clean facility and car when returned. More

by ejwood2311
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Monk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2024 -

Matthews Mitsubishi Planet PreOwned responded

Thank you for the great review and your business!

January 29, 2024

Everyone was very friendly and I was able to efficiently make an appointment. Wait time for the service was fine. My rating stems with the fact that I paid $82 for a standard oil change! Miller Hyundai (d More

by Jill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devon O’Brien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Devon was a great salesman but the maintenance on this vehicle will be the downfall.
Jan 31, 2024 -

Matthews Mitsubishi Planet PreOwned responded

Jill- Thank you for letting us know about your recent experience. Your business is important to us and we are looking into your visit. Our Customer Relations Specialist will be in touch in an effort to turn your experience around.

January 16, 2024

Friendly courteous employees and always ask before doing any extra work or repairs. Convenient hours More

by gwendolynsmith02
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Monk
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2024 -

Matthews Mitsubishi Planet PreOwned responded

Thank you for the great review and your business!

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