Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Matthews Mitsubishi Planet PreOwned - Service Center
Vestal , NY
215 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
215 Reviews of Matthews Mitsubishi Planet PreOwned - Service Center
Sort by
August 26, 2024
I bought the LS model which has all I needed. It has so many more improvements than my 2017 which I traded in The sales team was very good to me It has so many more improvements than my 2017 which I traded in The sales team was very good to me More
by rsigtina2
Verified Customer
August 18, 2024
Matthews has worked on my GTI a few times this summer and done an excellent job. Corey in service was very responsive and kept me up to date and the work they performed was done well. When additional time done an excellent job. Corey in service was very responsive and kept me up to date and the work they performed was done well. When additional time was needed they provided a loaner. Well done. Thank you. More
by joek0122
Employees Worked With
Corey in service
August 15, 2024
Very into customer service, time matters and getting you back on the road . Excellent customer service !! back on the road . Excellent customer service !! More
by kristymosier75
August 13, 2024
The issue they fixed is still not truly fixed! They also installed a used part without my knowledge or consent! They had to keep my car for an extra day and refused to provider a loaner. They also installed a used part without my knowledge or consent! They had to keep my car for an extra day and refused to provider a loaner. More
by KBUCK1292000
August 04, 2024
Jim Morse and crew are the Best, I have never been treated so well, they go beyond expectations. treated so well, they go beyond expectations. More
by mkmds
July 30, 2024
The staff was very helpful and professional, and got the parts & repairs taken care of in one day! parts & repairs taken care of in one day! More
by tasber5
Employees Worked With
June 13, 2024
Great service department very customer focus. They made me feel like I was the most important person. They made me feel like I was the most important person. More
by alexpalmieri
Employees Worked With
June 04, 2024
Prompt service professional approach close by easy access clean welcoming friendly staff great hours on tim clean welcoming friendly staff great hours on tim More
by ovalman
June 04, 2024
In past had a good experience. . this last visit they had my car all day and when I checked in around lunch time it had not been looked at … I had made the appointment a week earlie . this last visit they had my car all day and when I checked in around lunch time it had not been looked at … I had made the appointment a week earlier… I was having the exact same issue as the recall repair they had done less then a year earlier. When I had made the appointment the service person said if I leave it for the day they will look at it and get it taken care of …. I realize things get busy but I had an appointment… at 4 pm I called back and was told no one has looked at it yet … so I said just put keys in it and I will come get it as I live about 1 hour away . Then after being on hold on and off after a couple transfers .. they supposedly looked at it and saw nothing wrong and wanted me to get an unnecessary 700$ tune up .. not taking into consideration what I had told them about what the car was doing .. I politely declined the service reminded them I at that point asked them already to just put keys in car and I was on way to get it .. then they wanted to charge me a 165 $ fee for plugging it in and seeing what was wrong again after I said I was on my way to get it and lock it up … eventually they took off the charge after talking with manager .. I listed to how you could get service done just by bringing car in on commercials they played when I was in hold .. I had an appointment and dint get giid service at alll More
by calkins12003
Employees Worked With
