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Matthews Mitsubishi Planet PreOwned - Service Center

Vestal , NY

4.5
271 Reviews

271 Reviews of Matthews Mitsubishi Planet PreOwned - Service Center

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August 23, 2022

We always have good service at Planet on the Parkway. Thank you so much. From the Niederers More

by cniederer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris
Aug 24, 2022 -

Matthews Mitsubishi Planet PreOwned responded

Thank you for your continued business! We appreciate it and the great review!

August 18, 2022

My check engine light has been on since I left the service department over recall. More

by ppassionino
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Monk
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2022 -

Matthews Mitsubishi Planet PreOwned responded

We sincerely apologize for your recent experience. Our Service Manager will be looking into this in hopes we can fix things. Thank you for letting us know.

August 15, 2022

I have always had good experiences when I've been to Matthews. The service has been good and my service rep. Steve K. has been very helpful, courteous and professional. Hopefully this will continue. More

by nancrompton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Korutz
Aug 24, 2022 -

Matthews Mitsubishi Planet PreOwned responded

We're so glad to hear you had a great experience with Steve! Thank you for your business and the great review!

August 12, 2022

The service manager Chris , was able to cover my repair with my extended warranty. This saved me hundreds of dollars . More

by mdeinhardt61
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Monk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris
Aug 24, 2022 -

Matthews Mitsubishi Planet PreOwned responded

We're so glad to hear Chris was able to help you! We appreciate your business and the great review!

August 12, 2022

Got me in right when I called. Did the job to my satisfaction. Thank you. More

by eherr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Monk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2022 -

Matthews Mitsubishi Planet PreOwned responded

We're so glad to hear you had a great visit with us! Thank you for your business!

August 08, 2022

No issues. Everything went smoothly and timely. Staff was friendly and helpful. 20K service was better than expected. More

by DMCDONNE20
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Monk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2022 -

Matthews Mitsubishi Planet PreOwned responded

We're so glad to hear you had a great visit with us! Thank you for your business!

August 02, 2022

The service was excellent. The staff was very friendly and efficient. That includes Korey Spicer, Christopher Skinner and Sue the cashier. They are all assets to Matthew's. More

by jdecatur
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Korey Spicer, Christopher Skinner and Sue the Cashier
Aug 11, 2022 -

Matthews Mitsubishi Planet PreOwned responded

We're so glad to hear you had a great experience with our Team! Thank you for the great review and your business!

August 01, 2022

Service team is very friendly. They do there best to help everyone. People should the location. More

by saleemsarwar2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Monk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2022 -

Matthews Mitsubishi Planet PreOwned responded

Thank you for your business and the great review!

Aug 11, 2022 -

saleemsarwar2 responded

A good place to shop your next vehicle

July 28, 2022

Waited over a year for the part & then it took (3) days without my car for the work to be done..... VERY unhappy about the chaos of the facility & the rampant confusion of when extra work & parts would More

by tdugan0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Steve Monk
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2022 -

Matthews Mitsubishi Planet PreOwned responded

We sincerely apologize for your recent experience with us. We want to assure you that this is not how we do business. We've passed along your feedback to our Management Team and will be in touch soon. Thank you.

July 25, 2022

They just want to take your money. They don’t care about how the customer feels More

by TANYASUE_17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jim Morse
5.0
This rating includes all reviews, with more weight given to recent reviews.
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