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Matthews Mitsubishi Planet PreOwned - Service Center

Vestal , NY

4.5
238 Reviews

238 Reviews of Matthews Mitsubishi Planet PreOwned - Service Center

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May 27, 2022

Everytime I go for an oil my filter needs changing because it has too many leaves in it. I changed it before winter then after there are no leaves. It always the same. Plus the are always finding "som More

by odasoryar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Steve Monk
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2022

Kept me informed on the repairs that needed to be done and the time frame. More

by krillhm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Monk
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2022

Very friendly and accommodating. The service department did everything they could to make sure my wait was as short as possible as I had traveled from a distance and had to stay and More

by sandybatrowny
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Monk
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2022

Very polite and serviced my car faster than quoted. Thank You very much. Love my outlander More

by ELLA5554
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Monk
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2022

The first time the car was in for diagnosis, the driver's side door was damaged in the shop. There was no accountability for it, no one apologized when we went to pick up the car. After noticing it and spea More

by PAINTINGBYJEFF
Recommend Dealer
No
Employees Worked With
Jim Morse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Devon O’Brien
May 22, 2022

They’re polite & not pushy. They treat people with respect & take good care of their customers. More

by redhead7337
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Monk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ray Leonard
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2022

Everyone from the sales dept to the service dept. are first rate. Professional and friendly. More

by nelsond64
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Morse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Monk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Goff
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2022

Matthews was very quick and easy to deal with. Plus got a free car wash! More

by MOVIEMARK1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Monk
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2022

Great team, fast service, highly recommend you see them for sales and service as well! More

by Megan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Morse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Monk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan Salisbury
May 13, 2022

Wait time was very reasonable. Steve, knew is job and did it very well. Explained the process of getting the oil changed and estimate of how long it would take. More

by 0sut4ever
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Monk
5.0
This rating includes all reviews, with more weight given to recent reviews.