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Matthews Mitsubishi Planet PreOwned - Service Center

Vestal , NY

4.5
238 Reviews
Today: 8:00 AM - 5:00 PM Closed Now
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238 Reviews of Matthews Mitsubishi Planet PreOwned - Service Center

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January 20, 2025

Greeted as soon as I walked in, reviewed what was needed to car, and service was complete in less than 2 hours! Thank you Jared! More

by ANNALEESEMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared
Jan 23, 2025 -

Matthews Mitsubishi Planet PreOwned responded

Hi, Thank you for the 5 Star Review and your business!

January 17, 2025

Matthew's Mitsubishi was there in my time of need. Jarred the customer service representative that took my call after my unsuspecting flat tire was calm, cool and sincere. I was feeling alot of emotio More

by CHILDRESSSCOTT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarred in Service
Jan 17, 2025 -

Matthews Mitsubishi Planet PreOwned responded

Hi- We’re so glad to hear you had a great experience with Jarred! Thank you for your business and the great review!

January 13, 2025

Matthew’s certainly provides good service with comfortable place to wait for one’s service. The employees seem to care and serious about their work. More

by benandjean
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Monk
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2025 -

Matthews Mitsubishi Planet PreOwned responded

Hi- We’re so glad to hear you had a great experience with our team! Thank you for your business and the great review!

January 10, 2025

Very friendly. Keep you informed of any issues that arise. Very nice waiting area with coffee, tea, hot chocolate and really good fresh popcorn! More

by gahackett8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Monk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

Matthews Mitsubishi Planet PreOwned responded

Hi-Thank you for the 5 Star Review and your business!

January 05, 2025

The Price of my oil change is different every time I have my vehicle serviced More

by dulcieb
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy Jackson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2025 -

Matthews Mitsubishi Planet PreOwned responded

We sincerely apologize for your recent experience with us! We want to assure you that this is not how we do business. Can you please email us at TellUs@matthewsauto.com and provide us with the best number to reach you, in hopes to rectify the situation. Your business is important to us.

January 04, 2025

Mechanic never followed up with me if my warranty covered what needed to be fixed. He told me it was 5700.00 to repair I called back with warranty information and he said he would call back and he did not. S More

by beezley42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Monk
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2025 -

Matthews Mitsubishi Planet PreOwned responded

We sincerely apologize for your recent experience with us! We want to assure you that this is not how we do business. Can you please email us at TellUs@matthewsauto.com and provide us with the best number to reach you, in hopes to rectify the situation. Your business is important to us.

December 31, 2024

My first service visit since buying the vehicle. Very good service in a reasonable time for a good price. More

by Hc710
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Monk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2025 -

Matthews Mitsubishi Planet PreOwned responded

Hi- Thank you for sharing your experience with us! We’re thrilled that our team provided you with excellent service.

December 31, 2024

They do what they can given the constraints they are put under. Great people just hard situations. More

by leonphelpsjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2025 -

Matthews Mitsubishi Planet PreOwned responded

Hi- Thank you for the review! If there is anything more we can do in the future to ensure your experience is even better, please don’t hesitate to reach out!

December 30, 2024

The car was in for wheel barring's and covered warranty work. I was told after the fact that they fixed recalls. These were not explained and told I would get paperwork in the mail. The paperwork still did More

by GERIH21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Monk
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2025 -

Matthews Mitsubishi Planet PreOwned responded

We sincerely apologize for your recent experience with us! We want to assure you that this is not how we do business. Can you please email us at TellUs@matthewsauto.com and provide us with the best number to reach you, in hopes to rectify the situation. Your business is important to us.

December 24, 2024

Great selection. Staff friendly and knowledgeable. Second time buying from them and will return next time. More

by justellen10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Monk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Husch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2024 -

Matthews Mitsubishi Planet PreOwned responded

Hi- Thank you for sharing your experience with us! We’re thrilled that our team provided you with excellent service.

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