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Matthews Mitsubishi Planet PreOwned - Service Center

Vestal , NY

4.5
215 Reviews

215 Reviews of Matthews Mitsubishi Planet PreOwned - Service Center

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October 04, 2024

Had a problem with the airbag sensor Quickly fixed in one day! Great service department More

by TARZSTARZBRI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Monk
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve
Oct 07, 2024 -

Matthews Mitsubishi Planet PreOwned responded

Hi-Thank you for the 5 Star Review and your business!

October 01, 2024

Always pleasant and friendly. He came out and explained everything the car needed done to it and made the visit enjoyable. More

by dalydouble1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Monk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason
Oct 07, 2024 -

Matthews Mitsubishi Planet PreOwned responded

Hi- Thank you for sharing your experience with us! We’re thrilled that our team provided you with excellent service.

September 20, 2024

The service department are excellent communicators and explain what is being done to your car and the amount of time it will take. This is my first 10000 mile check and I am very satisfied . More

by copperpenny23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Monk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2024 -

Matthews Mitsubishi Planet PreOwned responded

Hi- We’re so glad to hear you had a great experience with our team! Thank you for your business and the great review!

September 17, 2024

The service department has friendly staff, our routine service was easy to schedule and taken care of in a timely manner. It's always good when nothing more has to be done! More

by phyllis.vanhart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Monk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris, Tim, and Korey are great!
Sep 23, 2024 -

Matthews Mitsubishi Planet PreOwned responded

Hi Phyllis- Thank you for sharing your experience with us! We’re thrilled that our team provided you with excellent service.

September 16, 2024

Good job Good job Good job Good job Good job Good job Good job Wonderful More

by timothyharris50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Morse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Monk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Husch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ray Leonard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Goff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devon O’Brien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mykel Kittle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaiah Brookes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2024 -

Matthews Mitsubishi Planet PreOwned responded

Hi Timothy-Thank you for the perfect review!

September 16, 2024

I have had to take my car back multiple times since I purchased it 4 months ago. Audio system still nonfunctional. More

by MARY.GILBERT1966
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Monk
3.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Barnes
4.0
This rating includes all reviews, with more weight given to recent reviews.
September 14, 2024

I took my vehicle in for a 40k check up. I told them about a squeaky belt and about my fan having an issue making noise and isn't blowing like it used to.. They did the 42 point check they c More

by cawood72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Monk
3.0
This rating includes all reviews, with more weight given to recent reviews.
September 04, 2024

The people were friendly and knowledgeable. They made the buying experience stressless and comfortable. I am very happy I used this dealership. More

by EEKP4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Morse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Monk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2024 -

Matthews Mitsubishi Planet PreOwned responded

Hi, We're so glad to hear you had a great experience with us! We appreciate your business and hope you enjoy your new ride.

August 27, 2024

Definitely have taken very good care of my needs for my car. Thank you much More

by johnson_todd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Monk
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2024 -

Matthews Mitsubishi Planet PreOwned responded

Hi, Thank you for the great review! If there is anything more we can do in the future to ensure your experience is even better, please don’t hesitate to reach out!

August 26, 2024

i was very unhappy with the man in service department, was rude. The service Manager was polite and delt well with this situation, very understanding. the worker not. More

by HOLMS_DOLL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Monk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2024 -

Matthews Mitsubishi Planet PreOwned responded

Hi, We sincerely apologize for your recent experience with us! We want to assure you that this is not how we do business. We're glad to hear Service Manager, Steve Monk was able to help you and rectify the situation. If there is anything more we can do in the future to ensure your experience is even better, please don’t hesitate to reach out!

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