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Matthews Mitsubishi Planet PreOwned - Service Center
Vestal , NY
224 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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224 Reviews of Matthews Mitsubishi Planet PreOwned - Service Center
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August 01, 2022
Service team is very friendly. They do there best to help everyone. People should the location. They do there best to help everyone. People should the location. More
by saleemsarwar2
Verified CustomerEmployees Worked With
July 28, 2022
Waited over a year for the part & then it took (3) days without my car for the work to be done..... VERY unhappy about the chaos of the facility & the rampant confusion of when extra work & parts would without my car for the work to be done..... VERY unhappy about the chaos of the facility & the rampant confusion of when extra work & parts would be ready. Too many people who DID NOT communicate with me unless I called...It appears that nobody talks to each other there. No one called back as the stated they would Chris was rude & impatient until the end when perhaps he was told that he had a VERY unhappy customer by other staff. More
by tdugan0
Employees Worked With
July 15, 2022
I brought my car there for repair and i got it back making a horrible squeaking noise, I sent a video to an email address that I was provided with by the service center because when I brought my car ba making a horrible squeaking noise, I sent a video to an email address that I was provided with by the service center because when I brought my car back complaining it was making noise “they couldn’t find anything wrong with it”. After I sent the email I never heard back from them. More
by kikilee187
Employees Worked With
Chris and Cory
July 13, 2022
Hey y'all! Shout out to Mike, Jack, Chris and Jim for going above and beyond to work there hardest to get my new car down to there office and all fixed and in t Shout out to Mike, Jack, Chris and Jim for going above and beyond to work there hardest to get my new car down to there office and all fixed and in time for my vacation! Few hiccups that Jack and Chris fixed and had ready to go in perfect condition. Chris, thank you for making my car safe and ready to go! You busted your butt to make things happen and nailed it! Thanks man! Love the team I got to work with! Thank yall so much! Jack, hand it out!!! (He knows what I mean) haha Best group! Heather Shedd More
by HEATHERLSHEDD
July 13, 2022
I learned that there is only one belt and that was replaced last year. I also learned that you had to take the belt off to replace the compressor. I was waiting for the car and wasn't informed until replaced last year. I also learned that you had to take the belt off to replace the compressor. I was waiting for the car and wasn't informed until 11 that the belt and tensioner had to be replaced, This added an additional four hour wait for me. My appointment was for 8:30. More
by mrafferty10
Employees Worked With
July 05, 2022
Friendly & approachable without out the standard car dealership pressure received normally. Staff is very professional. dealership pressure received normally. Staff is very professional. More
by jmposs101
Employees Worked With
June 24, 2022
Chris was fantastic and was taken great care of from start to finish of my car service needs start to finish of my car service needs More
by ccoscia
June 20, 2022
very fast service with great care. Free car wash with inspection done! in and out quick. Free car wash with inspection done! in and out quick. More
by dlc5959
June 16, 2022
Always professional and knowledgeable. They try to keep my costs down with quality service! They always keep me informed about the status of my vehicle and what work is necessary to put They try to keep my costs down with quality service! They always keep me informed about the status of my vehicle and what work is necessary to put the car on the road safely and what work will be necessary in the near future. More
by ryan.matt
Employees Worked With
