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Matthews Mitsubishi Planet PreOwned - Service Center

Vestal , NY

4.5
215 Reviews

215 Reviews of Matthews Mitsubishi Planet PreOwned - Service Center

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September 21, 2022

They did amazing. They were professional and polite, and explained every detail. Def will go back for more service! Thanks for the help! More

by shanel.fish
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Monk
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 14, 2022 -

Matthews Mitsubishi Planet PreOwned responded

Thank you for the great review and your business!

September 19, 2022

Always a friendly, courteous atmosphere. Always a friendly smile even knowing they are one of the busiest garage is in town. More

by JSHATTUCK345
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Morse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Monk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Korey Spicer
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Oct 14, 2022 -

Matthews Mitsubishi Planet PreOwned responded

Thank you for the great review and your business!

September 14, 2022

Corey in service was excellent! He helped me with everything I needed. I’m very thankful for him. More

by ECHB2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Corey
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Oct 14, 2022 -

Matthews Mitsubishi Planet PreOwned responded

We're so glad Korey was able to help you ! Thank you for the great review and your business!

August 26, 2022

She saved our Lake George vacation when our headlights stopped working and took us in immediately. We were back on the road in 2 hours. More

by jarmstrong21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Katie Ann Crowe(309)
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Aug 26, 2022 -

Matthews Mitsubishi Planet PreOwned responded

We're so glad to hear you had a great experience with us! Thank you for your business and the great review!

August 23, 2022

We always have good service at Planet on the Parkway. Thank you so much. From the Niederers More

by cniederer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris
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Aug 24, 2022 -

Matthews Mitsubishi Planet PreOwned responded

Thank you for your continued business! We appreciate it and the great review!

August 18, 2022

My check engine light has been on since I left the service department over recall. More

by ppassionino
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Monk
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 24, 2022 -

Matthews Mitsubishi Planet PreOwned responded

We sincerely apologize for your recent experience. Our Service Manager will be looking into this in hopes we can fix things. Thank you for letting us know.

August 15, 2022

I have always had good experiences when I've been to Matthews. The service has been good and my service rep. Steve K. has been very helpful, courteous and professional. Hopefully this will continue. More

by nancrompton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Korutz
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Aug 24, 2022 -

Matthews Mitsubishi Planet PreOwned responded

We're so glad to hear you had a great experience with Steve! Thank you for your business and the great review!

August 12, 2022

The service manager Chris , was able to cover my repair with my extended warranty. This saved me hundreds of dollars . More

by mdeinhardt61
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Monk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris
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Aug 24, 2022 -

Matthews Mitsubishi Planet PreOwned responded

We're so glad to hear Chris was able to help you! We appreciate your business and the great review!

August 12, 2022

Got me in right when I called. Did the job to my satisfaction. Thank you. More

by eherr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Monk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 24, 2022 -

Matthews Mitsubishi Planet PreOwned responded

We're so glad to hear you had a great visit with us! Thank you for your business!

August 08, 2022

No issues. Everything went smoothly and timely. Staff was friendly and helpful. 20K service was better than expected. More

by DMCDONNE20
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Monk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 11, 2022 -

Matthews Mitsubishi Planet PreOwned responded

We're so glad to hear you had a great visit with us! Thank you for your business!

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